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Rivervale Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 376 reviews

Mr B Goldman

Feefo Verified

Storrington

6 years ago

What Mr B Goldman said about Rivervale:

Mercedes standards at a much reduced cost

I have been using Rivervale for several years. Although they no longer operate as a registered Mercedes service garage, they service to Mercedes standards at a much reduced cost. Polite and...

Aftersales Feedback

Rivervale

6 years ago

Hello Barry. Thank you for your wonderful review. We really appreciate your feedback and are pleased to see you were happy with your whole experience with Rivervale. From initial booking process, through to the collection and delivery of your vehicle and as you said the polite and efficient customer service. Next time your here, you might want to take advantage of our facilities in our Starbucks Waiting Room. We hope to see you next time and if there's anything I can help you with in the future, please don’t hesitate to contact meBest wishes Chrissie

Ms Sophie Yazdian-Tehrani

Feefo Verified

Hove

6 years ago

What Ms Sophie Yazdian-Tehrani said about Rivervale:

Excellent communication, first class service as always!

Aftersales Feedback

Rivervale

6 years ago

Hello Sophie. Thank you for your feedback. I’m so pleased to hear you were happy with our communication. As you know our customer service is one of our top priority’s here at Rivervale and I really appreciate you taking the time to review your experience with us. Did you know that you can always take advantage of our Free Collection and Delivery’s, when booking in a service, then leave all the hard work to us. It might be worth while keeping in mind for next time. If there’s anything I can help you with in the future, please don’t hesitate to contact me.Best wishes Chrissie

Trusted Customer

Feefo Verified

6 years ago

Cannot fault

Excellent communication, competitive pricing and timely execution.

Aftersales Feedback

Rivervale

6 years ago

Hello.Thank you, your feedback is important to us, and we really appreciate you taking the time to review your experience with Rivervale. I’m pleased you were happy with our communication and that you noticed how competitive our pricing is. We work hard at maintaining a high standard of customer service and we strive to stay competitive. Next time you’re here, you might want to book one of our Loan Hire Vehicles alongside your booking.If there’s anything I can help you with in the future, please don’t hesitate to contact me.Best wishes.Chrissie

Trusted Customer

Feefo Verified

6 years ago

Rivervale booked my car for an MOT at short notice, were very courteous and competitive in their pricing.

Aftersales Feedback

Rivervale

6 years ago

Thank you for your positive review, I really appreciate you taking the time to give valuable feedback regarding your experience with us here at Rivervale.We understand that sometimes you might need to book your vehicle in at short notice, and we will always try to accommodate everyone, where possible.Next time your with us, you may want to take advantage of our Starbucks Waiting Room Facility’s.If there’s anything we can help with in the future, please don’t hesitate to contact us.Best wishes.Chrissie

Mr Richard Smith

Feefo Verified

Hove East Sussex

6 years ago

What Mr Richard Smith said about Rivervale:

Used Rivervale since my car was new and always received excellent service

Excellent service and prices, car was very clean and the invoice and health check contained all relevant information

Aftersales Feedback

Rivervale

6 years ago

Thank you so much for your kind words Richard. We always appreciate you taking the time to give us any and all feedback. We count our selves lucky to have customers like you visiting us here at Rivervale. Thank you again for the positive review and you know we're happy to help with anything in future. If you need us, you know where to find us. Chrissie

Mr Andrew Goodburn

Feefo Verified

6 years ago

What Mr Andrew Goodburn said about Rivervale:

Professional service and good technical knowledge

The service department kept me up to date with the work needed to be undertaken and the associated costs.

Mr Edward Green

Feefo Verified

6 years ago

What Mr Edward Green said about Rivervale:

Great

Excellent service Everything was explained very well The staff made me feel welcome

Trusted Customer

Feefo Verified

6 years ago

bliss

I was not physically present but all the paper work seems correct and very detailed.

Mr Gary Willcox

Feefo Verified

6 years ago

What Mr Gary Willcox said about Rivervale:

Fabulous

All I had to do was organise the date. Rivervale did everything else

Trusted Customer

Feefo Verified

6 years ago

Customer focus is key combined with professional experience

Always a pleasure, efficient, helpful, nothing is too much trouble. Overall, an excellent service and MOT always provided. I trust the professionals who service and MOT my car every year.

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