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Niseko Portfolio Reviews | Customer Service Reviews for https://www.feefo.com/reviews/niseko-portfolio | Feefo

Displaying all 243 reviews

Trusted Customer

6 months ago

Date of purchase: 26/12/2024

The guest services are super and go beyond our expectation. As mentioned, the two ladies on 27 Dec helped us and drove us home even they are off duties. They are super helpful and eager to help.

Emile Crovisier WA

Niseko Portfolio

5 months ago

Dear A*******, We’re so grateful for your kind words about our staff! It’s wonderful to hear that the team went above and beyond to assist you with the car issue, even outside of their regular hours. We always aim to provide exceptional service and ensure our guests feel supported, no matter the situation. Thank you for recognizing their efforts! We appreciate you taking the time to share your thoughts and would love to welcome you back for another fantastic stay in the future! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Product reviews

Emile Crovisier WA

Niseko Portfolio

5 months ago

Regarding the car, we appreciate your feedback and will certainly take it into consideration. Please know that all properties that include a car during the winter months are 4-wheel drive vehicles equipped with winter tires, ensuring they are suitable for Niseko’s conditions. We take the safety and security of our guests very seriously and always strive to ensure a secure and comfortable stay for everyone. Glad the situation has been resolved by our fantastic Team.

Trusted Customer

6 months ago

Date of purchase: 15/12/2024

Have stayed at Yamakei for two seasons in a row!

Yamakei's staff are very good at communicating over email, and can help get all arrangements (e.g. airport pick-up, equipment rental, ski pass purchase, etc.) sorted well before your visit.

Emile Crovisier WA

Niseko Portfolio

5 months ago

Dear C*****, Thanks so much for continuing to choose us! We’re really happy to hear that everything went smoothly with our team and that we were able to take care of all your arrangements, from the airport pick-up to equipment rental and ski passes. We always strive to make your experience as easy and stress-free as possible, and it’s great to know we’ve done that once again! We look forward to welcoming you back again for another wonderful winter season! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Product reviews

Emile Crovisier WA

Niseko Portfolio

5 months ago

We’re also delighted that you enjoyed staying at Yamakei for this second winter. The property’s private onsen is indeed a fantastic feature after a long day on the slopes, and we’re happy you appreciated the comfort and design of the condo units. While the location is on the lower side, we’re glad that the shuttle service made it easy for you to access everything you needed.

SY Chan

Kuala Lumpur

6 months ago

Date of purchase: 12/12/2024

Emile Crovisier WA

Niseko Portfolio

5 months ago

Dear Suk Yin, Thank you for staying with us at Villa Rusutsu! We're glad you had a wonderful time during your visit. We always strive to provide the best experience for our guests. We look forward to welcoming you back again soon! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Product reviews

Trusted Customer

6 months ago

Date of purchase: 25/12/2024

Product reviews

Nicolas

Chamonix

6 months ago

Date of purchase: 25/12/2024

What Nicolas said about Niseko Portfolio:

Sent a luggage there that was difficult to locate

Product reviews

Trusted Customer

6 months ago

Date of purchase: 17/12/2024

Product reviews

YANG Meyer

Singapore

6 months ago

Date of purchase: 13/12/2024

What YANG Meyer said about Niseko Portfolio:

Beautiful and Perfectl 4 bedroom in Rusutsu

The booking process was straightforward on the website and the email response was good when we had clarifications and requests. Staff at the Rusutsu Villa reception were helpful and didn't disappoint.

Product reviews

KOH Tessa

Singapore

6 months ago

Date of purchase: 14/12/2024

Product reviews

Trusted Customer

7 months ago

Date of purchase: 01/12/2024

Product reviews

AYALA Gabriel

1 year ago

Date of purchase: 01/06/2024

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About Niseko Portfolio

Our vision is to provide the greatest possible variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We aspire to become the most trusted, simple & inspirational property management brand in Niseko.

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+818060948047

37-89 Aza-Kabayama, Kutchan-cho, Niseko, Abuta District, Hokkaidō, 044-0081, Japan

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Niseko Portfolio Reviews

Blue HeronMore reviews of this product (1)View product websiteWe really appreciate the responsiveness of the staff. Our car (from the apartment) was trapped at Westin Hotel at around 1010pm on 27 Dec. We called the emergency # and the two ladies were super...Read all

YamakeiMore reviews of this product (5)View product websiteVery nicely furnished condo units with a great private onsen setup, which is a fantastic feature to have after a day out on the slopes. The location is very close to Hirafu village, although it's...Read all

Villa RusutsuMore reviews of this product (35)View product website

Villa RusutsuMore reviews of this product (35)View product website

HangetsuMore reviews of this product (15)View product websiteGood property but clearly designed for 4, not 5 people as futon bed is really a floormat.

HangetsuMore reviews of this product (15)View product website

Rusutsu ChaletMore reviews of this product (5)View product websiteWe stayed at Altair 8 and it was fantastic! The house was beautiful and well appointed with everything we needed. All rooms had ensuite toilets and underfloor heating. The location to Rusutsu ski...Read all

Yasuragi NisekoMore reviews of this product (9)View product websiteReally clean and a lot of thoughtful amenities especially in the kitchen! Perfect home stay for families

Cocoa NisekoMore reviews of this product (2)View product websiteHouse is spacious and clean, fully equipped and located at a quiet housing area in Hirafu. 15 minutes walk from the town centre. Free shuttle available to transfer luggages to the office and luggage...Read all

Rusutsu ChaletMore reviews of this product (5)View product website

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