Hello,
Thank you for your feedback.
I am very sorry to hear you received a different style of leather bracelet to what was on order, I sincerely apologise for this oversight.
We would typically require an item back to process a return, however I understand this was a time conscious order as it was a gift.
Please accept our apologies for this inconvenience. I do hope that you will continue shopping with us in future as I understand you have ordered multiple personalised items before and been happy with your purchases.
If you need anything in future, please don't hesitate to get in touch. Thank you for bringing this to our attention.
Kindest Regards,
Jessica
Hurleyburley
