Personalised Birthstone Teddy Christening Bracelet

Hello, Thank you for your kind review. We are so pleased to hear you are happy with your order! If you need any assistance in future, please don't hesitate to get in touch. Best Wishes, Jessica Hurleyburley

Hello Kirsty, Thank you for taking the time to provide your feedback. All items would be quality checked and placed in the box to be presented beautifully on display for gifting by our packing team before dispatch. Unfortunately, in this case, the item must have fallen behind the packaging while in transit with the courier, in turn becoming tangled. I do apologise that this did not arrive presented in the box as it usually would, however the item is personalised and was successfully delivered, therefore the item would not be eligible for return. I am aware that there was no previous mention of the item being scratched, if you can email us at info@hurleyburley.com with an image, we would be happy to assist you further. Best Wishes, Jessica Hurleyburley

Hello, Thank you for your lovely review. We are so happy to hear you had a pleasant experience shopping with us. If you ever need assistance in future, please don't hesitate to contact us. Kindest Regards, Jessica Hurleyburley