How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hobbs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hobbs | Feefo

Displaying all 67,866 reviews

Trusted Customer

4 years ago

Date of purchase: 14/04/2021

Disappointed

Delivery could have been quicker.

Product reviews

Panashe C

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the sizing of your Nadia dress. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can. I hope you are able to receive a swift refund and have find an alternative item. Kind regards.

Trusted Customer

4 years ago

Date of purchase: 19/04/2021

Quick despatch,

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm glad to hear your items arrived quickly once sent out, and I hope you love your new clothes! Take care and have a lovely day.

Product reviews

MRS WENDY JENNIFER BROWN

Wimborne Dorset

4 years ago

Date of purchase: 17/04/2021

What MRS WENDY JENNIFER BROWN said about Hobbs:

Excellant service - informing of slight delay

Lauryn Cleary

Hobbs

3 years ago

Hi there, Thank you for taking the time to provide us with feedback! We are incredibly pleased to hear that you are happy with our service. Kind Regards,

Product reviews

Trusted Customer

4 years ago

Date of purchase: 14/04/2021

Uploaded media

View all media (1)

Nice Dress, Value for money

Love Hobbs but online shopping no longer suitable for Irish customers, the high postage makes the VAT high. Overall received loads of compliments from the dress could give review 5 if not for postage...

Read all

Makayla Sher

Hobbs

3 years ago

Hello there Thank you for your review. I am pleased that your dress has gotten a lot of compliments and it is very beautiful and suited for you. I do apologise for the high charge on postage which affects the VAT. We appreciate the feedback. Kind regards,

Product reviews

MRS VIRIGINA CANDY

4 years ago

Date of purchase: 19/04/2021

What MRS VIRIGINA CANDY said about Hobbs:

Excellent service and a lovely dress

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you found our staff helpful and I'm also glad you love your new dress - I bet it looks amazing! Take care and stay safe.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 15/04/2021

Never received order- so not sure what I’m supposed to review.

Not sure why you’re asking me to review an order that I have yet to receive.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for your feedback. We are very sorry to hear that you have not received your item, this is not what we would expect and I can assure you this is by no means a common occurrence. I can see from your order that this issue has now been resolved, however, if there is anything else we can do for you please do not hesitate to contact us. Kind regards

Product reviews

MRS LINDA CLARKSON

4 years ago

Date of purchase: 17/04/2021

What MRS LINDA CLARKSON said about Hobbs:

The clothes arrived well packaged and within the time scale agreed.

Sarah Hocking

Hobbs

3 years ago

Hello Linda, Thank you for taking the time to provide us with your great feedback. I am pleased to hear your recent shopping experience was positive one and that your clothes arrived well packaged and on time. We do try our very best to deliver great products with excellent service. We do have some promotions coming up online do keep an eye on our website for more information!Many thanks Sarah

Product reviews

Trusted Customer

4 years ago

Date of purchase: 18/04/2021

Poor service - no communication.

The ordering process was simple. However once the order was made no further communication was received from Hobbs. 3 separate deliveries, only contact was from delivery company on day of delivery. ...

Read all

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback. We are sorry for any inconvenience or confusion caused by the split dispatch of your order. Unfortunately, sometimes we have to source ordered items from stores for customer orders. We will be passing your feedback onto the appropriate department to be taken into consideration. Kind regards,

Product reviews

Panashe C

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the sizing of your Cindy dress. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can. I hope you are able to receive a swift refund and have find an alternative item. Kind regards.

Carol

Sydney

4 years ago

Date of purchase: 15/04/2021

What Carol said about Hobbs:

Always Excellent

Always excellent. Images online are clear with accurate colours. Hobbs sizes are true and delivery is quick.

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you enjoy shopping with us. We hope to see you soon!

Product reviews

Trusted Customer

4 years ago

Date of purchase: 15/04/2021

Excellent quality

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you are pleased with our quality of service. We hope to see you soon.

Product reviews

Not received a review invite?

About Hobbs

Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.

Read all

0203 095 3939

72 Welbeck Street, London, W1G 0AY, United Kingdom

View all media (115)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Hobbs Reviews

KIRA DRESSMore reviews of this product (5)View product websiteColour was too bright thought it was pale lemon, did not fit around armholes, have returned

NADIA DRESSMore reviews of this product (22,234)View product websiteThis dress was too long on me and too full at the front, have returned it

KATRINA SANDALMore reviews of this product (12)View product websiteVery comfy elegant sandals

LEONA DRESSMore reviews of this product (5)View product websitePerfect fit. Can't wait to wear it

TYRA DRESSMore reviews of this product (10)View product websiteNice Dress very light material and loads of compliments from it

PETITE CARLA DRESSMore reviews of this product (2)View product websitePerfect fit and nice material

PETITE CARLA DRESSMore reviews of this product (5)View product websiteLovely dress and a perfect fit

MOLLIE TRAINERMore reviews of this product (4)View product websiteCan’t review something I have yet to receive!

MOLLY CHINOMore reviews of this product (22,234)View product websiteIt is always more difficult to shop online and I may are made different decisions if shopping in person. Overall happy with nee clothes.

KATIA DRESSMore reviews of this product (22,234)View product websiteFlattering cut. Attractive sleeves.

ALEXIA JACKETMore reviews of this product (25)View product websiteThis neutral jacket will be able to be worn with many existing wardrobe items. The sleeves are a little tight.

EDEN TEA DRESSMore reviews of this product (22,234)View product websiteGood fit and detail. Good sleeves. Slightly long for me but overall will be a good addition to my wardrobe for the summer.

DARCY TIPPED COATIGANMore reviews of this product (1)View product websiteLooks smart,usual Hobbs quality.

CINDY DRESSMore reviews of this product (2)View product websiteDress did not fit. I felt it was a bit shapeless.

FREDA TRAINERMore reviews of this product (17)View product websiteLove them, they look smart. They are more lightweight than I imagined. I have not worn them yet but delighted with them so far.

CARRIE BOLEROMore reviews of this product (3)View product websiteI have this bolero in several colours. It’s so handy to pop over summer dresses or tops for a little warmth or to dress things up. Love this pink!

PETITE SASKIA TRENCHMore reviews of this product (4)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?