Very disappointed with a recent delivery where there were too many plants stacked on top of one another with damaged plants underneath. The pallet was also broken which did not help.
Customer Care
Hedges Direct Ltd
11 months ago
Hi David, Lovely to speak to you just now and thank you for being so understanding. I am very sorry so many of your Photinia Red Robin arrived damaged. I can see my colleague has already raised a credit note for the 9 x plants you were unable to use. And as discussed on our call I have arranged for After Plant feed to be sent to you.
After Plant is specially designed to support stronger growth of evergreen plants. It is also great for helping the leaves to flush through nice and healthy.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Product reviews
Customer Care
Hedges Direct Ltd
11 months ago
Hi David, Lovely to speak to you just now and thank you for being so understanding. I am very sorry so many of your Photinia Red Robin arrived damaged. I can see my colleague has already raised a credit note for the 9 x plants you were unable to use. And as discussed on our call I have arranged for After Plant feed to be sent to you.
After Plant is specially designed to support stronger growth of evergreen plants. It is also great for helping the leaves to flush through nice and healthy.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
East to use website and good communication before the order arrived. Delivery was on time but one of the plants was very poor. Eventually had a refund after chasing them.
Customer Care
Hedges Direct Ltd
11 months ago
Hi, Thank you for your feedback. I am so sorry 1 x of your Hawthorn arrived damaged and had to be refunded. I do hope the rest of your plants have settled in and are growing well.
Please accept my apologies for all the inconvenience we have caused and and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Product reviews
Date of purchase: 08/05/2025
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Peter Gilman
Feefo Verified
Near Wetherby.
12 months ago
What Peter Gilman said about Hedges Direct Ltd:
For the third time in recent months the order was delivered to the wrong address - not even close this time.
Fortunately the home owner went to the trouble of finding us and allowed me to collect. ...
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Customer Care
Hedges Direct Ltd
11 months ago
Hi Peter, Thank you for your feedback. I am so sorry the couriers have not taken more care and have delivered to the incorrect address again. And I completely understand how disappointing and frustrating this was for you.
It is lovely to hear you are pleased with your Fruit Trees and I hope they have settled into their new home. As your trees mature they will produce lots of fruit that I hope you enjoy.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.