My scoby has not arrived I paid in January and despite emails and phone call no joy. It is a very poor service
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
I am so sorry there was an issue with the delivery of your scoby. This however was a Royal Mail issue. We reported the issue to Royal Mail as soon as you let us know and had the delivery investigated. We are currently waiting for the outcome of the investigation. We have however fully refunded you. We have replied to all emails you have sent and we have spoken to you on the phone. I can only apologise that you are not happy with us but we do have to follow Royal Mails' claims procedures.
Product reviews
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
I am so sorry that there was a problem with delivery. We have fully refunded you for the missing item. We replied to all emails and spoke to you on the phone however we have to follow Royal Mail's procedures for claims etc. and we do not control the outcome or how long it takes them to investigate. Delivery issues are rare but when they happen we do need to let Royal Mail investigate and i am sorry for any inconvenience caused by this.
Date of purchase: 24/01/2025
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Jane Alexander
Feefo Verified
1 year ago
What Jane Alexander said about Happy Kombucha:
Everything was good apart from how long it took for the product to be delivered.
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
I can only apologise if the delivery of your goods was delayed. WE do offer DPD as a shipping option which is a 1-2 day service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
