Hello, thank you for your time for giving us your review. We have sent 4 emails to the email address that you gave us. Could you please check your emails? The sender is info@frezyderm.co.uk The first email was sent on 5th of July and the last one on last Friday 13/7. We are informing you for all necessary actions that you have to take. You are living in other country than the one that asked to send the package. We are trying to find a solution for you but have not received your feedback. Looking forward to receiving your feedback and finding a solution asap. Kind regards, Frezyderm team