Poor order process and poor customer services. The reason I made a second order is because I did not receive any order confirmation of the first. I tried to phone customer services to check if order...
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Amber
Fiorelli
7 years ago
Hi, thanks for leaving this feedback for us. Apologies, however we have checked again, and again there arent any emails from your email address above to us about the confirmation email. It no problem, we can forward the 2 copies of the confirmation emails that were sent to you. I am not sure if you are sending your query to the correct email address, as we have nothing from you since we emailed you before. It of course would make it hard for us to respond to an email we cannot locate. I will also send you a return form and pre paid label to return the item you mentioned.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.