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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,555 reviews

Trusted Customer

Feefo Verified

3 years ago

I'm sure it will come through because they are usually very good.

My order was Daffodil Bella Vista, Tulip Ground Cover Mix X 100, Eranthis Hyemalis Winter. It took a little while for the order to come through because they were waiting for the Eranthis Hyemalis...

Amy

Dobies

3 years ago

Thank you for your review. We are sorry to hear that there was a picking error with your order and you received the incorrect bulbs, we can see that an order for the replacement bulbs has been added to the system and we are sure that you will be happy with the replacements when they arrive. Apologies for the inconvenience caused. Kind Regards, Amy, Dobies Customer Care

John Duffy

Feefo Verified

3 years ago

What John Duffy said about Dobies:

One of the two blueberries I ordered was just a 3-inch stump with no greenery of any kind. I emailed Dobies but got no response.

Amy

Dobies

3 years ago

We are sorry to hear that one of the blueberries received was not up to the standard we would expect, we have tried to locate your email in relation to this however we are unable to find one from the email address supplied on this review and we can only apologise if this has not reached us. We will email you direct in order to resolve this for you. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

So very pleased with the plants they sent me

Amy

Dobies

3 years ago

Thank you for your wonderful review! We are pleased to hear that you were delighted with the plants received. Kind Regards, Amy, Dobies Customer Care

Rosemary Mickleburgh

Feefo Verified

3 years ago

What Rosemary Mickleburgh said about Dobies:

Disappoiniting

Two plants on special offer - one looked dead. I informed Dobies and replacements were sent immediately. Unfortunately both these looked dead. I was then refunded for the set of two plants. ...

Naomi

Dobies

3 years ago

I am sorry to hear of the disappointment with the order you placed. I can see the Blueberry Duo plants were replaced and then had to be refunded due to the quality issues so I do apologise. Dobies have strict quality control procedures in place but it seems on this occasion the quality of the Blueberries was not noted by our staff. I am glad to hear the other plants ordered arrived in a good condition but apologies if with postage it made them a little less value for money. I will email you directly to discuss this further with you. Your valued feedback is appreciated. Kindest regards, Naomi, Dobies, Customer Care.

Rosemary Mickleburgh

3 years ago

I have since received a voucher for the p&p paid so do not feel out-of-pocket. It's a shame about the blueberry plants, but I have one healthy one. Dobies have been very quick responding to my communications.

Amy

Dobies

3 years ago

We are pleased to hear that you were happy with the response to this review, we do apologise that the product was not up to the standard we would expect but appreciate you are happy with how it has now been dealt with. Kind Regards, Amy

Trusted Customer

Feefo Verified

3 years ago

Wait and see...

The plants are not doing so well right now - must be the weather!

Amy

Dobies

3 years ago

Thank you for your review. We are sorry to hear that your plants are struggling slightly at the moment, we hope that they arrived in good condition and that with better growing weather they start to improve. We have noted your concerns on your account encase no improvement is made. Kind Regards, Amy, Dobies Customer Care

David Pentycross

Feefo Verified

3 years ago

What David Pentycross said about Dobies:

Good quality plants growing well fast delivery that’s why I’m a regular customer ty

Amy

Dobies

3 years ago

Thank you for your wonderful review! It is great to hear that you have been delighted with the quality of the plants received and we appreciate your continued custom. Kind Regards, Amy, Dobies Customer Care

Mary Sheehan

Feefo Verified

Watchfield Swindon

3 years ago

What Mary Sheehan said about Dobies:

I have bought a couple of things from Dobies and have been very pleased with their service and the product’s. I would definitely buy from them again.

Amy

Dobies

3 years ago

Thank you for your review. It is great to hear that you have been consistently happy with the service and products received and we look forward to your repeat custom. Kind Regards, Amy, Dobies Customer Care

Richard Lyons

Feefo Verified

3 years ago

What Richard Lyons said about Dobies:

Bulbs on offer

Ordered various bulbs that were on offer. Hard to ignore or beat the offer so I will add some to my garden. Great customer service and communication. Bulbs arrived safely packed into a sturdy box and...

Amy

Dobies

3 years ago

Thank you for your review. We are pleased to hear that you were delighted with our bulb offer that we have been running and that the bulbs arrived in great condition and well packaged. We appreciate your feedback. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

Only half of the strawberry plants are a live

Half the plants are dead

Naomi

Dobies

3 years ago

I am sorry to hear of the disappointment with your order. If you wish to discuss this further please contact our customer service team directly. Your feedback is appreciated. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

3 years ago

Dobbies customer service was very helpful and have arranged to send new plants

Amy

Dobies

3 years ago

We are pleased to hear that you are happy with the resolution by our Customer Service Team and we appreciate you rerating your feedback. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

3 years ago

Sad little plugs

Very tiny plug plants arrived looking half dead. I've planted them on in the greenhouse to grow on but I don't hold out a lot of hope for them.

Amy

Dobies

3 years ago

We are sorry to hear that you were disappointed with the condition of the plants on arrival and that they were not up to the normal standard we would expect our customers to receive. We expect all our products to arrive in prime condition and it is disappointing that this was not the case. We will email you direct in relation to this and apologies for the disappointment caused. Kind Regards, Amy, Dobies Customer Care

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