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Cruiseaway Reviews | www.cruiseaway.com.au reviews

Displaying all 1,508 reviews

MARTA

4 years ago

Date of purchase: 01/08/2019

What MARTA said about CruiseAway:

The customer service ladies have been very helpful, every time we had a question they have message back and provide us with the right information. Very professional service. Thank you.

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Philip Glencoe

4 years ago

Date of purchase: 01/08/2019

What Philip Glencoe said about CruiseAway:

Very helpful in booking but one or two unanswered emails prior to the boarding was concerning.

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Mr Nigel Evans

Perth WA Australia

6 years ago

Date of purchase: 09/07/2018

What Mr Nigel Evans said about CruiseAway:

We have not ventured on our cruises as yet, as it is for February and March 2020 Sydney to Perth then Perth to Sydney. Have been told when we looked at these cruises that there was on board credit, si

...

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Angela

CruiseAway

6 years ago

Dear Mr Evans

I am sorry to hear of your booking experience. As our customers are our most valuable asset, We strive every day to provide an exemplary level of service and make the entire experience as easy and pleasant as possible. I will contact you to discuss the matter in further detail to ensure a positive outcome moving forward.

Kind Regards

Angela Jenkinson

Sales Performance Manger

Mr Nigel Evans

4 years ago

Hi Angela, Just to let you know that we have paid for both cruises on Radiance of the Seas. We had to book our own flights and hotel accommodation before and after Cruise's, with a different supplier as not happy of the choices from Cruise Away, and still no offer of on board credit. Thank you Nigel

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Trusted Customer

4 years ago

Date of purchase: 01/08/2019

Very happy cruisers, always deal with Kerryn she is a delight, knowledgeable and friendly.

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Williams

Emerald beach

4 years ago

Date of purchase: 01/08/2019

What Williams said about CruiseAway:

Not satisfied in not trying harder to get our deposit of $3,600 refunded back to us

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CATHERINE

4 years ago

Date of purchase: 01/08/2019

What CATHERINE said about CruiseAway:

Very responsive and helpful

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Nigel

Sydney

4 years ago

Date of purchase: 01/08/2019

What Nigel said about CruiseAway:

My wife and I have had consistently good service from our Cruiseaway representative for going on 10 years now. We have on numerous occasions asked for pricing reviews in the runup to specific cruises

...

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Kevin

Brisbane

4 years ago

Date of purchase: 01/08/2019

What Kevin said about CruiseAway:

Jocelyn was extremely helpful and always on the ball.

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Clementina

5 years ago

Date of purchase: 01/08/2019

What Clementina said about CruiseAway:

False advertising, con merchants they demand a deposit without sending you an itinerary Promise your deposit refund,I have been waiting for six weeks . Do not book with them

Kylie Cornish

CruiseAway

5 years ago

Dear Mrs Prince, Thank you for your feedback, I would like to help you further can you please email me with your booking number to customerexperience@cruiseaway.com.au. Kind Regards Kylie Cornish Customer Experience Officer.

Clementina

5 years ago

Thank you, I now have received my refund, it took far too long to what I was promised An inconvenience as I had to pay my credit card befor the refund. And thanks for keeping the extra credit card fee

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JUNE whalley

beeliar w,aus 6164

5 years ago

Date of purchase: 01/08/2019

What JUNE whalley said about CruiseAway:

because staffwere so helpful

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About CruiseAway

Founded in 1995, CruiseAway is Australia's first dedicated online cruise retailer and fully licenced and CLIA accredited travel agent. CruiseAway boasts an expert team of passionate, accredited cruise experts based on the Gold Coast. CruiseAway offers a wide variety of more than 30,000 cruises ranging from luxury and world voyages to European river cruises, expedition cruises and a fantastic range of popular cruises closer to home from the world’s most loved and reputable cruise lines. CruiseAway is also proud to specialise in exclusive packages, which include flights, pre and post cruise stays, tours, excursions and more.

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(07) 5593 6444

Suite 15, 240 Varsity Prd, Varsity Lakes, Queensland, 4227, Australia

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