Costsaver Reviews

Thank you for taking the time to share your feedback, and for travelling with us on multiple occasions. We are truly sorry to hear that this experience did not meet the high standards you have come to expect, and we fully appreciate how the issues you encountered left you feeling disappointed and frustrated. While Choice Experiences are arranged with third-party providers and may be subject to change due to unforeseen circumstances, we regret any miscommunication or disruption this caused during your trip. Please be assured that your comments have been shared with the relevant teams, as we are committed to strengthening our organisation and communication to restore the confidence of our valued guests.

Thank you for sharing your thoughtful review. We are delighted to hear that you enjoyed the beauty of Canada and the quality of the hotels, though we are truly sorry to learn that other aspects of your trip did not meet expectations. While Costsaver is our most cost-effective brand, designed to provide the essentials alongside the flexibility of tailoring your own experiences, we regret that the level of guidance and support fell short on this occasion. Your feedback regarding tour leadership, pace, and inclusions has been shared with the relevant teams, as it is invaluable in helping us improve. If this style of travel was not the right fit for you, our sister brand, Trafalgar, may be a better option, offering more included meals and experiences alongside carefully curated itineraries.

We are so pleased to hear you had such a great experience. It's wonderful that you enjoyed the tour.

Thank you for your positive feedback. It's great to know you had a good experience with the Britain and Ireland Explorer.

We appreciate you taking the time to share your feedback. We are pleased to hear that you found our service to be good overall. We are sorry to hear about the issues you encountered regarding the payment process for the optional experiences during your tour.

We're pleased to hear that you had a positive experience with our team, and that you enjoyed the breakfasts. We appreciate you taking the time to share your thoughts.

Thank you for your kind and detailed feedback. We are delighted to hear that the Travel Director enriched your journey with insightful commentary and that the tour was well organised with your comfort in mind. It is also encouraging to know that the itinerary and scenic stops exceeded your expectations. Your comments affirm our commitment to delivering memorable and well-rounded travel experiences.

Thank you for taking the time to share your feedback. We are sorry to hear that the travel times and certain inclusions did not meet your expectations, as we fully appreciate how this may have affected your overall enjoyment. Your comments regarding the balance of travel and sightseeing have been noted and have been shared with our team as we continually review our itineraries to enhance the experience for our guests.

Thank you for your thoughtful review. We are pleased to hear that the itinerary and your Travel Director’s attentive approach contributed positively to your experience. Your comments regarding room size and bedding arrangements, as well as the desire for additional time in Rome and the opportunity to view the Vatican paintings, are sincerely appreciated. These insights have been shared with the relevant teams to support future enhancements.