Condell Ltd Reviews

Hello and thank you for taking the time to offer feedback. We're very sorry to hear you’re unhappy with your experience. We can see that the incorrect items had been ordered when the original order was placed. We do try our best to ensure we get these situations resolved as quickly and efficiently as possible for the customer and apologise for the inconvenience and time delays while the situation was rectified. Kind regards.

Hi Alan. Thank you for taking the time to offer feedback. We're sorry we failed to communicate the delay on this occasion. Kind regards.

Hi David. Thank you for your feedback and apologies for the delay in receiving your refund. The system shows the refund was processed 02/02. Velux can take up to 15 working days to uplift returned goods and then a further 15 working days to issue us with any credit note. Unfortunately, until the goods have been credited we can’t issue a refund which explains the delay. We apologise this was not communicated in advance and for the inconvenience caused. Kind regards.