We had a problem with the boiler on the first night so no heating or hot water but we phoned Best of Suffolk on the Saturday morning and an engineer was sent round within an hour!
Best of Suffolk
Best of Suffolk
12 years ago
Thank you for your feedback.
I am sorry that you had issues with the hot water during your stay but I am delighted to hear that our on-call service worked efficiently to ensure the problem was rectified. The problem is all fixed now so we would love to welcome you back in the future!
Best of Suffolk Customer Services
Product reviews
Date of purchase: 31/12/2013
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Trusted Customer
12 years ago
Our booking went smoothly deposit returned promptly
Thank you for your feedback.
I am delighted to hear that the property lived up to your expectations and hope you enjoyed a wonderful Christmas. I have fed back your concerns regarding the steep stairs to our web team and we will update the website accordingly.
Best of Suffolk Customer Services
Having used Best of Suffolk several times now they were as usual good, however this time we were disappointed by the cleanliness of the property and a shower which was out of action. The shower was...
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Best of Suffolk
Best of Suffolk
12 years ago
Thank you for your feedback regarding 63a Crag Path.
I am sorry that you were disappointed with the standard of cleanliness at the property. I have forwarded your comments on to the housekeeping agency who deal with the property to make them aware of this and will work with them to ensure their standards remain at the level you, and we, expect.
In regards to the shower we agree that you should have been notified about this, unfortunately we had not been made aware of the issue so were unable to do so. It is our standard practice to work with owners to arrange quick and efficient repairs to any broken items and I am sorry that this had not happened in this instance. Again, we have highlighted this to the housekeepers to ensure they adhere to our policies.
Thank you again for your feedback and I hope that these issues will not stop you booking with us in the future.
Best of Suffolk Customer Services
Satisfied with the service although the property description did not describe the layout especially the stairs
Best of Suffolk
Best of Suffolk
12 years ago
Thank you for your feedback regarding Packway Farm. I am sorry that you feel the property description did not accurately describe the property. I have passed this to our web team and they will make any improvements they see necessary.
Thank you again for your feedback.
Best of Suffolk Customer Services
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
