Delivery only part received - have sent THREE emails - one marked "complaint" in the the last three weeks - no response has been received. The phone number published on the website is never answered.
Brandon
Telegraph Shop
3 years ago
Thank you for your review. I am so sorry to learn of your disappointment. I can assure you we are looking into this to ensure it does not happen again. Thank you for bringing this to our attention and I will bring this to the attention of the relevant department. I have checked our email inbox and we have no emails from your email address which is why these have not been answered. Please email us on smedia@thompson-morgan.com Kind regards, Brandon
Vertrauenswürdiger Kunde
3 years ago
UPDATE : was sent an email giving a different email address to send details to - have done so =, still no update from them or even acknowledgment
Brandon
Telegraph Shop
3 years ago
Thank you for your reply. Unfortunately we have not received an email from you on our Social media inbox. Please try and send this again so we can assist you further. Our email address is smedia@thompson-morgan.com.
Kind Regards, Brandon
Vertrauenswürdiger Kunde
3 years ago
as well as the three original emails to the "telegraph shop" (as per the website) I have now sent 2 emails to the smedia@thompson-morgan.com - STILL NO RESPONSE, not even an acknowledgement, let alone any actual information.
05/04/2023 at 20.47 and 14/04/2023 at 00.13 and I have just sent another one. PLEASE WILL SOMEBODY DEAL WITH THIS - you have taken the money !
Produktbewertungen
Brandon
Telegraph Shop
3 years ago
Thank you for your review. I am so sorry to learn of your disappointment. I can assure you we are looking into this to ensure it does not happen again. Thank you for bringing this to our attention and I will bring this to the attention of the relevant department. I have checked our email inbox and we have no emails from your email address which is why these have not been answered. Please email us on smedia@thompson-morgan.com Kind regards, Brandon
Vertrauenswürdiger Kunde
3 years ago
update : was sent a different email address to send details of issue to - did so - STILL NO ACKNOWLEDGMENT OR EMAIL UPDATE FROM THEM
Brandon
Telegraph Shop
3 years ago
Thank you for your reply. Unfortunately we have not received an email from you on our Social media inbox. Please try and send this again so we can assist you further. Our email address is smedia@thompson-morgan.com.
Kind Regards, Brandon
EASY TO ORDER ONLINE AND VERY QUICK, PROMPT DELIVERY. i HAVE NOT PUT THE ARCH TOGETHER YET SO CANNOT COMMENT ON QUALITY BUT THINGS I HAVE ORDERED IN THE PAST HAVE BEEN GOOD, SO AM HOPEFUL
Brandon
Telegraph Shop
3 years ago
Thank you for your 5 star review. We appreciate you taking the time to leave this review as we love to know when things are great! Kind regards, Brandon
Very efficent, arrived quickly and in time for my Daughter in laws birthday.
Clare
Telegraph Shop
3 years ago
Thank you so much for your review and letting us know how happy you are with our service. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback. Thank you for your kind words and business. Best wishes, Clare.
Produktbewertungen
Clare
Telegraph Shop
3 years ago
Thank you so much for your lovely review, this is great to hear and made our day, Kind regards, Clare
Kaufdatum: 07/03/2023
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
3 years ago
it was good quality
Clare
Telegraph Shop
3 years ago
Thank you so much for your review. We are very grateful that you have taken the time to share this with us. We take pride in the quality of our products and service, so as I am sure you can appreciate; it is lovely for the whole team to receive your feedback. Kind regards, Clare
Produktbewertungen
Clare
Telegraph Shop
3 years ago
Thank you for your review however, I am very sorry to hear this. Can I help at all? If you require any help or advice then please do reply to this message or email our customer care team who will advise further. With best regards, Clare
The product doesn’t do a useful job and is dangerous to use. I asked to return it for a refund and received no reply.
Thomas Seymour
Telegraph Shop
3 years ago
Thank you for your review, I am very sorry to hear your order is not up to our usual standard. I have sent you an email regarding this order so we can try to resolve this for you. Kind regards, Tom
Produktbewertungen
Thomas Seymour
Telegraph Shop
3 years ago
Hi, I am very sorry to hear this and have emailed you directly. Kind regards. Tom
Kaufdatum: 04/03/2023
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
3 years ago
Service was prompt and efficient.
Brandon
Telegraph Shop
3 years ago
Thank you for your review. I am pleased that you are satisfied. Kind regards, Brandon
Produktbewertungen
Brandon
Telegraph Shop
3 years ago
Thank you for your review. If there is anything we can do please let us know :) Kind regards, Brandon
Yes, absolutely. All efficient from ordering to delivery. I don't know about the item as I gave it straight to my son as I haven't a garden now........I enjoy seeing his tomatoes grow instead!
Thomas Seymour
Telegraph Shop
3 years ago
Hi, Thank you so much for your lovely 5 star review. This is great to hear and has made our day. Have you signed up to our newsletter via our website? We offer daily special offers plus you can keep up to date with the latest new products! Happy gardening, Kind regards, Tom
Produktbewertungen
Thomas Seymour
Telegraph Shop
3 years ago
Thank you so much for making us aware of this lovely feedback. Kind regards, Tom
Kaufdatum: 24/02/2023
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GB
George Beamish
Von Feefo verifiziert
3 years ago
Das sagte George Beamish über Telegraph Shop:
Not as efficient as I'd hoped, but more my expectation than a product fault
Thomas Seymour
Telegraph Shop
3 years ago
Thank you for your comments and suggestions, I will pass these on to our team for further consideration. Kind regards, Tom
Produktbewertungen
Thomas Seymour
Telegraph Shop
3 years ago
Thank you for your comments and suggestions, I will pass these on to our team for further consideration. Kind regards, Tom
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
