Some contact from the agents following problems with a leaking shower into electrics would have been nice, especially as housekeeper had to plead with plumber to get him to come out to property that...
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Marsdens Devon Cottages
Marsdens Devon Cottages
11 years ago
Thank you for your feedback, we are so sorry you were inconvenienced while taking your break. The housekeeping team had notified us with regard to the plumbing issues however they stated all was in hand.
I am sorry we did not follow this up while you were at the property. It is only with the help of our visitors giving us detailed feedback that we can try and maintain the high standards we set for ourselves.
I am pleased you were able to stay on an additional night.
Thank you once again for taking time to respond and I do hope we can welcome you back to the wonderful South West soon.
Arlene
Customer Service Manager
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