I ordered 2 items. I knew there would be a delay and expected that. My order arrived... or part of I it did. No sign of the biggest part of the order. The seeds arrived but I’m still waiting on the...
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Marcus
Happy Kombucha
6 years ago
I can only apologise, we did send an email to let you know that we had been unable to source anymore of the sprouters and our normal supplier has now closed, we tried to source them direct from the manufacturer but they are now sold out and not making more of them. We tried to give you call but we did not have a telephone number so sent an email instead.
I apologise that we have been unable to respond to your email, we have had to close our email customer services due to the current crises and staffing numbers so we can prioritise dispatch but we do have an auto email set up on all our inboxes asking customers to gives us a call on 01323 730091 for customer services. Again i can only apologise if you did not see the email.
We are trying our best to keep up our usual high standards of customer service but in order to do that we have had to make to move to a phone only service. Again i am sorry for the inconvenience and we are always looking to improve where we have not done so well during the crisis.
Thank you fort your feedback and apologies that we were unable to supply the sprouter.
Product reviews
Marcus
Happy Kombucha
6 years ago
Apologies, we are unable to get any more of this item and have had to cancel and refund the order, we apologise if you did not see the email we sent informing you of this, they can sometimes end up in spam so apologies if this has happened. As soon as we are able we will be looking for a new sprouter to replace this one.
Marcus
Happy Kombucha
6 years ago
Apologies that we had to cancel and refund the sprouter as we can no longer get them, If you would like to return the seeds please give our customer service team a call on 01323 730091 and we can arrange that for you and send a free to use return label.
A very efficient service, delivering quality products.
Clear information on the website. Easy to order. Packaged well. Delivered in a reasonable time. Everything received was of the quality I'd...
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