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Recenze společnosti Suttons

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Vynikající
Služba
4.2
/5
Produkt
3.9
/5

5

4

3

2

1

3,083

814

427

200

380

4,904

hodnocení za poslední rok

Zobrazení všech 19,921 recenzí
Důvěryhodný zákazník
3 years ago
Datum nákupu: 09/12/2021
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Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that you were disappointed with the products received. We appreciate your comments and take your feedback on board. Kind Regards, Suttons
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RG
Richard Green
3 years ago
Datum nákupu: 09/12/2021
Co říká Richard Green o Suttons:
fast and efficient
ordering on line was easy and purchases were delivered on time dispite covid
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Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you found our website easy to use and we pride ourselves in ensuring that all our products are delivered in great condition and as quickly as possible. Kind Regards, Suttons
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 09/12/2021
Good service and products, shame about their website where you can no longer review your past orders.
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Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you are happy with the service and products received. We are sorry that you are having some issues with our new website, we appreciate your comments and will pass on your feedback. Kind Regards, Suttons
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 09/12/2021
One of the peonies delivered was missing from its plastic bag. There was just fine compost. I complained and was told it wasn't Suttons fault, probably happened in transit. Gave me 50% refund only.
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Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that you had an issue with part of your order and that one of the bags arrived empty, we can only apologise for any disappointment caused. We can see that you ordered these peonies whilst they were on offer and a full refund for this product was arranged. Kind Regards, Suttons
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JS
James Smith
3 years ago
Datum nákupu: 09/12/2021
Co říká James Smith o Suttons:
Recommended
Excellent service, product, packaging and communication.
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Amy
Suttons
3 years ago
Thank you for your review, we appreciate your comments. It is great to hear that you are happy with your order and that we kept you informed of delivery and despatch dates. It is always good to hear positive reviews and we pride ourselves in making sure your order is great quality and arrives as quickly as possible. Kind Regards, Suttons
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 09/12/2021
Lily bulbs
Excellent service good value. Bulbs were in excellent condition. Packaging was the right amount which could be recycled.
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Amy
Suttons
3 years ago
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all aspects of the service received. Kind Regards, Suttons
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RW
Russell Whymark
3 years ago
Datum nákupu: 08/12/2021
Co říká Russell Whymark o Suttons:
Try another company
First order from Suttons and the last! Paid for 5kgs of Arran pilot in September so did not try and source from anybody else and they send 1 kg of Foremost and i have to contact them to see whats...

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Megan
Suttons
3 years ago
Thank you for taking the time to share your review, we are truly very sorry to hear your comments. Sadly due to reasons beyond our control we were unable to supply the exact item on your order, this was substituted to the most appropriate alternative rather than leaving you with a gap in your cropping plans, we also included a voucher as a gesture of apology for the unforeseen change. This information was emailed to you on the 22nd of October so we can only apologise if you have not received this. We are sorry the alternative product was not suitable and we were of course more than happy to fully refund to order once you had raised your concerns with us. Again we apologise for the inconvenience caused and thank you for your feedback.
RW
Russell Whymark
3 years ago
HI, you are really missing the point, you took my order for 5kgs which was £22.49 and sent me 1kg of Foremost and a voucher in with the seed for £2 on my next order. I had to contact you to get a refund on my £22.49 as you had neglected to even email me to say item was not in stock and that you would refund me! The email i had said 1 kg of Foremost had been dispatched and that`s when i contacted you by phone. If i had not contacted you i would have paid £22.49 for 1Kg. You had to look up the order in September and could not see what had gone wrong so how can 5kgs turn into 1 kg? Once you had sent me my refund i had forgotten all about it and then when you send me a feedback request i think what are you doing! i had sorted it out on the phone as stated above. As far as i am concerned the matter is closed.
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 07/12/2021
Meh
Delivered all eight gift items to wrong address. Re-sent but still not received. Delivery notifications have no details so can't check gifts have been delivered. Website doesn't remember...

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Megan
Suttons
3 years ago
Thank you for your feedback, we are truly sorry for the initial address error this is not the standard of service we strive to provide but we hope we were able to rectify this swiftly. We can see all of the items have since been delivered and we trust all is well.
Důvěryhodný zákazník
3 years ago
I can't tell if they have been delivered. Yodel send an email but with no indication of where they are delivering - no help as I order more than one. Yodel also delivered to the wrong address.
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Amy
Suttons
3 years ago
We have tracked all of the orders with the tracking numbers of the replacement items and they are all showing as delivered to each individual household via Yodel. I can only apologise for the inconvenience this has caused. Kind Regards, Suttons
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 23/11/2021
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Amy
Suttons
3 years ago
Thank you for your review. We are sorry that there was a slight delay with your order, I can see that your tree lily collection has now been despatched and is currently with Yodel. You should receive your order very soon and I apologise for any inconvenience caused. Kind Regards, Suttons
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EH
Elizabeth Higgins
Airdrie
3 years ago
Datum nákupu: 08/12/2021
Co říká Elizabeth Higgins o Suttons:
A pleasant surprise!
If my two beautiful trees, and Santa plant is anything to go by, cannot wait to order plants during the Spring/summer; now I know any gift of plants to my friends will be fresh and lovely, well done...

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Amy
Suttons
3 years ago
Thank you for your review, we appreciate your comments and are pleased to hear you are happy with our service. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. We look forward to receiving further custom in the new year. Kind Regards, Suttons
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O Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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Suttons,, Woodview Road, Paington, Devon, TQ4 7NG, United Kingdom
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O Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!