I have always found that the service is very good. Nothing is too much trouble for them. Any problem that i have had has been solved with the minimum of fuss.
Plants arrived in poor state and hardly big enough to be posted on.
Ryan B
Suttons
22 hours ago
We’re very sorry your plants arrived in poor condition and smaller than expected. Your feedback has been passed on to help us improve our quality standards.
Kind regards,
Ryan, Customer Care
KS
Kenneth Simpson
13 hours ago
It appears that I am not alone in being very dissatisfied in the quality of plants from Suttons.
The response is very poor and autobot generated or cut and pasted for a similar reply.
I do not expect this from a company that I have been dealing with for years. I seriously doubt I'll shop with them in the future.
Recenze produktu
Ryan B
Suttons
22 hours ago
We’re very sorry to hear that many of your plants did not thrive despite your careful attention. This is disappointing, and your feedback will be passed on to help improve our plant quality.
Kind regards,
Ryan, Customer Care
KS
Kenneth Simpson
13 hours ago
All in all this company has gone to the gogs
Ryan B
Suttons
22 hours ago
We’re sorry your plants did not grow as expected despite good conditions. We appreciate your feedback and will pass it on to improve our products.
Kind regards,
Ryan, Customer Care
Ryan B
Suttons
22 hours ago
We’re sorry to hear you were disappointed with your plants this year. Your feedback is important and will be passed on to help us improve.
Kind regards,
Ryan, Customer Care
Delivery was fine. As expected. Follow up service non existent.
Ryan B
Suttons
22 hours ago
We’re pleased the delivery met expectations but sorry to hear you were disappointed with the aftercare. We aim to offer helpful and responsive support and regret that this wasn’t your experience. Your feedback will be reviewed by our service team.
Kind regards,
Ryan, Customer Care
JI
Julie Inan
16 hours ago
Ryan, did you bother to read my comments? The two dwarf lilacs DIED within a week of purchase.
Recenze produktu
Ryan B
Suttons
22 hours ago
I’m very sorry to hear that both your dwarf lilacs died so quickly. This is certainly not the quality we aim to provide. We will ensure this feedback is passed on so we can improve. If replacements are available, we would be happy to arrange these for you.
Kind regards,
Ryan, Customer Care
Ryan B
Suttons
22 hours ago
I’m sorry to hear your plants aren’t looking their best at the moment. Please do keep us updated on their progress, and if you need any advice or assistance, don’t hesitate to get in touch.
Kind regards,
Ryan, Customer Care
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!