This is definitely a class-act company. Originally I rated them 4 stars; however yesterday they proved to be a top-notch company by immediately acting upon the 4-star rating I originally gave them Not their fault, but one of the items I purchased, a set of 3 Brass trays, the smalled tray got ruined by water leaking on it, totally ruined the item. I reported this to this company. Much to my JOY and utter surprise, this company sent me a replacement immediately, without my even having to ask them.
How great is that. I didn't want to ask them to replace this item, since it's the first time I shopped on their site..;..and I knew it wasn't their fault, it was the fault of the mfg. not attaching a tag on the item notifying the buyers that they must not put water or food on this try. I placed the tray in my guest bathroom & placed some liquid soaps on it, not realizing that the soad had dripped onto tray. It was only the next morning that I discovedred the damage. I notified Seven Colonial immediately, and to my utter surprise the next day they had sent me a brand new tray. How many mfg. do that? They have me as a customer forever now. The holidays are coming, and today I started to build up my orders on-line. Take a peak at their site in case you haven't already, and know that you're dealing with a class-act, and totally reliable company, a company who shall stand behind all their merchandise. Great customer service!!!
Thank you again, Seven Colonial. In fact today I had a friend in my home and she immediately started to build her holiday gift list on their site, as soon as she heard my story. Listen to Mama, start shopping on this site, you won't be sorry!!! Trust me, I live in CA, and am NOT related to anybody who owns this company Nite, nite and sweet dreams ~ ,
