I CANT REVIEW THIS PRODUCT AS I HAVE NOT RECIVED TEH COFFEE PODS YET ???
Toby
Express Pods
8 years ago
Hi Gareth,
I've taken a look into this for you. Your order was received on the afternoon of Thursday 8/3 and dispatched Friday 9/3. I can see it was delivered Thursday 15/3 which is 4 business days after dispatch and about right for parcels traveling to WA by regular post, which is what was chosen.
We take customer service very seriously so it would be greatly appreciated if you could please reconsider and amend your 1 star rating.
Thank you, Michael
TC
Trusted Customer
8 years ago
My concerns were I got an email to say the products had arrive and to review them , when I had not received them .
Toby
Express Pods
8 years ago
Fair enough Gareth. The timing was a little out on this one due to a public holiday we had in SA Monday 12/3. I still don’t believe this warrants a 1 star review as this could have quickly been explained if you contacted us via phone or email with a query. However, if you feel differently than we’ll just have to live with it. Have a great week. Cheers, Michael
Data de la compra: 08/03/2018
0
Compartir
Client de confiança
8 years ago
Quick
Michael
Express Pods
8 years ago
Yep, we certainly are! Thanks - Michael :)
Data de la compra: 11/03/2018
0
Compartir
Client de confiança
8 years ago
Very fast delivery, definitely recommend Express Pods!
Michael
Express Pods
8 years ago
Thank you so much the positive feedback! Michael: )
Took a week from placing order to being delivered.
Was kept informed about where the delivery was at and when to expect it.
It took longer than I had hoped but not unreasonable.
Toby
Express Pods
8 years ago
Hi Dee, this order was delayed by an extra day due to a public holiday here in SA on Monday 12/3. Your order was received Friday night and then dispatched on Tuesday, instead of our usual Monday dispatch. Sorry about that, but just a one off. Thanks, Michael
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
