Прегледи на EP Sports

Hi Miss Davidson, Thank you for your outstanding 5 star review. We are delighted to have earned your satisfaction.

We are grateful for your 5 star review and your confidence in our services.

Hi Mike, Thank you for taking the time to leave a review. We’re really sorry to hear how frustrating this experience was, especially given that you had paid for next-day delivery to receive your order before Christmas. We would like to clarify that your order was dispatched on time from EP Sports on 18th December using the DPD overnight service you selected. Unfortunately, once the delivery instructions were amended directly with DPD to leave the parcel in the secure lockers, the issue that followed was caused by an error on DPD’s part. As they later confirmed, the driver incorrectly placed the parcel in a locker, which then triggered the delay and subsequent retrieval and return to us. As soon as you informed us of the situation, we raised an inquiry immediately and when the parcel was returned to us by DPD, we re-dispatched it straight away. We completely understand your request to send a replacement hat sooner. We genuinely appreciate the feedback and will take it on board. Regarding the delivery charge, we processed the refund for the difference as requested, as the service paid for was not fulfilled by the courier. While we always strive to go above and beyond, in this case, the delay stemmed from a courier handling error rather than any failure in dispatch or communication from EP Sports. We are pleased to hear that you are happy with the merchandise itself, and we do hope this experience won’t put you off ordering from us again. If there’s ever an issue, we will always do everything within our power to resolve it quickly and keep you fully informed.

Thank you for your generous 5 star review. We look forward to serving you again.

Your 5 star review is sincerely appreciated. We hope to see you again!

Thank you for your thoughtful feedback and your 4 star rating. Your input means a great deal to our team

Hi Harvey, Your 5 star review reflects the high standards we strive to maintain. Thank you for your support.

Hi Nicola, Thank you for sharing your 5 star review. We are delighted to know you were satisfied.