flight & hotel Reviews

Consumer ratings of flight & hotel

Feedback for www.flightandhotel.co.uk has been compiled from438 Customer Reviews

  • Feefo member since
  • 30/12/2011
  • Established in 2005 www.flightandhotel.co.uk offers an extensive range of flight and hotel combinations so you’re guaranteed to find a holiday to suit you, without the need to check endless sites. Our Sales Team has years of experience in the Travel Industry and we guarantee to find you the best combination of flights and hotels to suit your requirements, should you choose to phone rather than book on line.

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Reviews

DateProductRatingCustomer ReviewReply from www.flightandhotel.co.uk
17-May

Doreta Beach Resort and Spa

Service
Product

Service rating : The booking was very easy and all staff very helpful.
Product rating : The hotel was not 4 star. It was undergoing lots of construction and general building. No airconditioning, couldn't leave door open as insects kept coming in so very hot and uncomfortable. Food was poor - catering for Russian, German and French only. Excursions were for French only - English people not included. Everything was watered down. On a good note, they do have Lurpac! I would very strongly suggest a visit to Mikes. Its a small restaurant about 100 yards down the road on the left as you exit the hotel, food - drink and hospitality is faultless and made our holiday! Doreta Beach hotel predominantly caters for Russian, German and French - and doesn't do that particularly well. Rhodes is well worth a visit and can offer a lovely holiday, but Doreta Beach is more like a motel than a hotel. However, it was cheap and adequate, but not 4 star.

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Thank you very much for your comments. We will pass these on to the hotelier for them to consider.

Thanks
Emma
Online Co-ordinator
On Holiday Group
16-May

Aparthotel Columbus

Service
Product

Service rating : Really easy
Product rating : Beautiful clean and tidy hotel. Very reasonably priced. Great food.

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Thank you for your comments

Thanks
Emma
Online Co-ordinator
On Holiday Group
09-May

THB Don Paco Castilla

Service
Product

Service rating : Easy to book and this website offered the best price by far!
Product rating : The hotel is great value for money, lots of Spanish people go there so it must be good! We understand the hotel is closing in September for a refurbishment so next May this will be a 4 star hotel. The food was a great standard and the hotel was clean- rooms were cleaned 5 days per week (days off Wednesday and Saturday) and bedding changed twice per week.

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Thank you for your positive comments. The THB Don Paco Castillo is one of our most popular hotels in the area, and I'm sure it will be even more so once the refurbishment has been carried out. We're glad you enjoyed it.

Thanks
Emma
Online Co-ordinator
On Holiday Group
06-May

Hotel Be Live Lanzarote Resort

Service
Product

Service rating : Flight and hotel was very easy to use.
Just one problem was that two 20kg bags were not added on but this was quickly corrected with a member of staff for us.
Product rating : Food wasn't that great in the hotel. The animation team were excellent. The hotel was the only place where the clouds were. If u walked for 5 minutes away from the hotel then the weather was fantastic.

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No Comment
03-May-2013

Be Live Hotel Grand Teguise Playa

Service
Product

Service rating : the booking was easy and straightforword. Forgot to print off my transfer from the airport to hotel and back again but emailed and a copy was sent to me.
Product rating : The hotel was clean and food was excellent. Hotel is looking a litle dated but the new owners are making roads int this. Staff where very friendly and helpful.

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Thank you for the comments, I'm glad to hear that you were happy with our service.

Thanks
Emma
Online Co-ordinator
On Holiday Group
02-May-2013

Isabel Family Hotel

Service
Product
Latest
Service
Product

Service rating : Good
Product rating : Good

07-May-2013
a comfortable experience

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Thank you

Thanks
Emma
Online Co-ordinator
On Holiday Group
02-May-2013

Ryad Mogador Marrakech

Service
Product

Service rating : Very easy to book, no problems with the flights or hotel. Would recommend service
Product rating : Good hotel, adequate room, friendly service. Perfectly adequate for a three star hotel and given the low price I paid

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Thank you for your response.

Thanks
Emma
Online Co-ordinator
On Holiday Group
26-Apr-2013

Aparthotel Globales Tamaimo Tropical

Service
Product

Service rating : easy and straightforward to book online
Product rating : The room was clean and tidy with adequate facilities giving good value for money.
My room was adjacent to the road which was noisy early morning.

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Thank you for your reply. It sounds like you enjoyed your stay despite the road noise. When you book with us next time, feel free to drop me an email to emma.parsons@onholidaygroup.com and I will send a request to the hotel for a quiet room.

Thanks
Emma
Online Co-ordinator
On Holiday Group
26-Apr-2013

Topaz Hotel

Service
Product

Service rating : Everything worked out as planned
Product rating : A most friendly hotel with high standards.

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Thanks for your comments.

Thanks
Emma
Online Co-ordinator
On Holiday Group
25-Apr-2013

Houria Palace

Service
Product

Service rating : No problem at all, all documents made available.
Product rating : Large spacious hotel and well laid out but due to quality of maintenance would rate it at 3stars. Staff are very friendly, polite, family friendly and always willing to assist.

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Thank you for your comments they are much appreciated.

Thanks
Emma
Online Co-ordinator
On Holiday Group
24-Apr-2013

Hotel Arena (Fuerteventura)

Service
Product

Service rating : Ryanair are rubbish, and their stuff are rude.
Product rating : This hotel is great, the stuff are very very friendly and amazing, made good friends there and hotel nice and clean, i would go bacK there anytime.

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Thank you for your response. Sorry to hear that you weren't satisfied with the service Ryanair provided, if you do have a particular issue you wish to discuss with them then you can do so using their 'contact us' section on their website. It does sound as though you had a great time at the hotel though.

Thanks
Emma
Online Co-ordinator
On Holiday Group
17-Apr-2013

Fuengirola Beach

Service
Product

Service rating : Changes to the price of Easyjet flights, while understandable, is a little frustrating...
Product rating : Good value for money. Sound proofing not particularly good although probably not atypical for Spain...

No Comment
16-Apr-2013

H10 Hotel Tindaya

Service
Product

Service rating : The booking process was relatively straightforward and I received all the necessary paperwork and instructions promptly by e-mail.
Product rating : The staff were friendly and helpful, the communal areas were light and airy and spotlessly clean and the swimming pools were scrupulously well maintained.

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No Comment
15-Apr-2013

Aparthotel Brisamar

Service
Product

Service rating : Booked on line then received a phone call to say the price had gone up. Sales rep that phoned was very helpful (that's why I have rated it as good) but not happy with the process when you believe you have booked a holiday!
Product rating : Very helpful staff

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Thanks for taking the time to reply. As we work off a live system there can on rare occasions be changes to the price, we're sorry to hear that this happened to you and hope it didn't affect your overall enjoyment too much.

Thanks
Emma
Online Co-ordinator
On Holiday Group
13-Apr-2013

Aparthotel Rubimar Suite

Service
Product

Service rating : All very straightforward bookings and confirmations.
Product rating : Good accommodation in a good location, great food, varied and well organised.

No Comment
09-Apr-2013

Oasis Apartments

Service
Product

Service rating : simple enough for me to follow
Product rating : very good clean basic accomadation would not hesitate to go back

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Thank you very much for your positive comments.

Thanks
Emma
Online Co-ordinator
On Holiday Group
09-Apr-2013

Elba Sara Beach

Service
Product

Service rating : easy website to use that allowed an easy booking
Product rating : a nice hotel - only thing i felt let it down was the food

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Thank you for taking the time to respond.

Thanks
Emma
Online Co-ordinator
On Holiday Group
23-Mar-2013

Ramla Bay Resort

Service
Product

Service rating : i had no problem booking a last minute holiday
Product rating : food was average but cooked breakfast from buffet only luke warm every morning

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Thank you for your comments, we will pass them on to the hotel for them to address.

Thanks
Emma
Online Co-ordinator
On Holiday Group
16-Jan-2013

Villa Romana

Service
Product

Service rating : very nice family hotel , sixteen yr old had great time , and 8 yr old also .
Product rating : olny negative comment would be options for lunch time snacks , but that the only one!

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Thank you for your comments. We are glad to hear you enjoyed your stay at the Villa Romana.

Flight & Hotel
14-Jan-2013

Aquis Silva Beach

Service
Product

Service rating : excellent staff
Product rating : Nice Rooms and plenty of space. Not enough sun beds and a nightmare to get one after sunrise!!

No Comment
10-Jan-2013

Sunrise Makadi Bay

Service
Product

Service rating : Excellent. Efficient & professional. Paperwork & tickets arrived in plenty of time. Would recommend and use again.
Product rating : Would recommend Sunrise Makadi Bay as a good 4 star hotel. Excellent All Inclusive food, drink & entertainment. Found Thomas Cook to be very good also. Would happily book again

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No Comment
07-Jan-2013

Portofino Sorento

Service
Product

Service rating : The flight out was great because it wasn't booked to the max but coming back was like being a sardine and prices were very high really. The Guy I spoke to on Booking was really really helpful and really nice.
Product rating : The Hotel were really lovely and they made us feel special as it was our anniversary. It was so close to the beach it was amazing. Everything was clean and we had a great holiday.

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No Comment
07-Jan-2013

Crown Resort Horiz

Service
Product

Service rating : Everything went very well..from flight to hotel...have no complaints about either...have never booked with this company before, but would not hesitate in using it again.....very pleased
Product rating : We had absolutely no complaints about this hotel..although others had...some said the hotel had gone down by 50-60% on last year...but then again, most of the complainers were moaning about the quality of the drinks...but with all, all-inclusive, it is local drinks and NOT brand names....and nobody was forcing them to drink it...but we found staff very friendly, food very good, entertainment could maybe have been a wee bit better, but was very varied. Hotel was very clean, room condition was excellent. Gym, indoor pool, sauna etc were good.....so all in all...a good, friendly hotel to visit. It is also in a nice location..easily within driving distance of bigger towns....or take a local bus...1 euro into Paphos..or a 3 euro ticket will last all day, and you can visit several places round about...so excellent value.

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No Comment
05-Jan-2013

Calador Park

Service
Product

Service rating : Flight home delayed but other than that it was fine
Product rating : Great resort - plenty to do but not too loud. Accomdation good as well

No Comment
31-Dec-2012

Residence Diar Lem

Service
Product

Service rating : Thought the hotel was fantastic and all staff were excellent
Product rating : Wonderful hotel, will definitely go again

No Comment