Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 141082 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
23-Feb-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml
  • Urban Decay 24/7 Velvet Glide-On Eye Pencil 0.8g Cult
  • etc.

I love this service fast efficient and great products
thanks

No Comment
15-Feb-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • DECLÉOR Clay and Herbal Cleansing Mask 50ml

Great website, lots to choose from and really good prices.

No Comment
05-Feb-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml
  • Burt's Bees Naturally Nourishing Milk & Shea Butter Body Wash 350ml

My order was delayed and I was unhappy about that.

Read more
Thank you for your valuable feedback. Due to the high volume of orders, we were experiencing delays despatching orders. This is not our usual level of service and under normal circumstances our orders are shipped within 24 hours.

28-Jan-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml

Évaluation du service : prix intéressants et commandes traitées rapidement, néanmoins il manque le vrai suivi de colis
Produit : parfait

No Comment
27-Jan-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME with Imperial Tea for Colour-treated Hair 125ml
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml

Évaluation du service : Bonne ergonomie du site, vaste choix de marques et rapidité d'envoi.
Produit : Très efficace sur cheveux colorés et méchés.

No Comment
18-Jan-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Sigma F35 - Tapered Highlighter

Great

No Comment
11-Jan-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Elemis Gentle Rose Exfoliator 50ml
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml

Easy to navigate website and speedy dispatch and delivery of products

No Comment
09-Jan-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

Évaluation du service : produit à non rapport qualité prix .
Il faut savoir que le délai de livraison est plus long .....attention si c'est pour un cadeau!
Produit : c'est une marque de produit que j'utilise depuis longtemps .

No Comment
05-Jan-2015

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml
  • Real Techniques Powder Brush

Amazing price and usually very speedy delivery however this time I have been waiting for my order for a month. Feelunique seem completely unaware that I've not received yet it and are doing nothing to rectify the situation (despite my many attempts to get in contact with them). Completely unacceptable customer service, especially because it only took a day for them to take my money. Very very unhappy.

Read more
Thank you for your feedback. As you can imagine we send thousands of parcels every day and generally our customers’ orders are delivered with no problems at all by Royal Mail within the estimated 3-7 days. However we appreciate that this did not happen in the case of your order. I can see from the correspondence that you have been in touch with customer services and a solution has been found.

31-Dec-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml

A very professional company to deal with and excellent service. I have recommended to friends and family.

No Comment
31-Dec-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Versatile Beautifying Oil 125ml
  • Nioxin 3 Part Hair System Kit 3

Great company,I love that you have loads of offers and good offers,however I miss Nars . I think you should promote more samples too . And delivery takes ages too.

No Comment
09-Dec-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME with Immortal Moringa for Damaged Hair 125ml
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml

Loved my products was a little late in receiving my goods took over a week

No Comment
19-Nov-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Diesel Loverdose Tattoo Eau De Parfum 50ml
  • TIGI Catwalk Fashionista Violet Conditioner 250ml
  • etc.

Prix très interresants, livraison rapide, choix enorme.

No Comment
18-Nov-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Versatile Beautifying Oil 125ml
  • Kérastase Nutritive Crème d'Huile Oléo-Curl Definition Cream 150ml

My order was late. I received a phone call within hours of asking for an update. They apologised, explained and upgraded my postage. They also then gave me some money off next time. They were really pleasant. Good value for money as well.

No Comment
16-Nov-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Elemis Luxury Cleansing Cloths Pack of 2

As with other feel unique orders, this order was processed and delivered within a couple of days.

No Comment
02-Nov-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Sublime Cleansing Oil-Enriched Shampoo 250ml

I was disappointed not to get the promised free samples.
I emailed to say this and got no response.

Read more
No Comment
30-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Joico K-Pak Color Therapy Restorative Styling Oil 21.5ml

Good range and vakye

No Comment
23-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Redken Extreme Anti-Snap 250ml

very quick and efficient service

No Comment
20-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Fushi Organic Rosehip Oil 100ml
  • Móa The Green Balm 50ml
  • etc.

Always finding new, amazing beauty products on this site!

No Comment
20-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

Speedy service

No Comment
18-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

Speedy delivery

No Comment
11-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Kérastase Nutritive Oléo-Relax Slim Smoothing Masque 200ml
  • Kérastase Boucles d'Art Curl Defining Mousse 150ml
  • etc.

Tres satisfaite du temps de livraison, par contre l emballage a ete fortement endommage voire coupe au ciseau ou cutter.
Heureusement que les produits etaient enveloppes sous un film plastique.
Je conseille d ameliorer le packaging de livraison.
Merci

No Comment
06-Oct-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • Trilogy Mineral Radiance Mask 60ml
  • bareMinerals Lash Domination Volumizing Mascara 11ml
  • etc.

Good, however, I had ticked the boxes to receive the free trials/samples going through the ordering process of adding items to basket but at final checkout stage these were not visible yet I assumed they were included. They didnt arrive so I assume not offically ordered. How do I prevent this happening in future as I missed out on some nice samples?

Read more
No Comment
28-Sep-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

Prompt delivery.as described on the site but the prices could be reviewed.the products don't come up exactly cheap.

No Comment
26-Sep-2014

Kérastase ELIXIR ULTIME Beautifying Oil-Enriched Masque 200ml

  • Customer also reviewed:
  • La Roche-Posay Nutritic Intense Nutri-Reconstituting Cream 50ml

Évaluation du service : Service rapide, super
Produit : Produit de professionnels

No Comment