Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 142763 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
1 Minute(s) ago

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Excellent service. Quick delivery and competitive price.

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26 Minute(s) ago

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Delivered on time

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39 Minute(s) ago

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Happy with online ordering and the products and promotions.

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51 Minute(s) ago

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Good products easy ordering and quick delivery

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2 Hour(s) ago

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Arrived asap product as described

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2 Hour(s) ago

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a great reduction and speedy delivery nothing to fault

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3 Hour(s) ago

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Quick delivery, well packaged and products as described. Would recommend.

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3 Hour(s) ago

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Order was placed 21st May, received confirmation email and then nothing else. Had to contact 10 days later to ask where delivery was, they claim it has been lost in the postal system but if that were the case I would have received a dispatch email.
When I contacted them about it I had to fill in a form that said my order number and whether or not I had received it, and then whether or not I contact their delivery partner (I don't know who their delivery partner is). I don't see how the form helps in any way.
They then asked me to confirm my address, but really they should have traced the details from the previous missing order and sent it out to all the same details. I have already been charged.

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3 Hour(s) ago

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Efficient and fast delivery, would highly recommend

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4 Hour(s) ago

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Fair

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5 Hour(s) ago

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Swift postage and item as expected

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6 Hour(s) ago

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Easy to order and arrived very quick in a well packaged box

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6 Hour(s) ago

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Good service. Would use again & recommend to others

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7 Hour(s) ago

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Delivery was fast however the item received was damaged. Customer services on the phone were unhelpful however once I got it sorted they were able to give me a partial refund. Overall the process was a bit more complicated than I expected but the outcome was good.

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9 Hour(s) ago

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Easy process and fast shipping

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10 Hour(s) ago

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Delivery, service and product was very good !

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11 Hour(s) ago

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Love the option to buy samples as I always prefer to try before I buy.

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11 Hour(s) ago

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Always a positive experience.

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11 Hour(s) ago

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Great value, speedy delivery
Great choice

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11 Hour(s) ago

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Wonderful service and promt delivery- which is all I want. Thank you

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11 Hour(s) ago

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This aftershave is so difficult to find, not only that the price is great. Fast delivery! I shall be ordering again.

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12 Hour(s) ago

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Quick and easy to order. Items arrived on time and as described.

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12 Hour(s) ago

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Excellent value, good offers.

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12 Hour(s) ago

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Pleased with product which arrived earlier than expected. Excellent service. Would have bought a different colour but sold out!

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12 Hour(s) ago

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Excellent service!

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13 Hour(s) ago

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Wouldn't have used Feelunique if I hadn't received a voucher, however, the voice was good and service lived upto the promise.

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13 Hour(s) ago

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Great, thank you!

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13 Hour(s) ago

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I have never had a poor shopping experience with Feelunique.
Their Customer Service is excellent.

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14 Hour(s) ago

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Wonderful service,have used this company before and will use them again.

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14 Hour(s) ago

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Excellent service as always

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20 Hour(s) ago

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Very happy with fast delivery and products received

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22 Hour(s) ago

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The updated service is far easier to use!

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24 Hour(s) ago

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I love this online store, brilliant brands and customer service.

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27 Hour(s) ago

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Arrived quickly and product was excellent :)

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30 Hour(s) ago

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Easy to order, arrived in a timely manner and I like the products I ordered.

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30 Hour(s) ago

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Terrible service. Had to call on numerous occasions with regards to my order. Had not received after 2 weeks and finally arrived 3 weeks later. Will not be using this company again

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Thank you for your valuable feedback.

We are sorry to hear that you are not entirely satisfied with our service on this occasion.

We have sent you an email to assist you further on this situation.

Kind regards, Vanessa

32 Hour(s) ago

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Good and efficient service

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32 Hour(s) ago

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Really liked the product and what was on offer

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34 Hour(s) ago

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Very quick delivery

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34 Hour(s) ago

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Good value and prompt service

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35 Hour(s) ago

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Fairly straight forward service

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35 Hour(s) ago

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Latest

Brilliant range of products. Always prompt and fast delivery. First class.

17-Jun-2018
Always delivered before the expected date.

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35 Hour(s) ago

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Great products

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45 Hour(s) ago

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Feelunique gives good value for money & good service.

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16-Jun

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Love the productsssssss xxx

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16-Jun

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Prompt delivery. Thank you

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16-Jun

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All items in stock with good choice. Delivery was quick and nothing damaged (although hermes did throw it over my back gate). Very pleased with my items too!.

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16-Jun

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Latest

Service was fast, do not have anything negative to say. Thank you!

16-Jun-2018
First time using it, so far it’s been great

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16-Jun

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Speedy service, good email communication

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16-Jun

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This was my first order from FeelUnique, prompted by a money off coupon from Blossom Hill Wine. Although I'd heard of them I assumed they were a brand of cosmetics, and didn't realise they are actually a conduit for a huge range of discounted cosmetics, hair and body products from every manufacturer you can think of, and then some. I found several really good quality items at heavily discounted prices, all of which were new to me. During the ordering process I was unable to apply my gift voucher, so engaged in a live chat with one of FeelUnique's representatives. She was friendly, helpful and proactive, taking time to ensure I got my money off offer, thus ensuring that I will be more than happy to purchase additional items. My order arrived quickly, and all the products are high quality, full-size and genuine brands. Very happy and looking forward to future orders.

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