Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 142810 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
5 Hour(s) ago

Rate our service

I love Feelunique fantastic to deal with goods arrive in good time would recommend
this company to everyone

No Comment
7 Hour(s) ago

Rate our service

I loved the products I ordered unfortunately the perfume sample that I ordered Armani Code wasn’t there just the wrapper which was a little disappointing

No Comment
10 Hour(s) ago

Rate our service

Website easy to use. Fast delivery and great range of products.

No Comment
11 Hour(s) ago

Rate our service

very helpful and quick delivery. will use again.

No Comment
12 Hour(s) ago

Rate our service

During the 1:1 chat service, I was given an effective answer to resolve the problem I had with the order. The lady I talked to was not the most polite person to be exact but did the job, hence I rated good, not excellent.

No Comment
14 Hour(s) ago

Rate our service

I regularly order from Feelunique and have never really had an issue until now. I ordered 3 items and paid for next day delivery, however when I received my package I had not received one of the items I had ordered. I emailed the “customer care” team asking for my missing item to be sent ASAP. I did. It receive a reply until 2 days later in which it was clear the person had not even read the message I sent as they sent a generic reply about about broken products asking me to send pictures. I then had to email again and explain that the item was not broken it was missing, I then did not receive a reply for a further 3 days stating that a replacement would be sent. It took another 3 days to actually receive the item that I had originally paid next day delivery on overall taking 9 days to actually receive the product that I required. Very disappointing customer service, a replacement should have been arranged and dispatched within a couple of days.

Read more
No Comment
15 Hour(s) ago

Rate our service

Very perfect product.

No Comment
17 Hour(s) ago

Rate our service

Excellent service quick delivery. Thank you.

No Comment
17 Hour(s) ago

Rate our service

Good service

No Comment
18 Hour(s) ago

Rate our service

Never had a problem with goods or delivery. Excellent

No Comment
18 Hour(s) ago

Rate our service

Very good

No Comment
19 Hour(s) ago

Rate our service

Always excellent service from Feelunique.

No Comment
19 Hour(s) ago

Rate our service

Great site plenty choice decent price

No Comment
19 Hour(s) ago

Rate our service

always quick delivery and products in perfect condition. Will continue to be my first stop when looking for cosmetics or beauty items.

No Comment
19 Hour(s) ago

Rate our service

Very fast delivery. I have received the items quicker than expected in a good packaging. Great range of the products and offers.

No Comment
19 Hour(s) ago

Rate our service

Feelunique replaced a faulty order quickly

No Comment
20 Hour(s) ago

Rate our service

Never had any issues

No Comment
20 Hour(s) ago

Rate our service

Great range of products. Helpful service. Products always arrive as described, sometimes with free samples!

No Comment
20 Hour(s) ago

Rate our service

Great service��

No Comment
20 Hour(s) ago

Rate our service

Really good products at a great price. Good packaging and communications.

No Comment
21 Hour(s) ago

Rate our service

Excellent products however I recently made 2 orders, the second of which was for an offer for an £80 spend on skincare for a free gift worth £130. Thinking this was a fantastic offer I placed an order. At the checkout I was pleased to find Feelunique had given me a £5 voucher for my first order being about £70, however when I added it on at the checkout I didn’t realise it had knocked the amount under the threshold for the free gift. At no point did it notify me, for the sake of £5 I wouldn’t have used it! If annoying me so much as the voucher was from Feelunique and I feel it shouldn’t have affected my free gift. I will definitely never shop at Feelunique again as I feel I’ve just been conned! Just over all ver upset and disappointed.

Read more
Hi,

Thank you for your valuable feedback.

In order to qualify the minimum spend is calculated after any Promotion Codes have been added.

Upon checking your order details we can see that a Promotion Code has been applied, taking your order value under the qualifying threshold.

Please see the email we have sent you to offer a solution.

Thanks, Demi

28 Hour(s) ago

Rate our service

Thank you.

No Comment
29 Hour(s) ago

Rate our service

Plenty of choice on this site.
Didn't receive an email to say the items had been dispatched. Had to log into my account to see what was happening. Then it arrived earlier than what it said.

No Comment
29 Hour(s) ago

Rate our service

Easy to shop. Quick delivery time and packaged well. Good choice of products.

No Comment
31 Hour(s) ago

Rate our service

I’d got a £15 voucher whilst buying currency so used this for my purchases. Delivery was prompt and products excellent.

No Comment
31 Hour(s) ago

Rate our service

Great selection of products, swift delivery and good communication throughout.

No Comment
33 Hour(s) ago

Rate our service

Quick delivery. Good updates on when it had arrived. Very pleased especially as it was a reasonable price in the sale and got a free diffuser. Will use again thanks.

No Comment
34 Hour(s) ago

Rate our service

Love this website! Love the products they sell! Delivery took as long as it said it would and was packaged perfectly!

No Comment
35 Hour(s) ago

Rate our service

Damaged product
Bad customer service

Read more
Hi,

Thank you for your valuable feedback.

We are sorry to hear your order arrived damaged and appreciate your disappointment.

Please see our email offering a solution.

Thanks, Demi

36 Hour(s) ago

Rate our service

Great fast service

No Comment
40 Hour(s) ago

Rate our service

Quick and efficient service

No Comment
40 Hour(s) ago

Rate our service

Love feelunique for the wide range of products they have and the discounts they provide x

No Comment
41 Hour(s) ago

Rate our service

Really good fast delivery well packaged

No Comment
42 Hour(s) ago

Rate our service

Fast delivery, great discount scheme

No Comment
43 Hour(s) ago

Rate our service

On time, well packaged. Will use again

No Comment
43 Hour(s) ago

Rate our service

Well packed and fast delivery

No Comment
44 Hour(s) ago

Rate our service

Usually I am very happy with my service from Feelunique. However this time after my order I was contacted to say one of my items was out of stock and so had been removed from my order. I went back to the website and the item waa not saying it waa out of stock onlins. I emailed to ask if it could be readded to my order but waa told this wouldn't be possible as my order was already being processed. I then asked how I would be able to get the deal again as I got some money off that product but waa told that wouldn't be possible and I would have to reorder at full price.

Read more
Hi,

Thank you for your valuable feedback.

We are sorry to hear that one of your items was out of stock at the time you placed your order.

Please see the email we have sent you offering you a solution.

Thanks, Demi

45 Hour(s) ago

Rate our service

Great service. Lots of excellent products and offers with good delivery service

No Comment
45 Hour(s) ago

Rate our service

Can't fault and would definitely recommend. Love the packaging.

No Comment
45 Hour(s) ago

Rate our service

Box was squashed

No Comment
45 Hour(s) ago

Rate our service

Fantastic customer service. I’m really impressed with the product I received, and also the two free samples they sent me.

No Comment
45 Hour(s) ago

Rate our service

Great service, super fast delivery

No Comment
46 Hour(s) ago

Rate our service

An efficient service with no delays.

No Comment
46 Hour(s) ago

Rate our service

Great online website for make up.

No Comment
18-Jun

Rate our service

Fast delivery and a quality product at a good price

No Comment
18-Jun

Rate our service

Disappointing recent experience. Had a very bad reaction to the eye liner I bought. It puffed up my eye and split the side of my eye. I contacted feel unique and they requested a photo which I sent. They then came back later asking for a clearer one. Not quite sure but felt they didn’t take it seriously. Also by the time they asked for the second photo it had cleared up. No offer of return or refund so I just binned it.

Read more
Hi,

Thank you for your valuable feedback.

We are sorry to hear you had a reaction to one of the products you received on this occasion.

Unfortunately we did not receive any further response in regards to this.

Please see the email we have sent you offering a solution.

Thanks, Demi

18-Jun

Rate our service

Really good prices & prompt delivery.

No Comment
18-Jun

Rate our service

Excellent service. Quick delivery and competitive price.

No Comment
18-Jun

Rate our service

Delivered on time

No Comment
18-Jun

Rate our service

Happy with online ordering and the products and promotions.

No Comment
18-Jun

Rate our service

Good products easy ordering and quick delivery

No Comment
18-Jun

Rate our service

Arrived asap product as described

No Comment
18-Jun

Rate our service

a great reduction and speedy delivery nothing to fault

No Comment
18-Jun

Rate our service

Quick delivery, well packaged and products as described. Would recommend.

No Comment
18-Jun

Rate our service

Order was placed 21st May, received confirmation email and then nothing else. Had to contact 10 days later to ask where delivery was, they claim it has been lost in the postal system but if that were the case I would have received a dispatch email.
When I contacted them about it I had to fill in a form that said my order number and whether or not I had received it, and then whether or not I contact their delivery partner (I don't know who their delivery partner is). I don't see how the form helps in any way.
They then asked me to confirm my address, but really they should have traced the details from the previous missing order and sent it out to all the same details. I have already been charged.

Read more
Hi,

Thank you for your valuable feedback.

We are sorry to hear that you did not receive your original order and appreciate your disappointment.

Our Declaration of Non Delivery form requires completion for us to forward this onto our delivery partner; we also require address confirmation to ensure this is not the reason for the parcel not being received.

Please see the email we sent you.

Thanks, Demi

18-Jun

Rate our service

Efficient and fast delivery, would highly recommend

No Comment
18-Jun

Rate our service

Fair

No Comment
18-Jun

Rate our service

Swift postage and item as expected

No Comment
18-Jun

Rate our service

Easy to order and arrived very quick in a well packaged box

No Comment
18-Jun

Rate our service

Good service. Would use again & recommend to others

No Comment
18-Jun

Rate our service

Delivery was fast however the item received was damaged. Customer services on the phone were unhelpful however once I got it sorted they were able to give me a partial refund. Overall the process was a bit more complicated than I expected but the outcome was good.

No Comment
18-Jun

Rate our service

Easy process and fast shipping

No Comment
18-Jun

Rate our service

Delivery, service and product was very good !

No Comment
18-Jun

Rate our service

Love the option to buy samples as I always prefer to try before I buy.

No Comment
18-Jun

Rate our service

Always a positive experience.

No Comment
18-Jun

Rate our service

Great value, speedy delivery
Great choice

No Comment
18-Jun

Rate our service

Wonderful service and promt delivery- which is all I want. Thank you

No Comment
18-Jun

Rate our service

This aftershave is so difficult to find, not only that the price is great. Fast delivery! I shall be ordering again.

No Comment
18-Jun

Rate our service

Quick and easy to order. Items arrived on time and as described.

No Comment
18-Jun

Rate our service

Excellent value, good offers.

No Comment
18-Jun

Rate our service

Pleased with product which arrived earlier than expected. Excellent service. Would have bought a different colour but sold out!

No Comment
18-Jun

Rate our service

Excellent service!

No Comment
18-Jun

Rate our service

Wouldn't have used Feelunique if I hadn't received a voucher, however, the voice was good and service lived upto the promise.

No Comment
18-Jun

Rate our service

Great, thank you!

No Comment
18-Jun

Rate our service

I have never had a poor shopping experience with Feelunique.
Their Customer Service is excellent.

No Comment
18-Jun

Rate our service

Wonderful service,have used this company before and will use them again.

No Comment
18-Jun

Rate our service

Excellent service as always

No Comment
17-Jun

Rate our service

Very happy with fast delivery and products received

No Comment
17-Jun

Rate our service

The updated service is far easier to use!

No Comment
17-Jun

Rate our service

I love this online store, brilliant brands and customer service.

No Comment
17-Jun

Rate our service

Arrived quickly and product was excellent :)

No Comment
17-Jun

Rate our service

Easy to order, arrived in a timely manner and I like the products I ordered.

No Comment
17-Jun

Rate our service

Terrible service. Had to call on numerous occasions with regards to my order. Had not received after 2 weeks and finally arrived 3 weeks later. Will not be using this company again

Read more


Thank you for your valuable feedback.

We are sorry to hear that you are not entirely satisfied with our service on this occasion.

We have sent you an email to assist you further on this situation.

Kind regards, Vanessa

17-Jun

Rate our service

Good and efficient service

No Comment
17-Jun

Rate our service

Really liked the product and what was on offer

No Comment
17-Jun

Rate our service

Very quick delivery

No Comment
17-Jun

Rate our service

Good value and prompt service

No Comment
17-Jun

Rate our service

Fairly straight forward service

No Comment
17-Jun

Rate our service

Latest

Brilliant range of products. Always prompt and fast delivery. First class.

17-Jun-2018
Always delivered before the expected date.

Read more
No Comment
17-Jun

Rate our service

Great products

No Comment
16-Jun

Rate our service

Feelunique gives good value for money & good service.

No Comment
16-Jun

Rate our service

Love the productsssssss xxx

No Comment
16-Jun

Rate our service

Prompt delivery. Thank you

No Comment
16-Jun

Rate our service

All items in stock with good choice. Delivery was quick and nothing damaged (although hermes did throw it over my back gate). Very pleased with my items too!.

No Comment
16-Jun

Rate our service

Latest

Service was fast, do not have anything negative to say. Thank you!

16-Jun-2018
First time using it, so far it’s been great

Read more
No Comment
16-Jun

Rate our service

Speedy service, good email communication

No Comment
16-Jun

Rate our service

This was my first order from FeelUnique, prompted by a money off coupon from Blossom Hill Wine. Although I'd heard of them I assumed they were a brand of cosmetics, and didn't realise they are actually a conduit for a huge range of discounted cosmetics, hair and body products from every manufacturer you can think of, and then some. I found several really good quality items at heavily discounted prices, all of which were new to me. During the ordering process I was unable to apply my gift voucher, so engaged in a live chat with one of FeelUnique's representatives. She was friendly, helpful and proactive, taking time to ensure I got my money off offer, thus ensuring that I will be more than happy to purchase additional items. My order arrived quickly, and all the products are high quality, full-size and genuine brands. Very happy and looking forward to future orders.

Read more
No Comment
16-Jun

Rate our service

Great company to order makeup and everything else.

No Comment
16-Jun

Rate our service

Latest

Delayed response dealing with my damaged order, ticket closed without resolution. Administration more important than customer service.

17-Jun-2018
The email was never received, no follow up and then case closed without contacting me. Since posting this I have now received a refund, thank you.

Read more
Hi,

Thank you for your valuable feedback.

We are sorry to hear you have not received a response from our Customer Care team.

After checking our system I can confirm that a response was provided however we did not receive any further contact from yourself.

We value your custom and would like to resolve this for you as soon as possible.

Please see the email we have sent you offering a solution.

Thanks, Demi

16-Jun

Rate our service

Fast service and good range of products disappointed when codes don t work though.

No Comment