Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 145541 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
34 Minute(s) ago

Rate our service

Excellent range of products with good prices. Delivery is a tad slow with it taking 5 days from leaving warehouse to reach me! If your in a hurry probably not for you

No Comment
40 Minute(s) ago

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Excellent customer service as always.products received promptly and top quality. Highly recommend

No Comment
1 Hour(s) ago

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Excellent service!!…and absolutely LOVE trying my samples…which I do road test objectively and I’m almost guaranteed to order at least TWO of the products I’ve received…works extremely well with premium products that are a bit of an outlay, and getting to try them FIRST can actually sway a long term user (like me) of the same product into buying something new!!……keep up the good work!!!��

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No Comment
2 Hour(s) ago

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Good as ordered, very well packed and delivered promptly

No Comment
3 Hour(s) ago

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Nothing to add

No Comment
6 Hour(s) ago

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Site was easy to navigate, I found what I wanted quickly and I was at the checkout in no time.

No Comment
8 Hour(s) ago

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Latest

Very good service and prices

23-Sep-2018
Great service

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No Comment
8 Hour(s) ago

Rate our service

Latest

Delivery was quick, however an item was missing, emailed customer service, where they were quite helpful but took too long to find the cause and too long to correct the issue, which meant I lost time with returning the item.

23-Sep-2018
Delivery was quick, however an item was missing (free gift with purchase), emailed customer service, where they were quite helpful but took too long to find the cause and too long to correct the issue, which meant I lost time with returning the item, in the end I gave up and just kept the item anyways. (Although I ordered the item for the free gift) - so was slightly disappointed.

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Thanks for your valuable feedback.
We are sorry to hear you were disappointed by the service you received from our Customer Care Team on this occasion.
We can see that this issue has since been resolved but we apologise for our delay in coming to a resolution.
Please see the email we sent you regarding your review.

Thanks, Faryaal
9 Hour(s) ago

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Fast delivery and great packaging for items brought

No Comment
10 Hour(s) ago

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Prompt delivery and excellent quality.

No Comment
10 Hour(s) ago

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I always go to feel unique when I want good quality products for brilliant prices. Always has a great deal on that I love looking out for.

No Comment
10 Hour(s) ago

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Easy to order and speedy delivery would thoroughly recommend and will be using feelunique again for any beauty buys

No Comment
10 Hour(s) ago

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My order still hasn’t arrived which I ordered maybe a month ago and feelunique said they shall get a hold of the delivery partner but I still have no reply please may you get a hold of me as soon as possible as this order is for Christmas thank you

No Comment
11 Hour(s) ago

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Timely delivery. Free gift included a lot of great items.

No Comment
11 Hour(s) ago

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Absolute fantastic price and service

No Comment
11 Hour(s) ago

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Excellent product very happy with the service

No Comment
11 Hour(s) ago

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Quick delivery and happy with my products.

No Comment
11 Hour(s) ago

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fast and efficient

No Comment
11 Hour(s) ago

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I like that i can get student discount. I would order more often if the free delivery option could allow me to rearrange it or organise redelivery. I always miss it and end up having to go to post office to pick it up and their opening hours are inconvenient!

No Comment
11 Hour(s) ago

Rate our service

Easy to use website & quick delivery

No Comment
12 Hour(s) ago

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It was disappointed that my basket was telling me I qualify for the free gift for all
Orders over £100 but once the transaction went through it disappeared (as some discount was applied) I would have spent another few pound to ensure i qualified for the gift if u had know that.
Also - there was no option to cancel and order immediately after processing, again I would ache cancelled and re-ordering spending more money

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Hi,
Sorry to hear you are disappointed by your recent shopping experience.
We see that a Promotion Code was applied, taking your order value under the qualifying threshold.
We offer our customers a self service option to cancel orders after they have been placed.
Please see our email offering a solution.

Thanks, Faryaal
12 Hour(s) ago

Rate our service

Quick delivery brilliant products

No Comment
13 Hour(s) ago

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Feel unique always deliver in good time and goods are well packed.

No Comment
13 Hour(s) ago

Rate our service

speedy delivery

No Comment
13 Hour(s) ago

Rate our service

Latest

They have sold me a product which they are, so far, unable to source.

23-Sep-2018
Unlike Lookfantastic, Feelunique supplied the goods I ordered auickly and efficiently.

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We appreciate you taking the time to leave this review.
Unfortunately we have been unable to find any emails relating to your order. We value your custom and would like to resolve your enquiry as quickly as possible.
We’ve emailed you to resolve the issue.

Thanks, Faryaal
13 Hour(s) ago

Rate our service

Really great, fast and efficient service

No Comment
14 Hour(s) ago

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Great products & speedy service

No Comment
14 Hour(s) ago

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Impressed with them

No Comment
14 Hour(s) ago

Rate our service

Latest

Excellent service!

23-Sep-2018
I will be using Unique again in the future

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No Comment
15 Hour(s) ago

Rate our service

Great brush does what it says

No Comment
23 Hour(s) ago

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Very good service.Quik delivery. I always buy my hair products from feel unique and I am happy with the products and its service .

No Comment
24 Hour(s) ago

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Super fast delivery. Thank you

No Comment
25 Hour(s) ago

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Super service as always

No Comment
27 Hour(s) ago

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Good

No Comment
27 Hour(s) ago

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Items received quickly, thank you.

No Comment
28 Hour(s) ago

Rate our service

Goods not received

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Thanks for taking the time to contact us.
Sorry to hear that you have not received your order.
We’ve sent you an email to offer a solution.

Thanks, Faryaal
28 Hour(s) ago

Rate our service

Always reliable delivery, good quality products

No Comment
28 Hour(s) ago

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I like to order from Feelunique, the price is always very competitive and products good quality.

No Comment
31 Hour(s) ago

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Slow delivery but product was fine!

No Comment
32 Hour(s) ago

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On time delivery. Very generous on freebies.

No Comment
32 Hour(s) ago

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Latest

Great service. Would definitely be using them again!
Thank you

22-Sep-2018
Great

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No Comment
33 Hour(s) ago

Rate our service

I ordered the single item and it was delivered promptly, securely packed. I appreciated the service as it arrived just before my holiday which I had intended to take with me.

No Comment
34 Hour(s) ago

Rate our service

Latest

Brilliant little compact full of vibrant colours. A necessity x

22-Sep-2018
Fast delivery no issues

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No Comment
35 Hour(s) ago

Rate our service

Prompt delivery.

No Comment
37 Hour(s) ago

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Really good site. I always find what I need.

No Comment
37 Hour(s) ago

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The pick and mix is a great idea. I wish you did a one off 20 samples for £10 or whatever price would be fair. Because I am 37 and feel I need to change my skin care.... And would like to try everything to know what I prefer

No Comment
37 Hour(s) ago

Rate our service

The company is great, it stocks a variety of products I use which saves me using multiple websites. There are a wide range of offers on each time you shop, including the premium loyalty service where each time you spend you accumulate vouchers. In addition to this you can to take 10% off of your favourite brand. The website is so easy to use and delivery is super quick, even if it’s set up as standard.

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No Comment
38 Hour(s) ago

Rate our service

Feel Unique is my preferred online supplier for skincare and haircare (and also perfume) with good range of products and price (plus nice little rewards too)

No Comment
38 Hour(s) ago

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Great web site .quick delivery and great free gifts .will be using you again .

No Comment
38 Hour(s) ago

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Fast service, easy to use website and the items arrived well packaged. Very pleased.

No Comment
39 Hour(s) ago

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I am happy with the delivery service for its timeliness and the packages arrive in very good condition. Keep up the good work Feefo & thank you. ����

No Comment
39 Hour(s) ago

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Very quick & efficient

No Comment
47 Hour(s) ago

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Great rand of products

No Comment
21-Sep

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Good value, very reliable, excellent service and delivery

No Comment
21-Sep

Rate our service

They are always very quick to dispatch my order. It is always very well packaged and delivered promptly. I have ordered products from this company before and have always been very happy. W ill continue to purchase in the future too.

No Comment
21-Sep

Rate our service

Well-packaged item.

No Comment
21-Sep

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Excellent product, excellent description as very pleased with the product. Excellent delivery very fast and in good packaging. My second order as I got one for my dad and now myself. Recommend to my sister and she has got one to . Highly recommend this product and company.

No Comment
21-Sep

Rate our service

I wouldn't order from feel unique again as the delivery was almost 11 days!! Other competitors delivery is much faster and better discounts.

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Hi,

Thank you for your valuable feedback.

We are sorry to hear you were disappointed by the delivery service you received on this occasion.

We despatch thousands of orders every day which arrive to our customers without issue, however we appreciate this has not been the case with your order.

We value your feedback regarding your delivery and have passed this on to our logistics team.

Please see the email we have sent you offering a solution.

Thanks, Demi

21-Sep

Rate our service

Fast despatch, great offers, happy with their service.

No Comment
21-Sep

Rate our service

Good service excellent priced products

No Comment
21-Sep

Rate our service

great products, good prices, excellent service.

No Comment
21-Sep

Rate our service

Excellent range of products and fast delivery

No Comment
21-Sep

Rate our service

Fabulous service

No Comment
21-Sep

Rate our service

Very happy with my order & the answer to my online query.

No Comment
21-Sep

Rate our service

Very good communication
Quicker delivery would have been better

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Hi.

Thank you for your feedback, we greatly appreciate any feedback that we receive.

Please see the email that we have sent you with further information.

Thanks,
Steph
21-Sep

Rate our service

Quick delivery and always have great offers

No Comment
21-Sep

Rate our service

Very easy to use website & quick well packaged delivery

No Comment
21-Sep

Rate our service

Excellent service. Good delivery. Will 100% use again. Thank you!

No Comment
21-Sep

Rate our service

In general a pretty good service, only 1 lost parcel so far :)

No Comment
21-Sep

Rate our service

Quick and easy delivery

No Comment
21-Sep

Rate our service

Latest

Still have not recieved any goods. I got given a refund and received any email stating they were sendinh out replacement products. I will not be ordering again as unrealiable.

21-Sep-2018
Unrealiable

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Hi,

Thank you for your valuable feedback.

Sorry to hear that you have not received your order.

Please see our email offering a solution.

Thanks,
Steph
21-Sep

Rate our service

Fast delivery and competitive prices. They stock so many popular brands. I will definitely shop here again.

No Comment
20-Sep

Rate our service

Good quality products, ease of ordering & prompt delivery

No Comment
20-Sep

Rate our service

Excellent service would definitely recommend.

No Comment
20-Sep

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Excellent service

No Comment
20-Sep

Rate our service

Latest

Still not received parcel

20-Sep-2018
Terrible and would not recommend

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Hi,

Thank you for your valuable feedback.

We are sorry to hear that you have not received your parcel - please see our email for a solution.

Thanks, Chloe

20-Sep

Rate our service

Great on time delivery site easy to use

No Comment
20-Sep

Rate our service

Love what I ordered and didn’t have to wait long on it.

No Comment
20-Sep

Rate our service

Fast service from order to delivery. Will use again.

No Comment
20-Sep

Rate our service

Delivery time was terrible - they said 3-5 business days but it took over a week to come. Products are good but service was bad.

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Hi,

Thank you for your valuable feedback.

We are sorry to hear that your parcel was delivered late on this occasion.

The standard free delivery you chose at check out estimates delivery within 3-5 working days from the date of despatch.

If you require faster delivery, I would strongly recommend selecting one of the faster, tracked delivery options available to you at check out.

Apologies for any inconvenience caused to you.

Thanks, Chloe

20-Sep

Rate our service

Excellent was delivered in a couple ov days

No Comment
20-Sep

Rate our service

Latest

Too much packaging for s small item. Wasn’t in when package arrived so had to drive to post office next day to pick it up. But good service.

20-Sep-2018
Good sites

20-Sep-2018
Great site

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Hi,

Thank you for your valuable feedback.

We are conscious about our impact on the environment and have taken careful consideration when selecting our Feelunique packaging material.

Please see the following link for further info:

https://www.feelunique.com/help/article.php?id=207521159-Packaging

Thanks, Chloe

20-Sep

Rate our service

I had an amazing experience with feelunique. They provide a great service.

No Comment
20-Sep

Rate our service

Easy to order on line, quick delivery, well packed.

No Comment
20-Sep

Rate our service

Delivered very fast & when they said. Would have liked a few more free samples though with my order of perfumes & skin care products. When I go to Debenhams etc often get a lot of free samples not just 2 . This helps for future purchases.

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Hi,

Thank you for your valuable feedback.

We offer THREE easy ways for you to try new products and discover which are perfect for you.

Please see the following link for more info:

https://www.feelunique.com/c/beauty-fragrance-samples-3-ways-to-try

Thanks, Chloe

20-Sep

Rate our service

Quick delivery and good value for money. I am very pleased!

No Comment
20-Sep

Rate our service

Many thanks

No Comment
20-Sep

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Arrived on time. Packaged well

No Comment
20-Sep

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Excellent service
Quality products

No Comment
20-Sep

Rate our service

Excellent customer service. Fast delivery. Great value.

No Comment
20-Sep

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Excellent delivery. Ordered on saturday and received order on monday, not even on next day delivery service.

No Comment
20-Sep

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Really good service! So impressed how they responded to my query. Quick and efficient.

No Comment
20-Sep

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Really pleased with thevease of using the site and the speedy delivery of products.

No Comment
20-Sep

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Low foaming but good consistency

No Comment
20-Sep

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Fast delivery and good prices.

No Comment
20-Sep

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Great website, large selection of products & fast delivery service!

No Comment
20-Sep

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First time I have ordered from feelunique, very pleased with product and service. Delivery arrived when they said it would. Would definitely use again.

No Comment
20-Sep

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Quick and eaay

No Comment
20-Sep

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Great service, great variety and good delivery.

No Comment
20-Sep

Rate our service

Quick delivery and brilliant products

No Comment