Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 129724 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique International Limited (trading as Feelunique) is a company registered in the United Kingdom under registration number 7883226 and our registered address is 20-22 Bedford Row, London, United Kingdom,WC1R 4JS. Our main distribution centre is situated in the UK enabling us to offer a wide range of delivery options to suit the needs of our customers globally. Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. Launched in 2005, Feelunique was founded to meet the increasing requirements of beauty customers to research, review, compare and buy the leading beauty and health products. After more than 10 years of trading, the company's success is unrivalled within the beauty industry. In addition to the fantastic range of over 25,000 products and 400+ brands online there are 2 hair and beauty salons, 3 beauty stores and a Spa in the Channel Islands plus 4 store/salons near Paris.

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
25-Oct-2014

Ole Henriksen lemon strip flash peel 50ml

  • Customer also reviewed:
  • Ole Henriksen sheer transformation™ creme 50g
  • Ole Henriksen 3 little wonders™ mini kit

I chose this product due to a free gift offer. I spent £20+ over the required a out and ticked the free gift. Only after I had paid did I realise I had been charged for the free gift. I emailed FeelUnique straight away and received a reply 3 days later. They said:
"Due to the popularity of this offer we ran out of stock at the time you ordered and unfortunately we do not have a replacement gift from this brand to send you."

Well, they still had the gift but chose to charge me. They must have a certain amount they are willing to give away free. They offered me a £5 gift voucher as goodwill. Not a refund, but a tool for me to spend more money with them. This is not my first order and I would expect better as a repeat customer.

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Thank you for your feedback regarding the free gift not assigning to your basket order.

Our free gifts are always on a "while stocks last" basis, and can often be extremely popular. I am sure this is the reason for the free gift not assigning to your basket order.

I will contact you to see if we can help you any further with your query.

Kind regards
25-Mar-2014

Ole Henriksen lemon strip flash peel 50ml

Delivered quickly so no complaints

No Comment
20-Dec-2013

Ole Henriksen lemon strip flash peel 50ml

  • Customer also reviewed:
  • Ole Henriksen grease relief™ tonic 207ml
  • Ole Henriksen aloe vera deep cleanser™ 207ml
  • etc.

just love shopping here, great brands and fantastic prices and very quick delivery service.

No Comment
31-Aug-2013

Ole Henriksen lemon strip flash peel 50ml

  • Customer also reviewed:
  • Ole Henriksen walnut complexion scrub™ 50g
  • Gatineau feelunique.com Exclusive Super-Size Radiant Skin Collection
  • etc.

excellent service

No Comment