Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 129776 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique International Limited (trading as Feelunique) is a company registered in the United Kingdom under registration number 7883226 and our registered address is 20-22 Bedford Row, London, United Kingdom,WC1R 4JS. Our main distribution centre is situated in the UK enabling us to offer a wide range of delivery options to suit the needs of our customers globally. Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. Launched in 2005, Feelunique was founded to meet the increasing requirements of beauty customers to research, review, compare and buy the leading beauty and health products. After more than 10 years of trading, the company's success is unrivalled within the beauty industry. In addition to the fantastic range of over 25,000 products and 400+ brands online there are 2 hair and beauty salons, 3 beauty stores and a Spa in the Channel Islands plus 4 store/salons near Paris.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
19-Feb-2015

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Volumifique Mousse 150ml

Good service and relatively quick dispatch

No Comment
31-Jan-2015

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Goldwell Inner Effect Regulate Hair Active Spray 125ml
  • Kérastase Specifique Bain Stimuliste GL Energising Shampoo for Thinning Hair 250ml

Fast and easy to order:) received my goodies in few days.

No Comment
22-Jan-2015

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Moroccanoil Treatment 25ml
  • Kérastase Resistance Ciment Thermique Resurfacing Reinforcing Milk 150ml

Very quick delivery. Packaging was good quality. Will definitely use feel unique again I saved £5.00 on my order compared to other sites.

Read more
No Comment
02-Jan-2015

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Masque Force Architecte 200ml
  • Kérastase Resistance Bain Force Architecte Reconstructing Shampoo Level 3+4 250ml

easy to use web site, goods arrived on time and well packaged

No Comment
11-Dec-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Masque Force Architecte 200ml
  • Kérastase Resistance Volumifique Expansion Spray 125ml

I've not received my order from mid November, though the payment has been taken from my account. I've contacted customer services three times, to no avail, responses I've received are meaningless! Extremely unhappy with this company, bad customer service.

Read more
Thank you for your valuable feedback. As you can imagine we send thousands of parcels every day and generally our customers’ orders are delivered with no problems at all by Royal Mail within the estimated 3-7 days. However we appreciate that this did not happen in the case of your order. We value your custom and would like to resolve your complaint as quickly as possible, therefore we are also always contactable via our free telephone line, callback and chat services during working hours and we will always be more than happy to assist you. Please see my email offering a solution to your query.

25-Nov-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kenzo Madly Kenzo Eau De Parfum Spray 50ml
  • Redken Cerafill Retaliate Conditioner 245ml
  • etc.

Really excellent service thank you

No Comment
21-Nov-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Masque Force Architecte 200ml
  • Kérastase Resistance Ciment Thermique Resurfacing Reinforcing Milk 150ml
  • etc.

There was something of a delay in my order being sent so I had to e-mail for info, but once I'd done so, they were very helpful (though they really should have contacted me before I had to ask!).

Read more
No Comment
18-Nov-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Masque Force Architecte 200ml
  • Kérastase Resistance Ciment Thermique Heat-Activated Reconstructor Milk Level 1-4 125ml
  • etc.

Feel Unique were late on my order, sent me a discount code to use in my next order which I cannot use. Nor can I use the other discount vouchers which was sent with my order. I have complained and heard nothing.

Read more
Thank you for taking the time to leave feedback. We are sad to hear that you missed out on the discount. i have sent you an email.

24-Oct-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • theBalm Mary Lou Manizer Luminizer 8.5g
  • Kérastase Resistance Bain Force Architecte Reconstructing Shampoo Level 3+4 250ml
  • etc.

The delivery time was prompt; and all the products were as advertised. I feel that the packaging is a bit heavy - environmentally unfriendly (too much paper, cardboard, plastic and tissue). But hopefully this is something that will be addressed in time.

Read more
No Comment
17-Oct-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

Excellent packaging and prices.

No Comment
17-Oct-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Bain Force Architecte Reconstructing Shampoo Level 3+4 250ml

Fast service and not bad price.

No Comment
12-Oct-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Redken All Soft Conditioner 250ml
  • Redken All Soft Shampoo 300ml

Great customer card and delivery & packaging. However, I had a few glitches trying to order this as the website kept redirecting to an unknown page when I was trying to pay so it took me a few days to order this when I thought I already had!

Read more
No Comment
12-Oct-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Ciment Thermique Heat-Activated Reconstructor Milk Level 1-4 125ml
  • Kérastase Resistance Bain Force Architecte Reconstructing Shampoo Level 3+4 250ml
  • etc.

Excellent service. Cheaper genuine products and quick delivery. Defiantly recommend them.

Read more
No Comment
02-Sep-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME Versatile Beautifying Oil 125ml
  • Kérastase Nutritive Masquintense Cheveux Epais Treatment for Dry Hair - Thick Hair 200ml
  • etc.

Absolutely love feelunique.com. Excellent products, excellent delivery time and great prices!

No Comment
25-Aug-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

Service as always

No Comment
29-Jul-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Masque Force Architecte 200ml

Great prices

No Comment
12-Jul-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

Fast delivery, excellent service. Thanks

No Comment
10-Jul-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Nutritive Aqua-Oleum Nourishing Treatment 4 x 12ml
  • Kérastase Resistance Bain de Force Reinforcing Shampoo Level 1+2 250ml

Great service, quickly delivered and great packing presentation.

No Comment
22-Mar-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Philip Kingsley Elasticizer - 40th Anniversary Limited Edition 250ml
  • Kérastase Resistance Bain Force Architecte Reconstructing Shampoo Level 3+4 250ml

Very good, could have quicker service

No Comment
08-Mar-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Biotherm Aquasource Deep Serum 50ml
  • Biotherm Aquasource Deep Hydration & Comfort Gift Set
  • etc.

Great! Always on time and great email updates about delivery.

No Comment
07-Mar-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME with Imperial Tea for Colour-treated Hair 125ml

Good prices with quick delivery.

No Comment
16-Feb-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • ghd air™

Not impressed by the fact that I now am stuck with ghd air dryer! Usually always impressed with service on here but not this time and out of pocket by £89!!

Read more
Thank you for your feedback. This is a most unusual case as the brand is a very popular seller. However we value your comments and will pass these on to the buying team and contact GHD regarding your feedback. Unfortunately items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper -resistant seals, packaging and any cellophane intact and unopened but please see the email to offering a solution and this information is unfortunately also stated in our returns policy on the website but please see the email we have sent you offering a solution.

Best regards,
Customer Services
14-Jan-2014

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Bain de Force Reinforcing Shampoo Limited Edition 500ml
  • Biotherm Aquasource Deep Serum 50ml

Very prompt delivery although order made over xmas period, really like email updates re dispatch.

No Comment
08-Oct-2013

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Philip Kingsley Minimizer 100ml
  • Joico Moisture Recovery Treatment Balm 250ml
  • etc.

Best online company which I order from frequently. Excellent service and fast and reliable delivery with genuine products offered at unbeatable prices. I need not shop nowhere else for all my beauty essentials

Read more
No Comment
09-Sep-2013

Kérastase Resistance Fibre Architecte Level 3+4 30ml

  • Customer also reviewed:
  • Kérastase Resistance Bain Force Architecte Reconstructing Shampoo Level 3+4 250ml

Good range of products, great prices always delivered promotly

No Comment