Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 127869 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique International Limited (trading as Feelunique) is a company registered in the United Kingdom under registration number 7883226 and our registered address is 20-22 Bedford Row, London, United Kingdom,WC1R 4JS. Our main distribution centre is situated in the UK enabling us to offer a wide range of delivery options to suit the needs of our customers globally. Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. Launched in 2005, Feelunique was founded to meet the increasing requirements of beauty customers to research, review, compare and buy the leading beauty and health products. After more than 10 years of trading, the company's success is unrivalled within the beauty industry. In addition to the fantastic range of over 25,000 products and 400+ brands online there are 2 hair and beauty salons, 3 beauty stores and a Spa in the Channel Islands plus 4 store/salons near Paris.

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
11-Jan-2014

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
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  • etc.

delivery company didn't ring doorbell - just tossed package over fence, i watched them do so from the window

No Comment
30-Dec-2013

PhytoSpecific Deep Restructuring Shampoo 150ml

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  • PhytoSpecific 100% Beauty Phytorelaxer Kit Index 1 Delicate, Fine Hair

Delivery time excellent

No Comment
04-Nov-2013

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
  • PhytoSpecific Moisturizing Styling Cream 125ml

I enjoy shopping on Feelunique website but wish there were more rewards for loyal customers.
Loyal customers only got 10% on a favourite brand but there are so many "favourite" brands

No Comment
24-Oct-2013

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
  • PhytoSpecific Deep Restructuring Balm 200ml

Excellent service as per usual.

No Comment
18-Oct-2013

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
  • bareMinerals SPF15 Original Foundation 8g Golden Fair
  • PhytoSpecific Deep Restructuring Balm 200ml

Always rated feelunique highly (have used them for several years) and referred friends and family to it but after a cock up with an order I don't feel they value their customers and won't be using them again. The customer service team were quick to respond but really should use incentives ie make a discount on the original order, or a vouchure for £10 when something goes wrong and a customer is inconvienced. The beauty product market is vast and while the prices at feelunique are commetitive there are plenty other ways to buy high end products at low prices. Online shopping should be convient and my recent order was anything but that. I'm really disappointed.

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I am sorry that you feel that the customer service team did not respond to your issue as productively as it should have.I will look at your query Jenny and will email you as we certainly do not want our customers to be disappointed with our service.

Kind regards
22-Sep-2013

PhytoSpecific Deep Restructuring Shampoo 150ml

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Great fast and efficient service

No Comment
06-May-2013

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
  • PhytoSpecific Deep Restructuring Balm 200ml
  • PhytoSpecific Deep Restructuring Balm 30ml - Free Gift

Packaged and delivered in good time. No issues whatsoever.

No Comment
30-Nov-2012

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
  • PhytoSpecific Deep Restructuring Balm 200ml
  • PhytoSpecific Deep Restructuring Shampoo 30ml - Free Gift

The service was good, I would order from Feel unique again.

No Comment
28-Nov-2012

PhytoSpecific Deep Restructuring Shampoo 150ml

  • Customer also reviewed:
  • PhytoSpecific Deep Restructuring Balm 200ml
  • PhytoSpecific Deep Restructuring Shampoo 30ml - Free Gift

I shop around online to get a good deal and what I ordered is not readily available so was very pleased to find it on this site. Delivery was quick and packaging was sensible ie. the right size for the product and not lots of wasteful filling. Also very handy to be able to pay through PayPal.

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No Comment