Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 145026 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 20,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, a Spa in the Channel Islands, plus 4 store/salons near Paris. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.

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Ratings guide


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DateServiceRatingCustomer ReviewReply from www.feelunique.com

Merlin Professional Level 8 Transform Daily Finishing Tool 450ml

  • Customer also reviewed:
  • Leonor Greyl Bain Volumateur aux Algues Volumising Shampoo with Detangling Properties 200ml

The delivery service lets then down. With other companies, when you have a reasonably high spend, goods are despatched using a service where you can track your delivery (DPD is the best) which normally arrives within two days. Waiting 3-5 days for a delivery is poor service - customers should not have to pay to upgrade to get efficient delivery on a big spend. Feelunique use Hermes - their site is incredibly uninformative - four days after my order and the current entry is dated yesterday: "Hub Trailer via Sorter" - whatever that means!

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Thank you for your feedback. As we despatch from the Channel Islands, our Free delivery is estimated at 3-7 days, I have tracked the order and can see that your order was despatched on the 14th of March and your order was delivered on the 17th of March, 3 days later. For a faster delivery option, you can select priority delivery charged at £2.50 or next day delivery which is charged at £6.50. I can confirm, that we do offer a free upgrade on the delivery method on high value orders but unfortunately your order didn't reach that threshold. As we value your comments very much, I will pass these on to Operations Manager to follow up and please see the email I have sent you regarding your feedback.

Best regards,
Customer Services

Merlin Professional Level 8 Transform Daily Finishing Tool 450ml

  • Customer also reviewed:
  • Merlin Professional Level 3 Power Plus Hair & Scalp Weekly Combination Treatment Masque 225ml
  • Merlin Professional Level 4 Pistachio & Almond Daily Leave-In Spritz Body Support Power Treatment 225ml
  • etc.

Great site and easy to use. Superb prices and stock difficult to find product

No Comment

Merlin Professional Level 8 Transform Daily Finishing Tool 450ml

  • Customer also reviewed:
  • Elizabeth Arden Lash Optimizer - Primer and Conditioner 6.5ml
  • L'Oréal Paris Dermo-Expertise Revitalift Repair 10 Multi-Active Daily Moisturiser SPF20 50ml

Feelunique has never let me down. The products are always exceptionally well packaged and delivery times are excellent.

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No Comment