Launched in October 2005, Feelunique is one of Europe's fastest growing online beauty retailers bringing you outstanding value beauty, grooming and health products straight to your door for free!
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Service is usually excellent from Feelunique (in fact I have specifically phoned to thank them for their excellent service in the past) but on this order it was appalling! Order placed on 2nd not even despatched until 15th! Had to chase for order update. No apology or concession offered despite being a regular customer kept waiting way too long because fulfilment department over-stretched but to rub salt in the wound they still continued to blatantly market special offers to solicit even more business whilst clearly not coping with what they had. A token gesture of apology at least, with a voucher of some kind would have been consistent with previous good service. Very disappointed at the apparent disregard of loyal customers. Feel a bit dumped! Hope this feedback is useful and that the company takes note and returns to previous high standards and gears up properly for busy times.
As always extremely good service.
Item was overpackaged - huge box for small item. Otherwise delivery was really quick and it was an excellent service