Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 127117 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Launched in October 2005, Feelunique is one of Europe's fastest growing online beauty retailers bringing you outstanding value beauty, grooming and health products straight to your door for free!

  • Website

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
31-Dec-2014

Crabtree & Evelyn La Source Hand Recovery 100g

  • Customer also reviewed:
  • Kérastase Reflection Chroma Riche Treatment Masque 200ml
  • L'Occitane Shea Butter Ultra Rich Body Lotion 250ml
  • etc.

Service is usually excellent from Feelunique (in fact I have specifically phoned to thank them for their excellent service in the past) but on this order it was appalling! Order placed on 2nd not even despatched until 15th! Had to chase for order update. No apology or concession offered despite being a regular customer kept waiting way too long because fulfilment department over-stretched but to rub salt in the wound they still continued to blatantly market special offers to solicit even more business whilst clearly not coping with what they had. A token gesture of apology at least, with a voucher of some kind would have been consistent with previous good service. Very disappointed at the apparent disregard of loyal customers. Feel a bit dumped! Hope this feedback is useful and that the company takes note and returns to previous high standards and gears up properly for busy times.

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Thank you for your valuable feedback. Due to the upgrade of our systems and a high volume of orders, we were experiencing delays despatching orders. This is not our usual level of service and under normal circumstances our orders are shipped within 24 hours. We have sent you an email to offer a solution

23-Oct-2014

Crabtree & Evelyn La Source Hand Recovery 100g

  • Customer also reviewed:
  • A'kin Lavender & Geranium Body Moist 200ml
  • Mavala Scientifique Nail Hardener 5ml

As always extremely good service.

No Comment
14-Apr-2013

Crabtree & Evelyn La Source Hand Recovery 100g

Item was overpackaged - huge box for small item. Otherwise delivery was really quick and it was an excellent service

No Comment