Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 129826 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique International Limited (trading as Feelunique) is a company registered in the United Kingdom under registration number 7883226 and our registered address is 20-22 Bedford Row, London, United Kingdom,WC1R 4JS. Our main distribution centre is situated in the UK enabling us to offer a wide range of delivery options to suit the needs of our customers globally. Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. Launched in 2005, Feelunique was founded to meet the increasing requirements of beauty customers to research, review, compare and buy the leading beauty and health products. After more than 10 years of trading, the company's success is unrivalled within the beauty industry. In addition to the fantastic range of over 25,000 products and 400+ brands online there are 2 hair and beauty salons, 3 beauty stores and a Spa in the Channel Islands plus 4 store/salons near Paris.

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
31-Aug-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Riche Luminous Softening Shampoo 250ml

Very quick service and excellent selection of products. Thanks for sending it quicker than it said at delivery as I really needed my shampoo sooner than I'd got around to ordering it!!

No Comment
17-Jun-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

Very pleased with service order is always correct and on time.

No Comment
15-Jun-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

Took a few days to arrive, packed very well.

No Comment
12-Jun-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Riche Luminous Softening Shampoo 250ml

Easy to order and quick delivery many thanks.

No Comment
02-Jun-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • TIGI Catwalk Oatmeal & Honey Nourishing Tween Shampoo & Conditioner Duo 750ml
  • TIGI Catwalk Oatmeal & Honey Nourishing Mask 200ml
  • etc.

Fast and efficient. Very happy with the service and with my products!

No Comment
27-May-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Chroma Captive Shine Intensifying Masque 200ml

√Čvaluation du service : Service tres bon
Produit : Très bien

No Comment
29-Apr-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Nutritive Lait Vital Nourishing Care Conditioner 200ml
  • Kérastase Nutritive Bain Satin 2 Complete Nutrition Shampoo 250ml
  • etc.

Good range of products at good prices and speedy delivery

No Comment
25-Mar-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Captive Colour Radiance Protecting Shampoo 250ml

Have used Feelunique.com for a few years and have always had very good service.

No Comment
22-Mar-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Captive Colour Radiance Protecting Shampoo 250ml
  • Pukka Wholistic Holy Basil 30 Capsules

As usual, good service.

No Comment
21-Mar-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Captive Colour Radiance Protecting Shampoo 250ml

Have used you service before and will ues again

No Comment
19-Mar-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Riche Luminous Softening Shampoo 250ml

Order despatched and received 3 days later great

No Comment
19-Mar-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

Website works well and it's pretty efficient.

No Comment
11-Mar-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Lancôme Douceur Cleansing Duo

Fast service, fast delivery. Very impressed

No Comment
16-Feb-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Chroma Captive Shine Intensifying Masque 200ml
  • Kérastase Resistance Bain de Force Reinforcing Shampoo Level 1+2 250ml

Excellent service with Excellent products. Would highly recommend.

No Comment
10-Feb-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Bain Chroma Riche Luminous Softening Shampoo 250ml

My products arrived on time and well packaged, Thank you

No Comment
05-Feb-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Fondant Chroma Captive Shine Intensifying Care 200ml
  • Kérastase Reflection Bain Chroma Riche Luminous Softening Shampoo 250ml

Great items and quick delivery , thanks

No Comment
21-Jan-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Antipodes Certified Organic Rejoice Light Facial Day Cream 60ml

Fast delivery, good packaging,

No Comment
17-Jan-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Emma Hardie Amazing Face Natural Lift and Sculpt Moringa Cleansing Balm 100ml
  • Caudalie Beauty Elixir 30ml

Perfectly packaged. Delivered quickly despite being ordered on Christmas day.

No Comment
13-Jan-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

√Čvaluation du service : Rapide, efficace, produits bien emballés...
Produit : En concordance avec mes attentes.

No Comment
05-Jan-2015

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • bareMinerals Soft Focus Liner Brush
  • Tweezerman Folding Lash Comb
  • etc.

Orders always arrive promptly and the offers make the site wonderfully affordable.

No Comment
31-Dec-2014

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • L'Occitane Shea Butter Ultra Rich Body Lotion 250ml
  • Crabtree & Evelyn La Source Hand Recovery 100g
  • etc.

Service is usually excellent from Feelunique (in fact I have specifically phoned to thank them for their excellent service in the past) but on this order it was appalling! Order placed on 2nd not even despatched until 15th! Had to chase for order update. No apology or concession offered despite being a regular customer kept waiting way too long because fulfilment department over-stretched but to rub salt in the wound they still continued to blatantly market special offers to solicit even more business whilst clearly not coping with what they had. A token gesture of apology at least, with a voucher of some kind would have been consistent with previous good service. Very disappointed at the apparent disregard of loyal customers. Feel a bit dumped! Hope this feedback is useful and that the company takes note and returns to previous high standards and gears up properly for busy times.

Read more
Thank you for your valuable feedback. Due to the upgrade of our systems and a high volume of orders, we were experiencing delays despatching orders. This is not our usual level of service and under normal circumstances our orders are shipped within 24 hours. We have sent you an email to offer a solution

30-Dec-2014

Kérastase Reflection Chroma Riche Treatment Masque 200ml

Delivery was quick and straightforward.

No Comment
30-Dec-2014

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Resistance Ciment Anti-Usure Treatment Level 1+2 200ml

I ordered this product on the 1st of December and I am still waiting for it to arrive....

Read more
Thank you for your feedback. I have checked the correspondence and cannot find any emails relating to your order. Should anything like this happen again please don’t hesitate to contact us at care@feelunique.com or call us straight away where we will be happy to address any issues. We have sent you an email.

23-Dec-2014

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase ELIXIR ULTIME with Imperial Tea for Colour-treated Hair 125ml
  • Aromatherapy Associates De-Stress Muscle Gel 150ml

Placed order on 28th November appreciate this is busy time but received generic email to say it would be late then nothing. I had to chase and had to resort to using facebook - I didnt want to air my annoyance in public but could not get through to them on phone. It appears that new orders were being processed before old. Not happy with being kept up to date on status of order and reason why it was late was never given. I have received money off coupon and discount for future orders.

Read more
Thank you for your valuable feedback. Due to the upgrade of our systems and a high volume of orders, we were experiencing delays despatching orders. This is not our usual level of service and under normal circumstances our orders are shipped within 24 hours. This also caused a delay in responding to customer queries.

19-Dec-2014

Kérastase Reflection Chroma Riche Treatment Masque 200ml

  • Customer also reviewed:
  • Kérastase Reflection Chroma Captive Shine Intensifying Masque 200ml
  • Kérastase Reflection Bain Chroma Riche Luminous Softening Shampoo 250ml
  • etc.

Package arrived 19 days after ordering. Not happy.

Read more
Thank you for your valuable feedback. Due to the upgrade of our systems and a high volume of orders, we were experiencing delays despatching orders. This is not our usual level of service and under normal circumstances our orders are shipped within 24 hours.