Feelunique Reviews

Consumer ratings of Feelunique

Feedback for www.feelunique.com has been compiled from 130368 Customer Reviews

  • Feefo member since
  • 17/11/2010
  • Feelunique International Limited (trading as Feelunique) is a company registered in the United Kingdom under registration number 7883226 and our registered address is 20-22 Bedford Row, London, United Kingdom,WC1R 4JS. Our main distribution centre is situated in the UK enabling us to offer a wide range of delivery options to suit the needs of our customers globally. Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. Launched in 2005, Feelunique was founded to meet the increasing requirements of beauty customers to research, review, compare and buy the leading beauty and health products. After more than 10 years of trading, the company's success is unrivalled within the beauty industry. In addition to the fantastic range of over 25,000 products and 400+ brands online there are 2 hair and beauty salons, 3 beauty stores and a Spa in the Channel Islands plus 4 store/salons near Paris.

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Reviews

DateServiceRatingCustomer ReviewReply from www.feelunique.com
3 Hour(s) ago

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Quick and prompt service

No Comment
5 Hour(s) ago

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After initial, very frustrating, problems with my gift token not being accepted on line, and my having to phone you to have it sorted, I received my order promptly, an I am very pleased with it.

No Comment
6 Hour(s) ago

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Great value goods and fast delivery.

No Comment
7 Hour(s) ago

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Very happy with my first order, website easy to use, order received quickly and when I had an issue with discount code not received, customer service was 5 star. Will definitely order again.

No Comment
7 Hour(s) ago

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My order was very well packed and promptly delivered. Would definitely use this company again.

No Comment
8 Hour(s) ago

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Fast delivery good quality goods.

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9 Hour(s) ago

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Fast delivery - lovely product, if a little pricey

No Comment
9 Hour(s) ago

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Very good service. Informative along the way. Packaged carefully.

No Comment
10 Hour(s) ago

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Always have a good experience with Feelunique. Very reliable

No Comment
10 Hour(s) ago

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Fast efficient and we'll packed. Great !

No Comment
12 Hour(s) ago

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Excellent service, good range of products at reasonable prices. Prompt delivery

No Comment
12 Hour(s) ago

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They are quick at delivery and packaging. They also have a wide range of products
Only thing I dislike is sometimes they are always sold out of products I need.

No Comment
13 Hour(s) ago

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Latest

I have already submitted this information but will do again as I have been asked. I ordered 100 pounds worth of skincare from Feelunique, the latest in many orders from them. I WAS a loyal customer. My order included some Emma Hardie products. I had ordered enough (50 pounds worth exactly) to qualify for the free Emma Hardie gift. I was very excited about this as I love her stuff. At the check out the free gift was showing in my bag. OTHER WISE I WOULD NOT HAVE SPENT THE 50 POUNDS. However, Feelunique Unique decided to discount the face cloths I had bought by £5 without telling me bringing my total to 45 and didn't give me my free gift. When I spoke to customer services about this they point blank refused to help me. I was disgusted. The amount of cash I gave spent at feel unique over the years and I don't get my free gift. I was offered a 15% discount that was already being offered site wide. Eventually I got a £5 gift voucher. This was pleasant but nowhere near makes up for the free Emma Hardie products in the gift I had ordered.

29-Mar-2017
This matter has now been fairly resolved. Thank you.

Read more
Hi,

Thank you for your very valued feedback.
We are sorry to hear that you were not happy with the service you received on this occasion.
Please see the email we have sent offering a solution.

Thanks, Ghazal
14 Hour(s) ago

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I love the idea you can order samples to try before splashing out and lots of choice

No Comment
14 Hour(s) ago

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Received my order promptly and was impressed with the samples

No Comment
15 Hour(s) ago

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I was extremely disappointed in your offer. I felt it was misrepresented, as trhe impression given was that very small jars or pots of product would be sent, not a plastic sachet with a smear in. These are freely available at any make-up counter,as you must be aware.
I had meant to complain to the Martin lewis website too, as I usually trust offers he features.
And I had told a friend ,and she sent up for your offer, and so she was very disappointed too,

So all in all, nil points.

Read more
Hi,
Thank you for your valuable.
We are sorry to hear that you were not happy with your recent order.
Please see the email that we have sent.

Thanks, Ghazal
15 Hour(s) ago

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good stuff

No Comment
15 Hour(s) ago

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Fast delivery .

No Comment
15 Hour(s) ago

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Fast efficient service and delivery well impressed

No Comment
16 Hour(s) ago

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Feelunique offers an extremely vast number of brands. Minimum spend for free postage is very low and I have never had a problem with delivery.

There are always special offers, discounts and freebies which makes me love the brand all the more.

No Comment
16 Hour(s) ago

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Great website, easy to use

No Comment
16 Hour(s) ago

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Latest

arrived promptly great service

29-Mar-2017
so far all orders have been sent promptly and I have been delighted with the service

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No Comment
16 Hour(s) ago

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Very good service & product range

No Comment
17 Hour(s) ago

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delivered requested products as stated

No Comment
17 Hour(s) ago

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Really helpful customer service; answered my questions about products and suggested other similar products to me. Will use again!

No Comment