e-cloth.com Reviews

Consumer ratings of e-cloth.com

Feedback for www.e-cloth.com has been compiled from 1084 Customer Reviews

  • Feefo member since
  • 13/07/2012
  • With 480,000 fibres per cm2, e-cloths have enormous cleaning power. The act of drawing this volume of cleaning edges across a surface gives a deeper clean than cleaning with chemicals. The fibres break up and remove more grease and dirt, incredibly using just water. Using high quality fibres, the construction of each cloth is specifically selected for the cloth’s end use. They easily outperform and outlast traditional cloths and other cloths made with similar but lower quality fibres.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.e-cloth.com
18-Aug

Deep Clean Mop

Service
Product

Service rating : Very good:)
Product: Very good:)

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Thank you for the brilliant feedback. We are glad to know that we are keeping our customers satisfied.

J Mosedale
14-Aug

Bathroom Cleaning Set

Service
Product

Service rating : Very speedy, thank you
Product: It is not bringing the tap fixing up shiny?

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Thank you for taking the time to give us your valuable feedback. I will be contacting you direct to find out why your tap fixing is not shining.

J Mosedale
09-Aug

Bathroom & Tile Mop

Service
Product

Service rating : Just used my e-cloth on tiles in my kitchen, excellent job
Product: Easy to use, no standing on step ladders!

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Thank you for the great feedback. It's good to know our new bath and tile mop is doing it's job.

J Mosedale
09-Aug

Cleaning & Drying Towel

Service
Product

I did think that the cloth would arrive sooner, however it hasn't been needed

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Thank you for giving us your valuable feedback. We send most of our orders out by Royal Mail which the expected delivery time is 3-5 working days. We use this method so that we do not have to pass on delivery costs on orders over £10.00 to our customers. We do appreciate getting all comments and feedback as this is how we can improve our service.

J Mosedale
09-Aug

Granite Pack - 2 Cloths

Service
Product
Latest
Service
Product

Service rating : Nothing of our order has arrived yet! Need to use a speedier delivery service.
Product: We are presently using cloths bought previously and they are excellent, our black work tops glisten with very little elbow grease.

11-Aug-2014
E cloth contacted me to confirm that I had received my order. They care about their customers which can be sadly lacking in this day and age. I am impressed!

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Thank you for taking the time to give us your valuable feedback and lovely comments about our cloths. Our orders are sent out by Royal Mail and the expected delivery time is 3-5 working days. I have now made contact with you by phone and we are glad to hear that your goods arrived shortly after putting the message on the feefo site.

J Mosedale
08-Aug

Glasses Cloth (Specs Design)

Service
Product

Service rating : Good website with quick delivery
Product: Very good product

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Thank you for the great feedback. Glad to know you like our products and that they arrived quickly.

J Mosedale
08-Aug

Deep Clean Mop

Service
Product

Service rating : still waiting on product 7 days after ordering
Product: Still haven't received goods 7 days later but see you have already asked for feedback on product!!

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Thank you for taking the time to give us your valuable feedback. I have been in contact with you today to say that TNT courier service did try to deliver last week and that they will try again today.

J Mosedale
08-Aug

Bathroom & Tile Mop

Service
Product

Service rating : I ordered the products a week ago & I still haven't received them.
Product: Have not received!!

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Thank you for the valuable feedback. I have now spoken to you about our expected delivery date being 3-5 working days from date of processing and not 3-5 days and that your order should be arriving by Interlink today. We have taken on board that you would not have had a chance to try out and comment on the product and we will be addressing this. We welcome all comments as this makes us improve our service to satisfy our customers

J Mosedale
08-Aug

Professional Finish Tea Towel

Service
Product
Latest
Service
Product

The goods have not arrived yet!

11-Aug-2014
Love e-cloths, they make easy work of everything - one wipe and it's done!

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Thank you for your valuable feedback. I have now made contact with you and hopefully your order should be with you shortly.

J Mosedale
07-Aug

Deep Clean & Dusting Mop Head Pack

Service
Product

Service rating : Very good service.
Product: Brilliant - this is my second one - to use when the first is in the wash! Floors come up sparkling and just with water!

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Thank you for the great feedback.

J Mosedale
07-Aug

Granite Pack - 2 Cloths

Service
Product

Service rating : Slow delivery.
Product: thrilled at performance of e-cloths

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Thank you for taking the time to give us your valuable feedback. With regards to slow delivery,the expected delivery is 3-5 working days and we do not charge postage on orders over £10.00 if delivery is in the UK. We try to use the best method of posting we can in order not to pass the costs on to our customers. However, we are always trying to strive to provide our customers with a quicker service and will continue to look for better ways in which to do so. We welcome your comments as it helps us to improve our services.

J Mosedale
06-Aug

Flexi-Edge Floor & Wall Duster

Service
Product
Latest
Service
Product

Service rating : This arrived minus the spare head that was advertised as 'free' when ordered online. In addition, it took well over the advertised time of 3-5 days. Had it not been for the lure of the free mop head, I would have bought it from Amazon and it would have been delivered the next day for the same price as ordering it on-line from e-cloth direct.
Product: I already have the e-cloth floor mop but this is better for dusting the floor/wall edges. Excellent idea and the mop head is much thicker than the non-Flexi variety.

07-Aug-2014
Thank you for your prompt response and the remedies.

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Thank you for your valuable feedback and the great comments about our brand new product. I have looked at the delivery time of your order and in fact it did arrive on time,as our website states expected delivery is 3-5 working days. If you had ordered from Amazon their website is saying usual dispatch for this item is 1-3 weeks as it's a brand new product that has just been launched and is only just going out into other store outlets. The free spare head was an offer that was emailed to you on 11th July and was only for one week, which is why you were not sent this item. We will send you out a free spare head as you are a valued customer of ours and hope you will continue to use us.

J Mosedale
06-Aug

Bathroom & Tile Mop

Service
Product

Service rating : Excellent delivery and service
Product: Excellent cleaning leaves tiles in bathroom shining.

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Thank you for the great feedback. Glad to know you like our Bathroom & Tile mop. It is a relatively new product to our range and we welcome the great comments.

J Mosedale
05-Aug

General Purpose Cloth

Service
Product

Service rating : The ecloths have not arrived yet despite the fact that you took the money out of my account ages ago!!!
Product: That's why I ordered them... I run a B & B and actually have a link on my website (www.thetrueheart.co.uk) to say that I use ecloths and how good they are - so in effect I am giving you free advertising!!!!!! Other companies I have a link to give me free products but I asked you about this before and you said a definite 'no'. If you had competition on these cloths I would, without any doubt, go elsewhere, but the microfibre cloths are not of the same quality.

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Thank you for giving us your valuable feedback. We have seen that you placed your order on 29th July and the expected delivery time is 3-5 working days from when it gets processed, so it should be with you shortly. Unfortunately, once the order has left our premises there is no way of tracking it as it is sent out by normal Royal Mail delivery. We thank you for the free advertising and the lovely comments on the quality of our cloths and hope you will understand that in order to give customers free delivery for orders over £10.00 in the UK we use this method of posting. Please be assured we value your custom and hope you will continue to buy our products.

J Mosedale
04-Aug

Glass & Polishing Cloth

Service
Product

Service rating : Good prompt delivery.
Product: Polishing cloth is great for smear free surfaces.

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Thank you for the great feedback. Yes our glass and polishing cloth does leave the surface smear free. It is one of our most popular products in the range, especially good on keeping windows sparkling clean.

J Mosedale
04-Aug

Window Pack - 2 Cloths

Service
Product

Service rating : Quick service, very happy.
Product: As usual, e-cloths window cleaning set is fantastic. Does exactly as advertised.

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Thank you for the great feedback. Our window cloth pack is one of our most popular in the range.

J Mosedale
02-Aug-2014

Stainless Steel Cloth

Service
Product

Service rating : I had no idea until I went on the website that e-cloth offered such a wide range of products. I was delighted to find them and ordered several different ones as I'm a e-cloth convert! I'm amazed at how efficient they are and how easy to care for. They have changed my house-cleaning life, saving me money on cleaning products but also time. In particular, the floor mop has made mopping floors (tiled, vinyl and wood) an absolute doddle, once over with instant excellent results! Why has it taken me so long to find this treasure??
Product: I've tried several different products to keep my stainless steel sink and oven top looking good but always been disappointed. This cloth is helping to restore the appearance of the sink but has already solved the problem with the oven top.

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Thank you for the fantastic comments and feedback on our products. We are glad to know we have made your cleaning chores easy and that our products are doing their job well. We really appreciate you taking the time to comment.

J Mosedale
31-Jul-2014

Kitchen Pack - 2 Cloths

Service
Product

Service rating : It was sent out within a day of ordering the product so it was quite quick & the feedback that they received the order was great.
Product: I cannot tell you about it yet as I have not used it yet but I was told by a friend that it was great.

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Thank you for the great feedback. Glad to know the order arrived quickly and that your friend said it was great.

J Mosedale
30-Jul-2014

General Purpose Cloth

Service
Product

Service rating : Very quick delivery to France!
Product: Good products!

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Thank you for the great feedback. Glad to know the products arrived quickly.

J Mosedale
30-Jul-2014

Deep Clean & Dusting Mop Head Pack

Service
Product

Very prompt service.

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Thank you for taking the time to give us your valuable feedback. Glad to know we were quick.

J Mosedale
29-Jul-2014

Bathroom Pack - 2 Cloths

Service
Product

Service rating : fast efficient service
Product: great quality and performance as always

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Thank you for the great feedback. Glad to know our cloths are working well.

J Mosedale
29-Jul-2014

Bathroom Cleaning Set

Service
Product

Service rating : Order received promptly and well packed
Product: ALREADY. USE E-cloth and like the product.

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Thank you for taking the time to give your valuable comments and feedback. Glad to know we are keeping our customers satisfied.

J Mosedale
28-Jul-2014

General Purpose - 4 Cloths

Service
Product

Service rating : Excellent service and delivery
Product: Works exactly as claimed.

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Thank you for the great feedback on our products.

J Mosedale
28-Jul-2014

Glass & Polishing Cloth

Service
Product

Service rating : I have been back several times over the last 3 years and it has always been excellent
Product: we just love all their products and this is no exception. Some of our e-cloths have lasted and lasted with continual use. They really are excellent

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Thank you for the fantastic feedback. Glad to know we are keeping our customers satisfied and that our products are doing their job well.

J Mosedale
25-Jul-2014

Window Cleaning Set

Service
Product

Service rating : ...
Product: ...

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Thank you for the great ratings.

J Mosedale