easyfinancial Reviews

Consumer ratings of easyfinancial

Feedback for www.easyfinancial.com has been compiled from 25909 Customer Reviews

  • Feefo member since
  • 06/08/2014
  • easyfinancial is the smart alternative to payday loans. Fast, convenient access to cash when others won't approve.

  • Website

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Reviews

DateServiceRatingCustomer ReviewReply from www.easyfinancial.com
12 Hour(s) ago

Easyfinancial

Latest

Awe

21-Aug-2017
Great service fast n friendly ������

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Thank you for being a valued customer!

The Team @easyfinancial. #goeasy
19 Hour(s) ago

Easyfinancial

we dealt with Amy , and she is the best , help us beyond what we needed . Very good employee

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One of our company core values is to treat our customers with the respect and integrity they deserve! We're happy to hear this was displayed in your experience! You can always expect this type of service from our staff!

The Team @easyfinancial. #goeasy
19 Hour(s) ago

Easyfinancial

Prompt, quick and informative employees

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Thank you for the great feedback! We're happy to see the process was a quick and easy one for you!

The Team @easyfinancial. #goeasy
20 Hour(s) ago

Easyfinancial

Latest

The gals at the office in Grande Prairie were excellent! Pleasant to deal with and very quick!

21-Aug-2017
Very good and easy to deal with!!

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Awesome! Our staff truly go out of their way to ensure you're well taken care of! We're happy to hear your needs were fully accommodated throughout the application process!

The Team @easyfinancial. #goeasy
20 Hour(s) ago

Easyfinancial

-Was mislead about the timeframe advertised.
-Local office didn't need my requests, forcing me to have to follow up several times to complete the process.
-Local office tried to sneak credit monitoring onto my account, after my request to not have any optional services.
-Local office made me sign agreements for insurance and credit monitoring under duress, then immediately sign waivers after.
-Local office misinformed me on the timeframe to receive all of my funds (was told 1-2 days, 5 days later I am still missing a portion of it.)
-Local office seemed to lack training and communication. (Girl at front needed to get up and leave to ask the girl in the back for answers to my questions on several occasions, once leaving the store to retrieve her foe this)

All in all, horrible experience. 3/10, would not recommend nor use again.

Contact me with further questions.

Shaun Slatter 613 970 2440

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Thank you Shaun for sharing your experience with us ... we appreciate the thorough review of your recent application process as it appears we did not do our best and we want to make sure this is reviewed further.

We will have a member of our customer resolution team reach out to discuss with you further about your situation - we work hard to make sure our customers get nothing but great service and when things are less than ideal we want to work on improving our services so our customers can get the great experience they deserve.

Thank you for bringing this to our attention - we will be in touch shortly.

The team @ easyfinancial
#goeasy
21 Hour(s) ago

Easyfinancial

I was more than happy the way I was taking care off

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This is the type of feedback we love to hear! Thank you!

The Team @easyfinancial. #goeasy
22 Hour(s) ago

Easyfinancial

The person I dealt with at the store location was fabulous, HOWEVER the third party used to do all the paperwork and set up the card are horrific, it took almost 3 hours to fix the card to work.............. and the 3rd party kept putting the person at the store off and said to call someone else to fix it............. the 3rd party needs to be fixed and taught how to handle things properly.................

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Thank you for choosing to goeasy. We pride ourselves in making sure the application process is a quick and easy one for you. However, we're sorry to hear about the mishaps in your experience. We believe this matter should be further investigated so we will forward your feedback to our Customer Resolution department and a team member will reach out to you shortly to further discuss. We thank you again for bringing this to our attention and we look forward to connecting with you soon to ensure this matter is addressed.

The Team @easyfinancial. #goeasy
22 Hour(s) ago

Easyfinancial

Very good service both times I was there. Workers made me feel comfortable. I thinkit was a 10 rating.

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We're happy to hear the process was a smooth one for you! Our goal is to make sure you're always getting 10/10 service!

The Team @easyfinancial. #goeasy
23 Hour(s) ago

Easyfinancial

I have used this service twice now. The first time the person I delt with was very rude and made harsh comments when I decided not to take insurance or credit monitoring. She was actually quite rude. This time the lady I spoke with was very cheerful and nice but didnt listen to my needs and didnt explain the mastercard given to me. Didnt give me the pin number. I had to call the office. Never informed me that i couldnt withdraw the whole amount borrowed or the service charges associated with the card. When i called her all she said was" oh I guess we should have went over that". Thank you for helping out with my financial request but the service is terrible.

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We appreciate you taking the time to submit your feedback to us mainly because we take these comments very seriously. We would like to bring this feedback to the Branch level to further investigate your claims because our goal is to make sure our customers are treated with the respect and integrity they deserve.

Additionally, we encourage our staff members to thoroughly go over all optional ancillary products to ensure you fully understand the terms associated to them. We apologize if you feel this was not demonstrated in your experience.

We will be forwarding your feedback to our Customer Resolution department for further review and a team member will be reaching out to you to further discuss. We want to make sure this matter is properly addressed, so we look forward to connecting with you soon.

The Team @easyfinancial. #goeasy
24 Hour(s) ago

Easyfinancial

Good service but the person lied and said the credit report and insurance we're not optional even though I directly asked if they were. They then basically refused to remove it.

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Thank you for letting us know about your recent in branch experience - this sort of feedback is always helpful so we can ensure our customer's are getting a great experience from beginning to end.

It appears we did not do our best here and we apologize for that - we are going to have a member of our customer resolution team reach out to you shortly to discuss this further and assist you in this matter.

The team @ easyfinancial
#goeasy
27 Hour(s) ago

Easyfinancial

Very little hassle.

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We try our best to make the process as smooth as possible. Please do not hesitate to reach out to your local branch if you have additional feedback or questions pertaining to your experience. We're always open to suggestions and looking for ways to improve our services!

The Team @easyfinancial. #goeasy
27 Hour(s) ago

Easyfinancial

I went to apply for a loan and carrie explained everything and made it so easy. I could have had my money that day but decided to wait 3 business days . If my situation changes in the future it nice to that could quickly and easily be dealt with.
Thanks so much.

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One of our company core values is 'we play as a team'! Our goal is to work together to ensure you're well taken care of! We appreciate you sharing your feedback with us!

The Team @easyfinancial. #goeasy
28 Hour(s) ago

Easyfinancial

Overall was very good. Answered every question to me in detail , and explained all options to me. Very pleased

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We want to make sure our customers fully understand all terms and conditions associated to our loans! Thank you for sharing your feedback with us!

The Team @easyfinancial. #goeasy
29 Hour(s) ago

Easyfinancial

You have really good people that work in the office.

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We appreciate you taking the time to submit your comments to us! Your feedback is a great example of how our staff go above and beyond to assist our customers! Thanks again for the wonderful words!

The Team @easyfinancial. #goeasy
31 Hour(s) ago

Easyfinancial

Friendly & welcoming environment.

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Our customers are our family! Please feel free to visit any time!

The Team @easyfinancial. #goeasy
35 Hour(s) ago

Easyfinancial

very helpful and freindly

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You can always expect great service from us! Thanks for sharing your feedback with us!

The Team @easyfinancial. #goeasy
35 Hour(s) ago

Easyfinancial

I refinanced my loan. Very good service and very helpful. Helped me straighten out a problem with Trans Union.

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You're definitely on the right path to bettering your credit health and we're cheering you on along the way! Thank you for sharing your feedback with us today!

The Team @easyfinancial. #goeasy
35 Hour(s) ago

Easyfinancial

The service was great. I was very impressed how fast and easy this was. A big thanks to jennifer.

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Awesome! Our staff truly go out of their way to ensure you're well taken care of! We're happy to hear your needs were fully accommodated throughout the application process!

The Team @easyfinancial. #goeasy
36 Hour(s) ago

Easyfinancial

Latest

I was impressed once again with my second visit and Jason Petticrew helped me with all my questions and did a awesome job. I will highly recommend this company in the future.

20-Aug-2017
Great job by Jason Petticrew. I will recommend this company in the future.

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Excellent! We'll be sure to pass along the feedback to Jason so he knows his hard work paid off!

Thank you for again for taking the time to submit your feedback to us!

The Team @easyfinancial. #goeasy
36 Hour(s) ago

Easyfinancial

The service was so good.

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We appreciate your kind words! Thank you!

The Team @easyfinancial. #goeasy
37 Hour(s) ago

Easyfinancial

very friendly service

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Our staff truly are the best! We appreciate your feedback :)

The Team @easyfinancial. #goeasy
39 Hour(s) ago

Easyfinancial

the gentleman was very helpful and understanding.

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We make sure to treat our customers like family!

The Team @easyfinancial. #goeasy
40 Hour(s) ago

Easyfinancial

Service was professional as always. We have been a long term furniture customer. and are pleased with the funds we obtained.

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We're so glad we were able to assist during your time of need! Please be sure to reach out if you need anything else :)

The Team @easyfinancial. #goeasy
40 Hour(s) ago

Easyfinancial

Service was great and very fast will tell friends and family to use this service

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Awesome! Our staff truly go out of their way to ensure you're well taken care of! Just remember there's a referral bonus in it for you if you choose to refer your friends/family!

The Team @easyfinancial. #goeasy
40 Hour(s) ago

Easyfinancial

Great service

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This is what we strive for! Thank you!

The Team @easyfinancial. #goeasy