chimineashop.co.uk Reviews

Feedback for www.chimineashop.co.uk has been compiled from146 Customer Reviews

Feefo member since
08/05/2012
Here at chimineashop.co.uk, we have the largest range of high quality chimineas. We specialise in heavy set 100% cast iron chiminea, steel chiminea, clay chiminea and traditional Mexican chiminea. You can also find stunning new style BBQ chiminea, perfect for barbeques and enjoying your garden, and both clay and cast iron fire bowls.
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Date	Product	Rating	Customer Review	Reply from www.chimineashop.co.uk
02-May-2013	Granada Cast Iron Chiminea (Medium)	Service Product	Service rating : Sent a different product to the one I ordered. Sorted it in the end but not a great experience. Product rating : Product quality reasonable - didn't fit together perfectly but good enough Read more	First of all, we're delighted that you like the product. However, we are sorry that the product did not come exactly as described on the website. As we mentioned the product had been refreshed for the new season and we hadn't updated the content on the page. This has now been rectified and we also double-checked all other products too. Lewis www.chimineashop.co.uk
01-May-2013	Steel Chiminea Ohio Medium	Service Product	Service rating : Easy ordering process, quick delivery - recommended! Product rating : A bit fiddly to assemble. The fit of the door isn't great. But, it works very well, and I believe is a very reasonable price.	No Comment
01-May-2013	Colima Mexican Chiminea - Cranberry & Black (Large)	Service Product	Service rating : Very prompt delivery. Product rating : Sorry but we are quite disappointed with the quality after only 1 fire. We followed instructions carefully and only had a small fire to begin with. The outside has gone very black already and some of the paint has begun to chip off. The fire itself was good but the chiminea looks like we've used it several times. Read more	Thank you for your comment about the delivery. We do try to ensure that all orders arrive quickly. Great that you've used the chiminea and enjoyed a good fire. But, yes, once fired clay chimineas will blacken around the mouth and funnel to varying degrees dependent on the fuel used and the size of the fire. Paint can also peel but can be easily touched up with a little water based paint. Lewis www.chimineashop.co.uk
01-May-2013	Cast Iron Frying Pan	Service Product	great service at a fair price	No Comment
01-May-2013	Tibor Mexican Chiminea - Natural Terracotta (Jumbo) Customer also reviewed: Pumice Stones (4L Bag)	Service Product	Perhaps and email or phone call to advise when the product is going to be delivered as in a specific date and not just somthing like "within the next few days"	No Comment
06-Apr-2013	Toledo Cast Iron Chiminea Large Customer also reviewed: Large Chiminea Cover	Service Product	Fantastic service. Well packaged and delivered very quickly.	No Comment
03-Apr-2013	Insulated Large Chiminea Cover Customer also reviewed: Pumice Stones (4L Bag) Rosas Mexican Chiminea - Pastel Amethyst (Large) etc.	Service Product	Fast speedy delivery.	No Comment
01-Apr-2013	Toledo Cast Iron Chiminea Extra Large, Black Customer also reviewed: Pizza Spatula	Service Product	Service rating : Cannot fault service. Many thanks. Product rating : Love the look, but unable to try out yet - weather too bad.	No Comment
01-Mar-2013	Original Bioethanol Chim Burner (with 500ml of free fuel) Customer also reviewed: Bioethanol Fuel (1 Litre)	Service Product	Great service.	No Comment
02-Feb-2013	Toledo Extra Large Cast Iron Chiminea - Essentials Bundle	Service Product	Service rating : We ordered and the delivery was incredibly fast. There was 1 item missing and when contacted to confirm whether it was en route, we got fast responses and they sent out an extra lot of logs. Really impressed! Product rating : Good although having constructed it then had a cold snap, there were a couple of screws on the ground and despite the cover on there were some rust marks. Works brilliantly though and both these things are sortable. Read more	No Comment
02-Feb-2013	Granada Cast Iron Chiminea Medium Large	Service Product	Very good attention to detail. Swift processing. Excellent communication. The only thing missing was an automatic confirmation email on placing an order.	No Comment
01-Feb-2013	Toledo Extra Large Cast Iron Chiminea - Essentials Bundle	Service Product	We were sent the wrong order. As this was a Christmas present that was extremely disappointing. E-mail correspondence was poor with it taking up to two days for e-mails to be returned. It therefore took two weeks before a date was arranged for collection. The arranged pick-up time was missed for the goods to be exchanged. Some complementary additional logs that were supposed to come as a gesture of good will still have not arrived. Overall, a terrible experience and even though the product is good, the service means i will not be recommending you to anyone else. Read more	I'm delighted you like the product but am very sorry about the trouble you had with your order, especially as it was meant as a gift. Unfortunately, a combination of errors in the warehouse and by the courier - coupled with the adverse weather - meant that we were not able to provide you with the high levels of customer service that you should have expected. The snow also meant we suffered a delay with the resupply of the logs which has now been resolved which we should have communicated to you. This complimentary item has been sent on to you now and you should receive them in a couple of days. I hope you take our apology as genuinely sincere and that you can see from the other feedback given by our customers that this was an exceptional case, and that hopefully you may consider shopping with us again in the future. Lewis www.chimineashop.co.uk
01-Feb-2013	Delphi Garden Brazier	Service Product	Service rating : all easy peasy Product rating : bit fiddly but good	No Comment
05-Jan-2013	Insulated Large Chiminea Cover	Service Product	Easy to navigate web site and prompt service	No Comment
02-Jan-2013	Ellipse Mexican Chiminea Sage Green (Extra Large) Customer also reviewed: Insulated Ellipse Chiminea Cover (Extra Large)	Service Product	Service rating : Good communications and prompt (free) delivery. An unparalleled amount of choice on the easy to navigate website. An easy shopping experience. Product rating : Good product. Unfortunately the chosen product was out of stock but an alternative was offered soon after ordering.	No Comment
01-Jan-2013	Four Elements Clay Chiminea (Small) Gift Set	Service Product	Service rating : Delivery and contact from the company was excellent Product rating : The individual items were of very good quality but the way they were packaged did not make for a very good gift. The company should take more care when covering with sticky tape which tears the packaging when taken off (however carefully you try to remove it) Read more	No Comment
01-Jan-2013	Toledo Extra Large Cast Iron Chiminea - Essentials Bundle Customer also reviewed: Floor Protector	Service Product	Quick delivery and excellent service	No Comment
06-Dec-2012	Ellipse Mexican Chiminea Blue (Extra Large) Customer also reviewed: Insulated Ellipse Chiminea Cover (Extra Large) Pumice Stones (4L Bag)	Service Product	Service rating : very easy to use web site the ordering process is very simple Product rating : great design and very high quality would recomend to friends, Packaging very well put together	No Comment
03-Dec-2012	Insulated Large Chiminea Cover Customer also reviewed: Four Elements Clay Chiminea Water (Large)	Service Product	Service rating : very good prompt delivery no worrys at all.. Product rating : Very good does what is says on the tin !!! more than happy.	No Comment
01-Dec-2012	Celina Bio Ethanol Fireplace	Service Product	Service rating : good all round service Product rating : nice looking buget price fire	No Comment
01-Dec-2012	Steel Popcorn Popper with Cast Iron Frying Pan	Service Product	Service rating : Deliverer promptly and well packaged Product rating : Product is quite small. I think you can only make enough popcorn for one at a time. However this was in other feedback and it didn't stop me buying the product. Slightly over priced for the size of it but a novelty gift for someone who has everything. Read more	No Comment
05-Nov-2012	Granada Cast Iron Chiminea Large	Service Product	Service rating : i ordered two items separately but it was being sent to same house. After i'd purchased the second, i hoped they would realise and come on the same delivery. I received the chiminea but there was no second parcel on the delivery which i found slightly strange. As the chiminea was for a birthday gift, i wasn't going to open the box. When the second gift still hadnt arrived two weeks later i decided to have a quick look in the box and sure enough the second item was tucked in there. It was a relief and i was extremely happy that both items had come on the same delivery but just very shocked and slightly annoyed that the second item (being a chiminea cover) had been put inside the chimineas box especially when they had been ordered completely separately. The cover was going to be a different birthday present from somebody else. Product rating : very pleased with this product, fairly simple to put together and is lovely and warm when fully working Read more	Sorry for the confusion caused with the order. The covers are usually put in the box so that orders to the same address are all kept together with no risk of losing them in transit. Our guys must have assumed that the cover was for the chiminea you ordered. Really glad you like the chiminea and hope you get lots of use out of it over the years! Please let us know if you need anything else as we are always happy to help. Lewis www.chimineashop.co.uk
01-Nov-2012	Tia Steel Chiminea, Bronze	Service Product	Service rating : Customer service has been excellent Product rating : It wasn't what I ordered so have returned Read more	Thank you for your kinds words regarding our customer service and sorry the product wasn't for you. Please return the item to the returns address as advised and we will gladly issue a refund. Lewis www.chimineashop.co.uk
15-Oct-2012	Insulated Large Chiminea Cover	Service Product	Service rating : Easy to use and great information available. Product rating : Huge cover, which completely covers our chimenea and it's quilted.	No Comment
01-Oct-2012	Plumas Mexican Chiminea (Extra Large)	Service Product	Service rating : Very quick and efficient service. Product rating : Have used many Chiminea's over the years, a very nice product.	No Comment

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