BEAUTY BAY Reviews

Consumer ratings of BEAUTY BAY

Feedback for www.beautybay.com has been compiled from 113798 Customer Reviews

  • Feefo member since
  • 28/07/2011
  • BEAUTY BAY - Online Luxury Retailer of thousands of beauty products from the best and niche brands with Free Worldwide Delivery - Urban Decay, bareMinerals, Alpha-H, Anastasia Beverly Hills, ZOEVA, Essie, OPI, Stila and many more.

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Reviews

DateProductRatingCustomer ReviewReply from www.beautybay.com
13-Jun-2017

Beauty Products

I can proudly say that each time I think I've had enough of ordering from beauty bay, I always go back to it. I could easily order from cult beauty and other stores but there's something about Beauty Bay.

In the last month in ordered 2 morphe palettes, 1 morphe brush an LA Girl pro powder and eyeshadow primer. Can I just say that beauty bay has never let me down when it comes to customer service, I'm the type of person that loves assurance and when I get notification by e-mail of my order receipt, when it has been despatched + tracking number, when it was given to the courriers and when it was delivered I feel more assured about getting the product.

Now when it comes to the products itself, I got two morphe palettes. One for me and as a surprise for my friend and we absolutely love it, it's our go to eyeshadow palette and I'm going to buy more morphe palettes and products in general once they're in stock and if I'm not broke haha. I'm starting a youtube channel in a month or so and i find it rather better using good quality makeup as it makes my job easier. The other things I got from beauty bay were amazon, the eyeshadow primer lasted all night ( I actually mistakenly slept with makeup on (oops) so the eyeshadow lasted all day), it was really amazing, I didn't really fancy the urban decay eyeshadow primer potion and I had been on the look out for a good eyeshadow primer.

Thank you Feefo for the opportunity to have an input and thank you Beauty Bay for always staying at the top of your game, I genuinely love shopping there ! xx

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18-Jun-2017

Beauty Products

I have nothing but good things to say about Beauty Bay. The way the deliveries come so quickly, next day delivery options and their tracking system.

I've become a fan of beauty bay and order most of my make up from there even though other places stock some of what Beauty Bay do.

I have never had an issue with my deliveries. They always arrive on time. No items are ever missing. They never send the wrong things.

If there was a rating above excellent I would have glady given Beauty Bay above excellent. Their sevices are above and beyond perfect.

I also love how they describe colours and shades of lippies and foundations meaning that you never pick the wrong colours.

I've ordered things from places before where bottles have been smashed or damamged but from Beauty Bay thats never an issue. I never feel a sense of foreboading that some of my glass items may be damaged I just know they will be in pristine condition.

I am not a person who orders online but Beauty Bay completely changed that for me. It is actually the only company I order from online. I actually do not write reviews either much and if I do they are mostly negative ones from negative experiences. But BB has changed that also. My first positive review to write for a company! And what a joy it was to write.

My only wish now is that they open up a beauty card or some sort of points system for orders for avid BBer's like me who are addicted to make and BB

Keep up the amazing service Beauty Bay.

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09-Feb-2017

600 12 Piece Sable Brush Set

  • Customer also reviewed:
  • Graphic Brows Bistre

My first beauty bay order of the year I was really chuffed with. I ordered it on a Saturday afternoon and the delivery arrived on Sunday, I was really pleased!
The next item I ordered on a Friday afternoon and it was despatched the same day again. Unfortunately this time the myhermes driver updated the tracking to say that they had left the item 'securely in the porch' but the house does not have a porch and the item was not present. I tried to get hold of customer services but unfortunately the only way I could reach anyone was via Twitter. The item was eventually delivered a few days later so there wasn't a massive problem. I was more annoyed that the delivery driver had said that they'd delivered the item when they hadn't and then I was asked 'have you looked everywhere for it' - surely the only place I would have needed to look was the porch but the house doesn't even have one so it couldn't have been left securely.
Overall I am happy with the experience I've had with beauty bay so far but the last encounter has made me a little more wary of the delivery (especially if I was going to be spending a lot of money), as I wouldn't want to be in the same situation again or to have my parcel stolen because I thought it had been left securely if it actually hadn't!
I still love beauty bay and I think the prices are great and there's a brill range of products!

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21-Feb-2017

Beauty Products

I have ordered items off Beauty Bay several times now and I have never had any problems. They offer a very reliable service.

Delivery from Beauty Bay I believe is one of their strongest points. Delivery is always fast and pain free for the customer. I love ordering products and having them delivered within a few days instead of waiting weeks, this is a service I have always received from Beauty Bay.

With regards to the Beauty Bay website I think it is another strong aspect of the company. The website layout and filters are fantastic, it has been designed so it is very easy for the customer to manoeuvre their way round and easily find the products they are looking for.

One thing that often leaves me disappointed is when products are out of stock on the website for long periods of time, which I know sometimes Beauty Bay cannot help this matter.

Also sometimes certain items are in very high demand and can be hard for customers to get their hands on, I wish it was easier to for example sign up in advance so that whenever a product comes back in stock your order will automatically go through meaning the customer won't miss out again.

Overall I rate Beauty Bay very highly, would certainly recommend them to friends and family and will continue to use their service.

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04-Jul-2017

Beauty Products

Здравейте,

Аз се казвам Стела Табакова и съм професионален гримьор от България. Редовно пазарувам от вашият онлайн магазин и съм много доволна от вашите услуги. Ще се радвам и за в бъдеще да работим така добре заедно.

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06-Feb-2017

Beauty Products

Amazing range of products from brands that are hard to get hold of in the UK without paying extortionate shipping rates. Also, they are listed as an official stockist on the Jeffree Star Cosmetics website, so you know the product is legit and not a cheap knockoff.
Fast shipping even using the free options, I ordered at 4:50pm on a Sunday and received my package the next day at about 10am with Next Day delivery and an order I made with standard delivery arrived three days after the order. You can get the free shipping when you spend £15, which is really easy to do when buying makeup, which is a lot lower than most other websites (it's usually between £25-£50 to qualify in my experience). Even without free shipping, it's only £1.95 for tracked delivery and £2.50 for next day, which is great considering a lot of these products are only otherwise available from American websites. They use the Hermes delivery service so you get email confirmation when it's dispatched, out for delivery and has been delivered, so you know where your package is at all times.
Overall an incredible website, great value for money (especially regarding shipping) and will definitely be placing more orders in the future!

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14-May-2017

Beauty Products

Beauty Bay is a wonderful website with a range of products from brands around the world which are not on sale in the UK usually. Not only is the website very easy to navigate, with multiple ways to refine your search, but it is well organised, the products are amazing and the service is incredible. I have ordered from Beauty Bay three times now after hearing about it from friends and on Youtube, and have never been disappointed with the quality of my products or the service received. The products are always well packaged and have always arrived the next day for myself, no matter how many items I've ordered, or what day I ordered them on, which I am very very impressed by. I have never received any broken makeup and have ordered presents for friends from the site as I am so impressed by the service. I think the pricing is very reasonable and the free delivery for orders over £15 is amazing. The only thing I would say is that, despite the impressive range of products that is constantly growing, I wish there were EVEN MORE products to choose from! I love this site and will be continuing to order from them in the future, I have nothing bad to say - highly, highly recommend.

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06-Feb-2017

Beauty Products

Hi I ordered the violet vos pro eyeshadow palette ( purple box) and I'm so so disappointed I would not sell this to anyone on line. Even from a exellant. Web site I use quite regular. I was so looking forward to ordering this I ripped open the box and I was so so disappointed the outer box looked like it had come out the bin or the last of stock left on a shelf it was covered in scratches all over, you my think well it's only the the box but I have all my make up on display and are very proud, but that's not all I thought or well but to my Hora the box of eyeshadow in side the outer packet was exactly the same thing, or it scratched to bits. I'm disabled and rely on the web for my make up as I don't go out that often,that's a lot of money for me I save up to by something every month or 2. I'm sorry but you shouldn't be sending things out like this to your customers. I won't stop shopping with you as I love beauty bay. But I won't be having this on display or showing anyone sorry for this but I thought you should know if I was on packing I wouldn't of let this go out to customers thank you .

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28-Jun-2017

Dipbrow Pomade Soft Brown

I feel that this website forfils my customer and consumer needs and wants to an extreme high standard as it has a brilliant service of their customer service team, delivery updates such as tracking etc including updating me whenever my parcel is close to being delivered (which makes the shopping/ reviving the delivery an exciting experience also). Over all I feel that Beautybay offers such a wide range of amazing different cosmetics. With that I feel that the range of products they sell keep me coming back time and time again as it is exciting especially when you receive an email about new different brands and cosmetics coming to stock. Furthermore, I feel that they offer an excellent charge for delivery and there deal where you spend 15 pounds you get free U.K. 3-5 day delivery is amazing as it means that you can spend away and get a good service of delivery also. To sum up Beautybay is my go to online makeup store, which I am extremely loyal to and will continue to be as the level of customer service is brilliant and it means all my needs and wants as a customer/consumer

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03-Jul-2017

Beauty Products

Easy website to navigate, delivery through Hermes is fast although package is sometimes a little beaten with little to no harm on the box, and so far, fingers crossed that it stays that way for the contents. Deals on items and next day delivery I favour because you don't have to pay the extra once you reach a certain total on the basket. Only contacted customer service once, I was left slightly disappointed as I was left days without a response. Once I recieved the response, i was left even more than just mildly disappointed. They didnt offer any support or peace of mind regarding a STINKY liquid lipstick. To this day I cannot bare to put it anywhere near my face as it gives me a headache and makes me want to pass out - a waste of my well earned £16. I keep urging myself to.contact them about my morphe brush set that leaves at least 8 hairs on my face when blending. I understand that the product quality is not controlled by beauty bay, but customer service is, I believe they should start investigating cases like mine that cpuld be due to a dodgy ingredient.

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20-Jun-2017

Beauty Products

I love Beauty Bay!
I've been hooked on so many make up brands and being able to order them off of this site is amazing!
Since February I think I've placed about 7 orders and I've never had a problem. My latest purchase included some more Morphe brushes and the Jeffree Star x Manny MUA Eclipse highlighter, which I am in love with! (It just took me ages to buy it after buying both of the collaboration liquid lippys as those were only what I intended on buying from the collection).
I dare say there will be another order placed this weekend in the hope that I am lucky enough to get my hands on some of my fave looking liquid lipsticks/lip ammo & lip scrubs from Jeffree Star's upcoming summer chrome collection providing that you'll have them in stock (which I'm praying for)!
As much as I love ordering from here I don't think my bank balance does ����. Just far too easy to use...but who cares? I earn my money so I shall spend it how I like! #MakeupObsessed
P.s. Being able to get my delivery within 2-3 days is a blessing!

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05-Mar-2017

Beauty Products

Products and prices are great. Delivery was appalling. The driver decided it was appropriate to leave my parcel on the doorstep, completely obvious to passers by, we dont have a private drive or porch or anything, we are a terraced house on a busy road, a school opposite our house, i honestly have no idea how my parcel was even still there when my partner got home, i checked the tracking and the parcel was abandoned on my doorstep at 2 in the afternoon, my partner didnt get home untill after 4pm. At no point did i leave instruction for my parcel to be left anywhere, I assumed it would be redelivered if i was not home to recieve it open first attempted delivery. Its a shame such a great company can be let down by awful delivery services, i appreciate this isnt the fault of beautybay as the deliverys are handled by hermes, but hermes are absolutely impossible to contact to complain directly. I love this website, but the thought of my parcels being mistreated or stolen because of an incapable driver puts me off ordering.

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01-Feb-2017

B82 Tapered Powder Brush

  • Customer also reviewed:
  • B13 Deluxe Blending Fluff Brush
  • Endless Semi Permanent Auto Eyeliner Pencil GP312
  • etc.

I was slightly apprehensive on my first order as I had never ordered from BeautyBay before, but I was thoroughly impressed and have since ordered again. The service is so fast and efficient and I love that you get free delivery after sending a specific amount.
I placed an order a few days ago for 2 items, and there was an issue with the website and one of my items actually wasn't in stock. I was notified right away and the customer service team ensured I was not charged for the missing item without me even having to send a single email which I really appreciate - it is rare to find that level of customer service when online shopping! On top of that, I still wasn't charged for delivery (with the missing item, my order was eligible for free delivery, but without it my order was not) after the missing item wasn't included, which I was really pleased with.
Overall, I don't have a bad word to say about BeautyBay and will be ordering from the website frequently in the future, no doubt about it.

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03-Jul-2017

Beauty Products

I usually have nothing. It good things to say about beauty bay but sadly this time my experience was very poor! I had been so excited about the new Jeffree Starr launch! I logged on as soon as it hit 6pm to find that there was no products from
The new range even on. I kept refreshing the page knowing that so many peopl were doing the same! I then took to I stagram to see if beauty bay had maybe said a different time or give an explanation. There loads of comments from excited fans like me that wanted a piece! The one response we got from beauty bay was 'CHILL OUT GUYS!' I think this is extremely poor customer service and even worse that then then went on to delete our comments! Was not till midnight that night I managed to order what I wanted, as a girl from instagram managed to get a link and sent it to all that asked! I have since ordered from you, but manly because I like the Jeffree Dtarr brand and it's easier for me to order from beautybay. But I will not recommend you to anyone!!!!

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07-Jun-2017

Beauty Products

I was a first time buyer at Beauty Bay a couple of weeks back, I've already made an account so now I'm hooked! Thinking what my next treat is! A friend recommended you and that's the best advice she's given in a long while!
The products I have bought are for myself aswell as Eid presents for my daughter and friend. They are good quality products with a decent price attached, what more could you want, click a button and it's on your doorstep within a couple of days or next day. I have bought my daughter the 'Anastasia glowing highlighter set' as an Eid present, can't wait to see the look on her face when she sees it, she will be excited! I was very pleased with that purchase because I was expecting a smaller palette, fab buy!
As I say, I defo will be recommending you to my friends.
Oh, and the delivery guy was a gent too, had a good conversation with him before he left.
Fab products and fab work, keep it up!
Amina

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05-Feb-2017

Beauty Products

Overall good, fast postage and items arrive well packaged. Have had multiple issues with my orders though, the majority have been as expected, but a significant minority have arrived with a slightly incorrect item (a tub of body butter style moisturiser rather than a bottle of lotion that was twice as big for example) or an expired item. Customer service ultimately sorted things out but sometimes it took a bit of persistence in sending emails requesting it get sorted out as I wasn't always getting relevant responses, a couple felt a bit cut-and-paste rather than like the customer service operative was really reading what I'd written.

Also, what happened to the sample sized item that you used to be able to add to your order after you ordered over a certain value? I miss the samples! I'm a lot more likely to make smaller orders now because there isn't as much incentive to get that extra item or two.

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11-Mar-2017

Beauty Products

I owdered some make up brushes and found that the survise was great! I ordered expecting it to take a week until my order was delivered, as found on most other sites, however I got an email the very same day as I ordered (which was on a Sunday) to say the product had been dispatched. It only took 3 days after that for my make up brushes to come. They came seperatly wrapped as well as in a pretty sustainable looking box, with no damage which I was very happy about. It came with all the product details, which matched what was said on the website. I'd also like to mention that I am still quite new to ordering things from online, and when entering some of my card information there was a few things I was like 'I'm so confused, what is this?' But there was a description of what some of it was and that was incredibly helpful. Overall i am very happy, thank you so much Beauty Bay.

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06-Jul-2017

Beauty Products

Beauty Bay, have been terrible with dealing with my order. I ordered the Morphe 350 Palette on the 27th June 2017. It said it would take 2-3 days to come. I was happy with that. After 3 days on the 30th there was no palette, I did get an email saying it was dispatched but still a week later there's no palette!. I've emailed about it and the response is always late, never a quick reply. They said I can get a refund but I don't want a refund I want my palette as it was meant to be here for a party and not a week later!. This palette always goes out of stock so if they can't get me the palette and just the refund I won't then probably be able to get the palette for a couple of weeks!. Beauty bay emailed me saying it's lost in transit with Hermes and I've had a family member order from beauty bay before and they had trouble with the order and Hermes. I just want Beauty Bay to deliver my Palette as I paid £23!

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05-Mar-2017

B75 Flat Liner Brush

  • Customer also reviewed:
  • 106 Powder Brush
  • PRO.conceal HD High Definition Concealer GC972 Nat
  • etc.

I find that it's not always easy to go out your way to do some shopping at centres or stores so it's really convinent to use beauty bay. The prices are amazing and they do a lot of offers and discounts each month which I find very convinent as being. A makeup artist it can be difficult to keep a budget. Iv recently bought a. Zoeva powder brush which was extremely soft and lovely and also 2 la girl conceals and a morphe brush. My deliver came ONLY just the next day and it was surprising how fast the service was. Absorluelty no firm wasted and all products have been to my expectation so far. Iv only had a slight doubt with the la girl concealers not being as filled as I thoguht as they turned out o be rarely flat and empty after one use,. But can not deny the quality
And for the price it's worth every penny! Can't wait to buy again from beauty bay!

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12-Feb-2017

Beauty Products

I love beauty bay and have been buying from the website relatively often. I love how orders over £15 are free delivery, it's really helpful especially because makeup items are only small and so I wouldn't think expensive delivery would be appropriate. My items have always arrived on time and in good condition whilst also there being high stock in a lot of products, although it seems the wait for popular eyeshadow palettes such as the Violet Voss Holy Grail are quite long and they are out of stock for long periods of time before being restocked. Other than that, I love the website and would definitely continue using it and reccomend it to my friends! I would love love love to see some Too Faced products be introduced to buy on the website, as I love their products and would love for them to be available to buy from beauty bay!

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30-Jan-2017

35OM 35 Color Matte Nature Glow Eyeshadow Palette

Not going to lie, I was a bit apprehensive about ordering from this site as I'd read things online about long delivery times & missing items, but I feel compelled to write this review as the service I received was absolutely fabulous, couldn't be happier! I ordered the Morphe 35OM palette, just opted for free standard delivery, and received my palette the next day!!! I was astounded! It was packaged well and protected (have ordered very expensive eye shadow palettes from other companies in the past and they have arrived broken due to poor packaging). Super impressed with this company and will probably be ordering a lot considering that it offers many products that are hard to get hold of in the UK, and delivers so quickly with no hassle! From someone who orders online a lot, I must say this was excellent service!

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03-Mar-2017

Beauty Products

I love everything about beautybay to there excellent service to the amazing products, I love the jeffree star highlighter siberian gold its a amazing highlighter makes me beam like a golden goddess , I get loads of compliments wearing this, its a must have for any highlighter fan , u definitely won't be disappointed! , I shop everything from here, they have every amazing brand nw and the product itself is always brilliant, I highly recommend beautybay because I knw its my favourite , im a very happy customer and every week theres always a suprise brand added to beautybay which is always exciting, plz bring colourpop and tarte to the line that would and u know be very very popular , thank u for ur excellent service and ur customer service is amazing and everyone is great, keep up the good work guys, well done!

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28-May-2017

Perfect Brow Pencil Granite

delivery is fast, items are high quality. The ordering process online is easy. My order was sent to the wrong address (addressed to 37 rather than 87) because beauty bay labelled it incorrectly. Because Hermes said it had been delivered beauty bay said I'd have to wait for them to investigate before sending a replacement/refund.
After a couple of days someone came to my door saying it had been delivered to their front door step, their granddaughter recognised my name on the label although it was addressed to their door number.
I messaged beauty bay to let them know, had a curt message asking me to send proof which I did, and then I didn't hear from them again. No apology for the length of time I had to wait, or the trouble I had to go to. I have ordered again since then, and had no issue.

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28-Jun-2017

Dipbrow Pomade Taupe

  • Customer also reviewed:
  • 9B The Blushed Blush Palette

Beauty bay have always delivered my items quickly. The one thing I will say is that my mother in law had trouble with makeup brushes she ordered a few months ago, and although she was given an incorrect brush, different members of the team continued to tell her it was the right brush. We knew it wasn't because I had ordered the same brushes from the company themselves, which we compared, as well as a card with descriptions of the brushes, not to mention the brushes are actually listed online. You gave her two of the same eye brushes and missed out one of the bigger brushes. You tried to say these two same brushes were 'slightly different'. They were not. It was obvious from pictures she sent but you were adamant that she was wrong. I hope I never have an experience like this with you.

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24-Jun-2017

Beauty Products

I was sent an email saying my parcel had been delivered and been left securely on the porch so I rushed home to get it as it was a present for my friend and I wanted to post it. I couldn't find it and was looking around the driveway; before being upset as I thought it had probably been stolen as this has happened to me before. The next day the parcel arrived fine; it was within the delivery time but it is slightly worrying that it said it was delivered in an exact location when it wasn't. I love Beauty Bay, your products and the website etc but the only other comment is that your packaging is always so big- it has improved over the last year and obviously I understand makeup is all different shapes but I think you still need a box around lipstick/eyeliner length but a bit thicker.

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