BEAUTY BAY Reviews

Consumer ratings of BEAUTY BAY

Feedback for www.beautybay.com has been compiled from 113820 Customer Reviews

  • Feefo member since
  • 28/07/2011
  • BEAUTY BAY - Online Luxury Retailer of thousands of beauty products from the best and niche brands with Free Worldwide Delivery - Urban Decay, bareMinerals, Alpha-H, Anastasia Beverly Hills, ZOEVA, Essie, OPI, Stila and many more.

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Reviews

DateProductRatingCustomer ReviewReply from www.beautybay.com
13-Jun-2017

Beauty Products

I can proudly say that each time I think I've had enough of ordering from beauty bay, I always go back to it. I could easily order from cult beauty and other stores but there's something about Beauty Bay.

In the last month in ordered 2 morphe palettes, 1 morphe brush an LA Girl pro powder and eyeshadow primer. Can I just say that beauty bay has never let me down when it comes to customer service, I'm the type of person that loves assurance and when I get notification by e-mail of my order receipt, when it has been despatched + tracking number, when it was given to the courriers and when it was delivered I feel more assured about getting the product.

Now when it comes to the products itself, I got two morphe palettes. One for me and as a surprise for my friend and we absolutely love it, it's our go to eyeshadow palette and I'm going to buy more morphe palettes and products in general once they're in stock and if I'm not broke haha. I'm starting a youtube channel in a month or so and i find it rather better using good quality makeup as it makes my job easier. The other things I got from beauty bay were amazon, the eyeshadow primer lasted all night ( I actually mistakenly slept with makeup on (oops) so the eyeshadow lasted all day), it was really amazing, I didn't really fancy the urban decay eyeshadow primer potion and I had been on the look out for a good eyeshadow primer.

Thank you Feefo for the opportunity to have an input and thank you Beauty Bay for always staying at the top of your game, I genuinely love shopping there ! xx

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18-Jun-2017

Beauty Products

I have nothing but good things to say about Beauty Bay. The way the deliveries come so quickly, next day delivery options and their tracking system.

I've become a fan of beauty bay and order most of my make up from there even though other places stock some of what Beauty Bay do.

I have never had an issue with my deliveries. They always arrive on time. No items are ever missing. They never send the wrong things.

If there was a rating above excellent I would have glady given Beauty Bay above excellent. Their sevices are above and beyond perfect.

I also love how they describe colours and shades of lippies and foundations meaning that you never pick the wrong colours.

I've ordered things from places before where bottles have been smashed or damamged but from Beauty Bay thats never an issue. I never feel a sense of foreboading that some of my glass items may be damaged I just know they will be in pristine condition.

I am not a person who orders online but Beauty Bay completely changed that for me. It is actually the only company I order from online. I actually do not write reviews either much and if I do they are mostly negative ones from negative experiences. But BB has changed that also. My first positive review to write for a company! And what a joy it was to write.

My only wish now is that they open up a beauty card or some sort of points system for orders for avid BBer's like me who are addicted to make and BB

Keep up the amazing service Beauty Bay.

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04-Jul-2017

Beauty Products

Здравейте,

Аз се казвам Стела Табакова и съм професионален гримьор от България. Редовно пазарувам от вашият онлайн магазин и съм много доволна от вашите услуги. Ще се радвам и за в бъдеще да работим така добре заедно.

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14-May-2017

Beauty Products

Beauty Bay is a wonderful website with a range of products from brands around the world which are not on sale in the UK usually. Not only is the website very easy to navigate, with multiple ways to refine your search, but it is well organised, the products are amazing and the service is incredible. I have ordered from Beauty Bay three times now after hearing about it from friends and on Youtube, and have never been disappointed with the quality of my products or the service received. The products are always well packaged and have always arrived the next day for myself, no matter how many items I've ordered, or what day I ordered them on, which I am very very impressed by. I have never received any broken makeup and have ordered presents for friends from the site as I am so impressed by the service. I think the pricing is very reasonable and the free delivery for orders over £15 is amazing. The only thing I would say is that, despite the impressive range of products that is constantly growing, I wish there were EVEN MORE products to choose from! I love this site and will be continuing to order from them in the future, I have nothing bad to say - highly, highly recommend.

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28-Jun-2017

Dipbrow Pomade Soft Brown

I feel that this website forfils my customer and consumer needs and wants to an extreme high standard as it has a brilliant service of their customer service team, delivery updates such as tracking etc including updating me whenever my parcel is close to being delivered (which makes the shopping/ reviving the delivery an exciting experience also). Over all I feel that Beautybay offers such a wide range of amazing different cosmetics. With that I feel that the range of products they sell keep me coming back time and time again as it is exciting especially when you receive an email about new different brands and cosmetics coming to stock. Furthermore, I feel that they offer an excellent charge for delivery and there deal where you spend 15 pounds you get free U.K. 3-5 day delivery is amazing as it means that you can spend away and get a good service of delivery also. To sum up Beautybay is my go to online makeup store, which I am extremely loyal to and will continue to be as the level of customer service is brilliant and it means all my needs and wants as a customer/consumer

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03-Jul-2017

Beauty Products

Easy website to navigate, delivery through Hermes is fast although package is sometimes a little beaten with little to no harm on the box, and so far, fingers crossed that it stays that way for the contents. Deals on items and next day delivery I favour because you don't have to pay the extra once you reach a certain total on the basket. Only contacted customer service once, I was left slightly disappointed as I was left days without a response. Once I recieved the response, i was left even more than just mildly disappointed. They didnt offer any support or peace of mind regarding a STINKY liquid lipstick. To this day I cannot bare to put it anywhere near my face as it gives me a headache and makes me want to pass out - a waste of my well earned £16. I keep urging myself to.contact them about my morphe brush set that leaves at least 8 hairs on my face when blending. I understand that the product quality is not controlled by beauty bay, but customer service is, I believe they should start investigating cases like mine that cpuld be due to a dodgy ingredient.

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20-Jun-2017

Beauty Products

I love Beauty Bay!
I've been hooked on so many make up brands and being able to order them off of this site is amazing!
Since February I think I've placed about 7 orders and I've never had a problem. My latest purchase included some more Morphe brushes and the Jeffree Star x Manny MUA Eclipse highlighter, which I am in love with! (It just took me ages to buy it after buying both of the collaboration liquid lippys as those were only what I intended on buying from the collection).
I dare say there will be another order placed this weekend in the hope that I am lucky enough to get my hands on some of my fave looking liquid lipsticks/lip ammo & lip scrubs from Jeffree Star's upcoming summer chrome collection providing that you'll have them in stock (which I'm praying for)!
As much as I love ordering from here I don't think my bank balance does ����. Just far too easy to use...but who cares? I earn my money so I shall spend it how I like! #MakeupObsessed
P.s. Being able to get my delivery within 2-3 days is a blessing!

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03-Jul-2017

Beauty Products

I usually have nothing. It good things to say about beauty bay but sadly this time my experience was very poor! I had been so excited about the new Jeffree Starr launch! I logged on as soon as it hit 6pm to find that there was no products from
The new range even on. I kept refreshing the page knowing that so many peopl were doing the same! I then took to I stagram to see if beauty bay had maybe said a different time or give an explanation. There loads of comments from excited fans like me that wanted a piece! The one response we got from beauty bay was 'CHILL OUT GUYS!' I think this is extremely poor customer service and even worse that then then went on to delete our comments! Was not till midnight that night I managed to order what I wanted, as a girl from instagram managed to get a link and sent it to all that asked! I have since ordered from you, but manly because I like the Jeffree Dtarr brand and it's easier for me to order from beautybay. But I will not recommend you to anyone!!!!

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07-Jun-2017

Beauty Products

I was a first time buyer at Beauty Bay a couple of weeks back, I've already made an account so now I'm hooked! Thinking what my next treat is! A friend recommended you and that's the best advice she's given in a long while!
The products I have bought are for myself aswell as Eid presents for my daughter and friend. They are good quality products with a decent price attached, what more could you want, click a button and it's on your doorstep within a couple of days or next day. I have bought my daughter the 'Anastasia glowing highlighter set' as an Eid present, can't wait to see the look on her face when she sees it, she will be excited! I was very pleased with that purchase because I was expecting a smaller palette, fab buy!
As I say, I defo will be recommending you to my friends.
Oh, and the delivery guy was a gent too, had a good conversation with him before he left.
Fab products and fab work, keep it up!
Amina

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06-Jul-2017

Beauty Products

Beauty Bay, have been terrible with dealing with my order. I ordered the Morphe 350 Palette on the 27th June 2017. It said it would take 2-3 days to come. I was happy with that. After 3 days on the 30th there was no palette, I did get an email saying it was dispatched but still a week later there's no palette!. I've emailed about it and the response is always late, never a quick reply. They said I can get a refund but I don't want a refund I want my palette as it was meant to be here for a party and not a week later!. This palette always goes out of stock so if they can't get me the palette and just the refund I won't then probably be able to get the palette for a couple of weeks!. Beauty bay emailed me saying it's lost in transit with Hermes and I've had a family member order from beauty bay before and they had trouble with the order and Hermes. I just want Beauty Bay to deliver my Palette as I paid £23!

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28-May-2017

Perfect Brow Pencil Granite

delivery is fast, items are high quality. The ordering process online is easy. My order was sent to the wrong address (addressed to 37 rather than 87) because beauty bay labelled it incorrectly. Because Hermes said it had been delivered beauty bay said I'd have to wait for them to investigate before sending a replacement/refund.
After a couple of days someone came to my door saying it had been delivered to their front door step, their granddaughter recognised my name on the label although it was addressed to their door number.
I messaged beauty bay to let them know, had a curt message asking me to send proof which I did, and then I didn't hear from them again. No apology for the length of time I had to wait, or the trouble I had to go to. I have ordered again since then, and had no issue.

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28-Jun-2017

Dipbrow Pomade Taupe

  • Customer also reviewed:
  • 9B The Blushed Blush Palette

Beauty bay have always delivered my items quickly. The one thing I will say is that my mother in law had trouble with makeup brushes she ordered a few months ago, and although she was given an incorrect brush, different members of the team continued to tell her it was the right brush. We knew it wasn't because I had ordered the same brushes from the company themselves, which we compared, as well as a card with descriptions of the brushes, not to mention the brushes are actually listed online. You gave her two of the same eye brushes and missed out one of the bigger brushes. You tried to say these two same brushes were 'slightly different'. They were not. It was obvious from pictures she sent but you were adamant that she was wrong. I hope I never have an experience like this with you.

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24-Jun-2017

Beauty Products

I was sent an email saying my parcel had been delivered and been left securely on the porch so I rushed home to get it as it was a present for my friend and I wanted to post it. I couldn't find it and was looking around the driveway; before being upset as I thought it had probably been stolen as this has happened to me before. The next day the parcel arrived fine; it was within the delivery time but it is slightly worrying that it said it was delivered in an exact location when it wasn't. I love Beauty Bay, your products and the website etc but the only other comment is that your packaging is always so big- it has improved over the last year and obviously I understand makeup is all different shapes but I think you still need a box around lipstick/eyeliner length but a bit thicker.

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24-Jun-2017

No-Colour Powder

The delivery was fast and was given a friendly service when receiving item.
The delivery was inexpensive, and the product itself was packaged perfectly and came in good condition.
The product I got was RCMA no-colour powder to set my foundation, I found that the product worked well for my foundation and also worked great due to my oily skin, the powder did not leave any white marks or make my make up look patchy. The product gave me a Matt result where you couldn't tell that I added powder.
In the powder you get so much product to last you a life time, sometimes I put too much powder onto my beauty blender but that wouldn't matter with this powder as it does not make you look Cakey!
I definitely will be buying this powder again from this company.

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08-Apr-2017

35U 35 Multi Color Shimmer Palette

  • Customer also reviewed:
  • M422 Crescent Shadow Brush

Beauty bay are a great service they make beauty products available that wouldn't really be in my country so that's awesome , the only issue I have is returns i feel on certain items it should be okay to open them then return as long as they are not used. An example of this is the brushes I've just ordered, there were no reviews or demos of them so I'm not sure what the quality of them will be like and they were £50, so not cheap, would be a waste if they turn out awful. Maybe beauty bay should allow people to open products such as this and return them if they are awful. The other possibility is have someone demo each product, it may be hard but there are bloggers willing to do so just so the buyer can get an idea of the quality of the product.

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09-Apr-2017

Beauty Products

Well I got two different packages on two different days and the first package turned up and is amazing yet the second package said that it was put in my 'front porch' under the mat yet when i got home it wasn't there. I have emailed Beauty Bay and they haven't actually dealt with the situation very well as i still haven't got my package yet and it is for my friends birthday which is very soon so i will need it then. I know that the package not coming to me isn't Beauty Bays fault as Herpes put a note in my door to say 'Sorry we missed you' yet Beauty Bay haven't dealt with situation as i still haven't got my package. However the package i did get was very nice and have loved it, just not very happy that i haven't got my other package.

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11-Apr-2017

Beauty Products

I shop with BeautyBay quite a lot, this time however there was a glitch in the system that meant my order duplicated itself. I contacted customer services immediately but I ordered in the evening so by the time I got there reply it was too late to stop the duplicate order as it was picked already which was frustrating. This meant I had to wait for the order to arrive, then contact customer services again to return it, and wait to get my money back for something I didn't really order. Don't get me wrong, the return process is easy enough I just think it would have been better to cancel the order than wasting time and money sending something unnecessarily. Love the products I ordered though (not enough to have 2 of each though!!)

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05-Jul-2017

Beauty Products

I ordered my first ever product from Beauty Bay 10 days ago and the delivery said it would take up to 3 days. However, I did not receive my parcel. when I tracked my order it stated that the order was damaged know one bothered to contact me in order to either compensate or give me an alternative.

I then took to the website to try and contact the company and all of the phone lines were shocking as they stated that I should email complaints via online, in which I did and I have still not got a response or my order in that matter. This will be the first and last time that I order from Beauty Bay. I have been messed around and will surely be posting this shocking service on my social sites so that my followers can be warned. I am yet to receive a response from customer service.

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02-Jul-2017

Beauty Products

Beauty bay is a brilliant service allowing us brits to be able to get brands from other parts of the world that would cost a fortune in custom fees! Their delivery prices are very reasonable and often have offers if you spend so much standard delivery is free which I find great and often encourages me to buy something. The packaging is of excellent quality ensuring my product gets to me in immaculate condition. I love beauty bay and will continue shopping there regardless but here is some constructive feedback:
-More brands! A girl can dream!! (Colour pop would be a blessing!)
-Packaging to be a letterbox size, thinking eco friendly and less likely to miss my parcel but I do understand the purpose behind the packaging.

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05-May-2017

Beauty Products

I recently received a package that i ordered for one of my friends birthday. The packaging was so delightful and classy to look at that i don't even need to wrap it!
I saw that you get free delivery if you spend £15 but i went way over my budget because of how excited i was! I even bought some products for myself and i have to say, they are amazing! Eyeshadows are so pigmented and liquid lipsticks came out exactly how i wanted it to be. I would love to win £100 BB voucher as you mentioned so i can spend many of your amazing products online and treat myself!
Thank you for the most amazing services, i would advice anyone to always order from this website as its one of the most trustworthy.

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12-Apr-2017

Facial Kit

I have already submitted feedback to you for Beauty Bay. I tolf you that the product was high quality and smelled divine. I also told you that the parcel arrived early and the outer packaging was in perfect condition with inovative padding inside. I told you that the presentation box was covered in sooty dirty finger marks and the cardboard holder inside was ripped so that the bottles were rolling about. This was very disappointing and unsightly as it was a birthday present for my daughter. I doubt I will buy anything else from Beauty Bay. They need to review the environmental conditions in which they send goods to ensure they reach the customer in a good, professionally presentable condition.

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30-May-2017

Beauty Products

The overall service was great. The delivery however not so much. I had an email to say my parcel had been delivered. On this day I was at work so I clicked the link to see the details & nowhere did it say who my parcel was delivered to. Upon returning home I was expecting to see a card through the door. There was none so I had no idea who or where my parcel had been delivered to. To me this is not acceptable for a deliver company to delivery parcels & not tell the customer where they have delivered to. You may wish to speak to Hermes about this as it does make me think twice about ordering again. Luckily I have an honest neighbour, however it did take me a while to find who had it.

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02-Jul-2017

Beauty Products

I have a lot of love for this sote, great web design and range. Free delivery was amazing. But what stopped me from saying excelent was that a change in order request i put in at 11pm was only picked up at 8:30 am the next day. I would love to see Beauty bay get a small skeleton staff for overnigt konitoring, but thats not a mist! I will say by 8:30 it was already to late to change my order, and technical support could do nothing about my package possibly ariving to late for me to receive it as i was about to leave the continent for the year. Id love to somehow see the communication between the support team and warehouse and courriers increse. Amazing site ang amazing service though

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09-May-2017

35T 35 Color Taupe Palette

  • Customer also reviewed:
  • Velour Liquid Lipstick Androgyny

First of all, every product I have purchased off beauty bay is amazing! And their customer feedback is so useful and helpful so I am very grateful to them for that. However, the only thing I am a bit disappointed with is that they do very less beauty products and varied brands. I really wish beauty bay would sell more unreachable brands, as us in the UK have a lot of issues ordering stuff from international online shops {Sephora}. If Beauty bay was to get Colorpop, Tarte, etc, I would never shop off any other website online! But besides that I have been very impressed with the early delivery and products. It would be amazing if you took my recommendation into account.

Thank you!

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23-Apr-2017

Beauty Products

I was very impressed with the delivery service. I had ordered in the afternoon and received my item the following morning! Also, i had never had spots on my face before and they suddenly appeared on my skin. I tried so many products but unfortunately nothing worked.
When I started using the drying lotion, i noticed within the first 3 days of using it. That it is doing what it says. I could not belive it! I am so happy that i purchased this product. I never thought my skin would start looking noticeably clear so quickly. It has definitely bought my confidence back and i will be buying again once i have run out. If you guys have acne then defo go for this you will not regret it!

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