Yapp Brothers Ltd Reviews

Consumer ratings of Yapp Brothers Ltd

Feedback for www.yapp.co.uk has been compiled from 1693 Customer Reviews

  • Feefo member since
  • 27/01/2012
  • Founded in 1969, Yapp Brothers Wine Merchants is widely recognized as the UK’s leading importer of French regional wines. The company has held the Rhône Specialist Merchant of the Year Award for the past two years and is recommended as one of the ‘Top Ten Wine Shops in the UK’ by The Times. Our agencies include world-famous domaines such as Jean-Louis Chave, Georges Vernay, Patrick Jasmin, Auguste Clape, Alain Graillot, Le Vieux Donjon, Trévallon and Jasper Hill. From its premises in Mere, Wiltshire, Yapp Brothers runs a shop, mailorder and internet operation, as well as supplying many of the best restaurants in the UK (encompassing over 50 Michelin stars).

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Reviews

DateProductRatingCustomer ReviewReply from www.yapp.co.uk
7 Hour(s) ago

Rasteau: Domaine Saint Gayan 'Ilex' 2011

Service
Product

Service rating : I have been buying from Yapp's for 20 years and know that I can trust them. I was only very disappointed with one case of wine delivered and they accepted its return without question. Good service.
Product: This rating is based on a 2007 Rasteau which I purchased in 2010 and is why I bought a case of the 2011 which I haven't tasted yet. The last bottle of the 2007 I opened in 2015 and it had improved enormously and was delicious.

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No Comment
30 Hour(s) ago

Sauvignon Selection Mixed Case Offer

Service
Product

Service rating : As ever
Product: only one tried yet - excellent

No Comment
27-Aug

Sancerre: Domaine Andre Vatan 'Les Perriers' Blanc 2014

Service
Product

Quick, accurate telephone service

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Thank you for posting your comments. The Sancerre offer was one of our top sellers this summer. We hope you're enjoying it. Thanks again.

Kind regards, Yapp Brothers.
27-Aug

Irouléguy: Domaine Ilarria Cuvée Bixinto 2009

  • Customer also reviewed:
  • Côtes du Luberon: Château la Canorgue Rouge 2012
Service
Product

Quick. Prompt and efficient

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Thank you so much. I'm glad you're enjoying the Ilarria - one of our less well known products but gaining a good reputation. Thanks again.

Kind regards, Yapp Brothers.
26-Aug

Pic Saint-Loup: Mas Bruguière l'Arbouse 2013

Service
Product

website seems like hard work but the people who answer the are good

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sorry to hear you found the website hard work. We really appreciate input on all aspects so if there's something in particular which you found frustrating please do let us know. I'm glad you had more success on the telephone - hope to talk to you again soon :) Many thanks.

Kind regards, Yapp Brothers.
26-Aug

Bandol: Mas de la Rouvière Rosé 2014

  • Customer also reviewed:
  • Brézème: Domaine Lombard Blanc 2014
  • Côteaux du Cap Corse: Domaine Pièretti Rosé 2014
  • etc.
Service
Product

Excellent range of wines from reliable producers

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Thank you for taking the time to post your comments. It's much appreciated. There will be a chance to meet some of our growers at The Vintners' Hall in London in November. Please see our main website for full details. We are proud to have developed such close relationships with some real masters of the art of wine production. Thanks again.

Kind regards, Yapp Brothers.
26-Aug

Yapp Brothers Six Bottle Sampler

Service
Product

Service rating : Order arrived promptly. As always, wines are really good
Product: Very pleased with new "own label " red and white wines

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Thank you for your feedback. It's good to know that your order arrived as it should and that you're enjoying the six bottle sampler. The 'own label' wines are gaining an enviable reputation - we're glad you like them. Many thanks.

Kind regards, Yapp Brothers.
26-Aug

IWC Six Pack Offer July 2015

Service
Product

Service rating : I had the usual first class and courteous service from Yapp. I always phone through my order and get terrific help. I have recommended Yapping to many people
Product: Could not have been better

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Merci mille fois and thanks a million for your generous recommendations - it is much appreciated. We're pleased you enjoyed the IWC offer case. Thanks again.

Kind regards, Yapp Brothers.
25-Aug

IWC Six Pack Offer July 2015

Service
Product

Service rating : Good service.
Product: Wines arrived promptly but were a bit of a disappointment for £10/bottle wines.

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Thank you for your feedback. We are obviously pleased that you feel we offer good service. The offer case you purchased has been well received by and large and we're sorry that it didn't meet your expectations. We do have a good selection of wines from £8 - £12 so if you'd like any further suggestions based on your own personal preferences please do give us a call and we'll be very happy to suggest other wines for you to try. Thanks again.

Kind regards, Yapp Brothers.
25-Aug

Vin de Pays de Vaucluse: Domaine de Durban Viognier 2014

  • Customer also reviewed:
  • Gamay: Vin de Pays de l'Ardèche 2013
  • Yapp Rouge 2014
  • etc.
Service
Product

Such a well-chosen list of wine with a great range and depth of terroir and grapes resulting in great potential for quaffing or choice cooking. The service is friendly and first class, whether over the phone or in person.

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The wine list is a labour of much love and attention. We're glad you enjoy it. We love the wines too so it's easy to be enthusiastic when chatting to customers.

Thank you for your feedback and we hope to see you in the shop again soon.

Kind regards, Yapp Brothers.
25-Aug

Savennières: Château d'Epiré 2009

  • Customer also reviewed:
  • Côteaux du Layon: Château la Tomaze 2014
  • Saint-Nicolas-de-Bourgueil: l'Expression 2013
  • etc.
Service
Product

OK but for one bottle short-delivered and still awaited one month later.

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Thank you for your feedback. We did hope to have the St Nicolas back in stock a little earlier, but it is now with us (I emailed you yesterday to advise re the vintage change - 2014 which we consider to be better than 2013) so we will be happy to arrange delivery on a date most convenient for yourself. Thanks again.

Kind regards, Yapp Brothers.
25-Aug

Deckchair Demies Mixed Case Offer

  • Customer also reviewed:
  • IWC Six Pack Offer July 2015
  • Rioja: Marqués de Zearra Crianza 2009
Service
Product

Service rating : Great wines, great people.
Product: Was a present for my daughter. Don't think she's tried it yet, but some of the wines are old friends.

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Thank you for your very nice comments - we really appreciate it.

The half bottle offer cases are always popular. They're great to open at lunchtime... or any time really! We hope your daughter will enjoy them too.

Many thanks.

Kind regards, Yapp Brothers.
25-Aug

Sancerre: Domaine Andre Vatan 'Les Perriers' Blanc 2014

  • Customer also reviewed:
  • Huile d'Olive Vierge Extra - Domaines Bunan
Service
Product

Service rating : Service excellent. Have been a customer for many years.
Product: Sancerre excellent. A favourite

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Thank you for taking the time to provide feedback and for your custom over the years - both are much appreciated.

The Sancerre offer case was a hit - one of our best sellers - and we're glad you've been enjoying it.

Thanks again.

Kind regards, Yapp Brothers.
25-Aug

Saumur Blanc 2014

  • Customer also reviewed:
  • Savoie: Cuvée l'Orangerie 2014
Service
Product

Service rating : excellent prompt service
Product: moreish

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We're encouraged by your comments on our service, thank you.

The wines from the Savoie aren't very well known in the UK but we definitely think they're an excellent addition to our 'portfolio' and are glad you're enjoying them too. They tend to be lower ABV (11% to 12%) which definitely appeals to many of our customers.

Thanks again.

Kind regards, Yapp Brothers.
25-Aug

IGP Vin de Pays de l'Hérault: Domaine Roquemale 'Meli Melo' 2013

  • Customer also reviewed:
  • IGP Vin de Pays de la Drôme: Domaine Lombard Viognier 2014
Service
Product

Service rating : Service always brilliant
Product: We took advantage of a free delivery offer to replenish stocks of this lovely wine; unfortunately we drank it all up in about a week!

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Thank you for your positive comments. We're very pleased that you consider we provide a 'brilliant' service.

The Meli Melo has quickly become a firm favourite with Yapp customers. Free delivery is back until end August so just let us know if you'd like to replenish stocks again :)

Kind regards, Yapp Brothers.
25-Aug

Amour d'Été Mixed Case Offer

Service
Product

Service rating : The delivery arrived on time and was very easy to order online. When I spoke to one of your staff to check the delivery had been made she knew all about it and confirmed it had been delivered on the date I wanted.
Product: This was a delicious mix of wines and very well received by my cousins in Scotland - I hope they will order More!

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Thanks for letting us know that you found the online ordering easy to use. Whilst - unfortunately - we don't achieve 100% first-time success rate on deliveries we do try to keep an eye on consignments so that we can be proactive in resolving issues. I'm pleased that, in your case, the delivery also worked well for you.

The offer cases are a great way to try a range of wines at sensible prices.

Thanks again for your comments.

Kind regards, Yapp Brothers.
24-Aug

Yapp Rouge 2014

Service
Product

Service rating : Very good service- as usual
Product: Very pleasant wine on my second case!

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Thank you for your comments. We're pleased to hear that you're enjoying the Yapp Rouge. Thanks again.

Kind regards, Yapp Brothers.
24-Aug

Côtes du Luberon: Château la Canorgue Rouge 2012

  • Customer also reviewed:
  • Côteaux d'Aix: Domaine des Oullières Blanc 2014
  • IGP Vin de Pays de la Drôme: Domaine Lombard Viognier 2014
  • etc.
Service
Product

Service rating : First class
Product: An old favourite for more than twenty years. Nuff said!

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Many thanks for the 'First Class' feedback and also for your loyal support over the years. We just wish we could import a bit of Provence sunshine at the same time as the wines! Thanks again.

Kind regards, Yapp Brothers.
24-Aug

Lirac: Domaine Maby La Fermade Blanc 2014

Service
Product

Cannot fault actual purchase ,however,I rang to ask for a broad indication of time of delivery and was told before 1pm - then actual delivery was 3.30 pm. Correct day though.

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Thank you very much for your comments and it's good to know that you're enjoying the wine you purchased. Regarding your delivery: our standard terms with our carrier service are next day between business hours. Sometimes we are able to obtain fairly accurate ETAs on deliveries which we can pass on to customers and I'm sorry that, in your case, the information provided was incorrect. Where possible we do ask for 'If out' instructions so that items can be left safely without the need for customers to wait in all day for their delivery. For future orders if you have fairly specific requirements please do give us a call in advance so we can offer suggestions/options to suit your requirements. Many thanks.

Kind regards, Yapp Brothers.
24-Aug

New Dicoveries Offer Case

Service
Product

Service rating : They took my order efficiently and delivered promptly
Product: Only drank one bodttle so far and was disappointed

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We're pleased that you're happy with the service and are obviously disappointed that the bottle of wine you've drunk so far was not to your liking. Please do get in touch so we can discuss either a refund or replacement. Thank you for taking the time to let us have your feedback. It is so helpful.

Kind regards, Yapp Brothers.
24-Aug

Deckchair Demies Mixed Case Offer

Service
Product

Service rating : Courteous, knowledgable, prompt delivery and no quibbles on returns. Wine quality always excellent
Product: this was a gift for someone else (in Scotland) but they were very pleased!

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Thank you very much for your lovely feedback. We're gratified that the present sent to Scotland was well received. Hope to see you again soon.

Kind regards, Yapp Brothers.
24-Aug

Gigondas: Domaine Saint Gayan 2011

Service
Product

Service rating : Prompt service and no delivery charge.
Product: Cote du Rhone is my favourite region, and Yapp has a fine selection. This Gigondas is everything it should be.

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Thank you. We try hard to ensure deliveries are made in line with customer requirements. The UK is the largest export market for Rhone wines so you're not alone in sharing an excellent appreciation for France's second largest AOC wine area. Thanks again.

Kind regards, Yapp Brothers.
24-Aug

IWC Six Pack Offer July 2015

Service
Product

Service rating : as always brilliant service and attention to detail as for the wines Top class !!
Product: all of the selection were really good I can see why Yapp received the awards they
rightly deserve...the selection appeals to everyones tastes with easy drinking white and rose and good power and fruit from the reds ..well done to the Wine buyers at Yapp; keep up the good work .....

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We very much appreciate your support and generous feedback. Jason and Tom selflessly apply themselves to the mission of finding new vinous treasures (Yapp's Adventures in Wine) to share with our customers - we're glad you're enjoying them :)

Kind regards, Yapp Brothers.
23-Aug

Saint-Joseph: Jean-Louis Chave Sélection 'Circa' 2013

Service
Product

prompt and courteous

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Thank you. We hope you're enjoying the St Joseph Circa - it's had great reviews and rightly so in our opinion.

Kind regards, Yapp Brothers.
23-Aug

IWC Six Pack Offer July 2015

Service
Product

Service rating : Speedy delivery
Product: Great selection

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