Yapp Brothers Ltd Reviews

Consumer ratings of Yapp Brothers Ltd

Feedback for www.yapp.co.uk has been compiled from 1246 Customer Reviews

  • Feefo member since
  • 27/01/2012
  • Founded in 1969, Yapp Brothers Wine Merchants is widely recognized as the UK’s leading importer of French regional wines. The company has held the Rhône Specialist Merchant of the Year Award for the past two years and is recommended as one of the ‘Top Ten Wine Shops in the UK’ by The Times. Our agencies include world-famous domaines such as Jean-Louis Chave, Georges Vernay, Patrick Jasmin, Auguste Clape, Alain Graillot, Le Vieux Donjon, Trévallon and Jasper Hill. From its premises in Mere, Wiltshire, Yapp Brothers runs a shop, mailorder and internet operation, as well as supplying many of the best restaurants in the UK (encompassing over 50 Michelin stars).

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.yapp.co.uk
21-Aug

Cassis: Clos Sainte Magdeleine Rosé 2013

  • Customer also reviewed:
  • Alsace: Sylvaner 2006
  • Alsace: Pinot Blanc 2007
  • etc.
Service
Product

Would be excellent, but I think your pricing is usually 10-15% more than I want to pay for any particular wine / quality point. So I tend to buy from you only when their are particular bargains, or in small quantities to explore new things

Read more
Thanks for your feedback. We are always looking for bargains that we can offer customers, but the quality has to be there.
Have you used the advanced search facility or the 'wines under £10' feature on our homepage?
In any case, look out for our summer bin ends deal that we are working on for end of August.

Best regards, Yapp Brothers.
20-Aug

Summer Sale Six Pack Offer

Service
Product

Service rating : Very welcoming and delivered on time. Ver nice touch to send a bottle opener at a later date.
Product: We have only tried two of the six bottles so a little premature to be rating the wine but good so far

Read more
Thanks for the feedback and we're delighted that you liked the corkscrew.

Best regards, Yapp Brothers.
19-Aug

Saumur Rouge: Domaine Filliatreau Château Fouquet 2012

Service
Product

Service rating : Excellent service - helpful staff.
Product: Tried slightly chilled as suggested - went down very well!

No Comment
19-Aug

Collioure: Domaine La Tour Vieille 'La Pinède' 2012

  • Customer also reviewed:
  • Menetou Salon: Domaine Jean Teiller Blanc 2012
  • Alsace: Gewürztraminer 2007
  • etc.
Service
Product

We felt very welcome at the wine tasting in Mere and enjoyed our visit.

No Comment
18-Aug

Collioure: Domaine La Tour Vieille 'La Pinède' 2012

  • Customer also reviewed:
  • Kingston Black Apple Aperitif
  • Vin de Pays de Vaucluse: Le Petit Caboche 2012
  • etc.
Service
Product

Excellent service as always

No Comment
18-Aug

Costières de Nîmes: Château Roubaud Rouge 2012

  • Customer also reviewed:
  • Côtes de Gascogne: Domaine Millet Colombard-Ugni Blanc 2012
  • Côtes du Rhône: Domaine Saint Gayan 2012
  • etc.
Service
Product

Excellent customer service, as always

No Comment
16-Aug

Summer Sale Six Pack Offer

Service
Product

Service rating : Very helpful, valued their advice highly, faultless delivery
Product: Excellent wines, greatly enjoyed, just what we have come to expect from Yapp!

Read more
Thank you for your kind feedback, glad to hear you enjoyed the wine!

Best regards, Yapp Brothers.
16-Aug

Vin de Pays Catalan: Grenache 2012

  • Customer also reviewed:
  • Côtes de Gascogne: Domaine Millet Cabernet Franc / Merlot 2012
  • Côtes du Vivarais 2011
  • etc.
Service
Product

As always, welcoming and friendly - even if your spend is very low!

No Comment
15-Aug

Summer Sale Six Pack Offer

Service
Product

Service rating : Delivered as advised
Product: I have yet to taste them all

No Comment
15-Aug

Neagles Rock: Cabernet Sauvignon 2010

  • Customer also reviewed:
  • Côtes du Vivarais 2011
Service
Product

Service rating : Distinctive, knowledgeable, helpful; quite expensive
Product: A fine example of Antipodean Cab Sauvignon: should keep well for several years but v good for drinking now

Read more
Thank you for your great feedback! The Neagles Rock Cabernet Sauvignon 2010 certainly is lovely but if you need any help choosing a more cost effective wine from our range please do not hesitate to give us a call on 01747860423.

Best regards, Yapp Brothers.
15-Aug

Châteauneuf du Pape: Domaine du Père Caboche Rouge 2010

  • Customer also reviewed:
  • Bandol: Mas de la Rouvière Blanc 2012
  • Bellet: Domaine de la Source Blanc 2011
  • etc.
Service
Product

Friendly, professional and expert.

No Comment
14-Aug

Summer Wine Press Offer

Service
Product

Service rating : good
Product: was a present

No Comment
12-Aug

Châteauneuf du Pape: Le Vieux Donjon Rouge 2006

Service
Product

This is a pretty useless questionair. Means nothing

Read more
We're sorry if it seems like that, but we certainly appreciate all the feedback that (over 25% of) customers are providing. We are using the information to improve our service and wine range, so it's very useful to us. We agree that the survey itself could be better and we are providing our own feedback to Feefo prior to the launch of their new version later this year. That's probably a longer answer than you expected, but it shows we care!

Best regards, Yapp Brothers.
11-Aug

Summer Wine Press Offer

Service
Product

Service rating : Very efficient delivery and good knowledge of their wines
Product: Have always enjoyed their wines and have just remembered I need some more white wine so will get on their website!

Read more
Bravo! Many thanks for the enthusiastic feedback, it's very much appreciated by the whole team here.

Best regards, Yapp Brothers.
11-Aug

Yapp Champagne

Service
Product

Delivery is very prompt. Very much appreciated.

No Comment
11-Aug

New Chinon Six Pack Offer

Service
Product

Service rating : The service is friendly and efficient.
Product: The red was excellent the white a little neutral not as good as those I have drunk in Brussels recently. The idea of targeted six packs with free delivery is innovative and welcome

Read more
Thank you for your feedback and lovely to hear that you enjoy our offer format. If you have any further bottles of the white please feel free to contact us directly and we would be happy to arrange an exchange under our no quibble guarantee policy.

Best regards, Yapp Brothers.
11-Aug

Sancerre: Domaine André Vatan 'Maulin Bèle' Rouge 2011

Service
Product

Service rating : Excellent service. My name and address were spelt incorrectly on the welcome pack, but when I phoned up it turned out that they were correct on the system and that it was an error in the marketing department. Other than that everything has been excellent so far.
Product: A revelation

Read more
Sorry about that, poor show. The marketing department will be roundly chastised on their return from holidays.

Best regards, Yapp Brothers.
11-Aug

Cassis: Clos Sainte Magdeleine Blanc 2012

  • Customer also reviewed:
  • Côtes de Thongue: Domaine Les Filles de Septembre Rosé 2013
  • Vouvray Mousseux Brut
Service
Product

I sent an email to Yapp to express my disappointment at the horrible Cotes de Thongue wine. I never had a reply to or an acknowledgement of that email.

Read more
Thank you for your feedback. Sorry to hear that you did not enjoy the Cotes de Thongue Rose and apologies if we haven't responded to you, how very unlike us. We will investigate and contact you directly.

Best regards, Yapp Brothers.
11-Aug

Fabulous Filliatreau Mixed Case Offer

Service
Product

Service rating : very good - cannot be faulted
Product: Very pleased with the selection especially as i would not normally have bought wine from that region

Read more
Very happy to hear we were able to help you discover a new region, please always feel free to contact us if you have any further queries or require any assistance with your next selection.

Best regards, Yapp Brothers.
10-Aug

Bellet: Domaine de la Source Blanc 2012

  • Customer also reviewed:
  • Meursault: Stephane Brocard 2010
  • Bellet: Domaine de la Source Rosé 2013
Service
Product

Good and efficient

No Comment
10-Aug

Wines of the Month Offer Case - June 2014

Service
Product

Great delivery service. Could do with the website being easier to find wines to make up a box of your own choosing.

Read more
Thank you for your feedback and I hope you enjoyed the wine. We are constantly working on our website especially in response to feedback such as this. Please rest assured that your comments will be passed onto the website team.

Best regards, Yapp Brothers.
10-Aug

Sauvignon Selection Mixed Case Offer

  • Customer also reviewed:
  • Crémant de Limoux Brut Cuvée Selection
  • New Chinon Six Pack Offer
  • etc.
Service
Product

Service rating : I always find the customer service friendly and efficient.
Product: This was a good opportunity to compare a range of Sauvignon blanc.

No Comment
10-Aug

Crème de Cassis

Service
Product

Service rating : Helpful and knowledgable staff,good selection of wines
Product: Price has increased and bottle size decreased since last purhase

Read more
Thank you for your feedback. Unfortunately we are unable to source the 75cl bottles as they are now being discontinued, apologies for any inconvieniance caused. So yes we are now selling the 50cl bottles at the recommended retail price of £14.50 a reduction from the £22.50 of the 75cl bottles.

Best regards, Yapp Brothers.
10-Aug

Minervois: Domaine Le Cazal Tradition 2012

  • Customer also reviewed:
  • Côtes de Thongue: Domaine Les Filles de Septembre 'Tradition' 2013
Service
Product

Knowledgeable and helpful even though it was a very small purchase of two bottles

No Comment
10-Aug

Domaine la Tour Vieille: Banyuls Réserva

  • Customer also reviewed:
  • Saumur: Paul Filliatreau Blanc 2013
  • Savoie: Domaine de L'Idylle: Roussette Cuvée Emilie 2012
Service
Product

Easy to order. Prompt delivery.

No Comment