Yapp Brothers Ltd Reviews

Consumer ratings of Yapp Brothers Ltd

Feedback for www.yapp.co.uk has been compiled from 1347 Customer Reviews

  • Feefo member since
  • 27/01/2012
  • Founded in 1969, Yapp Brothers Wine Merchants is widely recognized as the UK’s leading importer of French regional wines. The company has held the Rhône Specialist Merchant of the Year Award for the past two years and is recommended as one of the ‘Top Ten Wine Shops in the UK’ by The Times. Our agencies include world-famous domaines such as Jean-Louis Chave, Georges Vernay, Patrick Jasmin, Auguste Clape, Alain Graillot, Le Vieux Donjon, Trévallon and Jasper Hill. From its premises in Mere, Wiltshire, Yapp Brothers runs a shop, mailorder and internet operation, as well as supplying many of the best restaurants in the UK (encompassing over 50 Michelin stars).

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Reviews

DateProductRatingCustomer ReviewReply from www.yapp.co.uk
09-Dec

Harvest Supper Mixed Case Offer

Service
Product

Service rating : They provide fast, responsive and accurate service
Product: I have only tried the Vins de Pays Catalan: Grenache so far. It was good.

Read more
Thank you for the positive feedback on both our service and the Catalan Grenache, which is a rare gem of a wine - we recommend it with salted almonds or anchovies on toast!

Best regards, Yapp Brothers.
25-Nov-2014

Savoie: Cuvée l'Orangerie 2013

  • Customer also reviewed:
  • Côtes du Rhône: Domaine Saint Gayan 2011
  • Chablis: Domaine Christophe Camu 2013
  • etc.
Service
Product

A great personal service and interesting wines

No Comment
23-Nov-2014

The Spectator Mini-Bar Offer 2014

Service
Product

Accepting delivery in a 8-hour window during the daytime on weekdays is more than a little problematic and severely restricts the convenience of shopping. More, I apparently didn't hear the courier ringing (it's usually not a problem) and he left the wines with a neighbour. A little more persistence would be desirable, perhaps even a call on the mobile number you carefully collect in case there are problems with the delivery.

Read more
We are so sorry that the delivery didn't arrive as planned. We work closely with our carriers to try and ensure a smooth experience for customers, but occasionally things go wrong. We are happy to leave the wine in a safe place, as advised by you, if you are unable to be at home to accept the delivery. It is very useful to have your feedback as we will feed it back in turn in order to continually improve our service to customers. Thank you for taking the time to let us know.

Best regards, Yapp Brothers.
23-Nov-2014

Cassis: Clos Sainte Magdeleine Blanc 2012

Service
Product

Service rating : Gr.eat service
Product: First class wine with fish.

Read more
We agree and we recently enjoyed the Cassis with the provençale fish dish, bourride. A perfect match! Thank you for your feedback.

Best regards, Yapp Brothers.
22-Nov-2014

Domaine la Tour Vieille: Banyuls Réserva

Service
Product

Service rating : Exciting, knowledgeable marketing of French wines, easy ordering and prompt delivery.
Product: A new experience for us so not much to judge it by. Nevertheless a quality drop.

Read more
The Banyuls is delicious, and a perfect wine to enjoy over the fast-approaching holiday season. We hope you enjoy it and thank you for your kind feedback.

Best regards, Yapp Brothers.
22-Nov-2014

Critical Acclaim Mixed Case Offer

Service
Product

Service rating : Always delighted by my dealings with Yapp Bros.
Product: Not yet arrived, but anticipated with pleasure.

No Comment
22-Nov-2014

Ratafia de Champagne

  • Customer also reviewed:
  • Crémant de Loire Mousseux Brut
  • Sancerre: Domaine Andre Vatan 'Maulin Bèle Rosé 2013
Service
Product

Service rating : The lady in the shop was incredibly helpful and had good knowledge.
Product: Have had it before and came to your premises especially to buy it.

Read more
Very happy to be able to supply you with the Ratafia de Champagne and we hope you enjoyed the other wines too. We will pass on your comments to our shop team. Thank you for taking the time to send us your feedback.

Best regards, Yapp Brothers.
22-Nov-2014

Domaine Py: Corbières Blanc '3ème Cuvée' 2012

Service
Product

Service rating : Fast and efficient
Product: Love it and very disappointed it's currently out of stock!

No Comment
22-Nov-2014

Bellet: Domaine de la Source Blanc 2012

  • Customer also reviewed:
  • Bandol: Mas de la Rouvière Rouge 2010
  • Cassis: Clos Sainte Magdeleine Blanc 2012
  • etc.
Service
Product

best service of any UK merchant, lovely helpful staff

No Comment
22-Nov-2014

Condrieu: Chaillées d'Enfer 2009

Service
Product

Service rating : Good advice. Very accommodating
Product: Enjoyed it very much

No Comment
22-Nov-2014

Irouléguy: Domaine Illaria Rouge 2011

  • Customer also reviewed:
  • Vacqueyras: Domaine du Grand Montmirail 2012
Service
Product

Very helpful

No Comment
22-Nov-2014

Delightful Demies Mixed Case Offer

Service
Product

Service rating : As ever - excellent.
Product: Bit pricey but fine quality

No Comment
22-Nov-2014

Gros Plant du Pays Nantais: Domaine de la Mortaine 2013

  • Customer also reviewed:
  • Muscadet de Sèvre et Maine Sur Lie: Domaine de la Mortaine 2012
Service
Product

Service rating : Always great service
Product: Didn't like this— thin and sharp. The Muscadet is a much better bet. Yapp offered to take it back, but we'd bought only 3 bots and needed to be sure we didn't like it!

Read more
Once again, we are sorry you didn't like the Gros Plant, but pleased to hear the Muscadet was more to your taste.

Best regards, Yapp Brothers.
22-Nov-2014

Pic Saint-Loup: Mas Bruguière l'Arbouse 2012

Service
Product

Service rating : Service is first class delivery on time.
Product: Excellent value

No Comment
22-Nov-2014

Château Simone Rouge 2010

  • Customer also reviewed:
  • Bandol: Mas de la Rouvière Rouge 2009
  • Côtes de Provence: Domaine Richeaume: Cuvée Tradition 2011
Service
Product

Great variety of regional wines, prompt and efficient service and a free waiters friend thrown in! Delivery on time. What's to complain about?

Read more
Thank you for such positive feedback. We're so pleased to hear you were happy with the service you received.

Best regards, Yapp Brothers.
22-Nov-2014

Gigondas: Pascal Frères 2007

Service
Product

Service rating : Pleasant service and good delivery. No complaints at all
Product: I have not opened a bottle yet!

Read more
Great to hear you were happy with our service and we hope you enjoy the Gigondas.

Best regards, Yapp Brothers.
27-Oct-2014

Alsace: Sylvaner 2006

  • Customer also reviewed:
  • Gros Plant du Pays Nantais: Domaine de la Mortaine 2013
  • Pic Saint-Loup: Mas Bruguière L'Arbouse 2012
  • etc.
Service
Product

Service rating : Comme toujours!
Product: Comme toujours!

Read more
Merci à vous!

Best regards, Yapp Brothers.
27-Oct-2014

Pic Saint-Loup: Mas Bruguière L'Arbouse 2012

Service
Product

Service rating : I love Yapp Bros, Always prompt courteous and they know their stuff! And it's personal attention too.
Product: Fantastic wine for the price

Read more
Thank you for such positive feedbck. We love the Pic St Loup l'Arbouse too and so did Jane MacQuitty, according to her wine column in The Times last Saturday.

Best regards, Yapp Brothers.
26-Oct-2014

Gigondas: Domaine Saint Gayan 2007

  • Customer also reviewed:
  • Domaine la Tour Vieille: Banyuls Réserva
Service
Product

Great service, always good wines.

No Comment
22-Oct-2014

Saint-Chinian: Château Milhau-Lacugue 'Les Truffières' 2010

Service
Product

Service rating : value, ease of use & speed of delivery
Product: very good indeed as an everyday "clunker", not all that subtle. excellent value for money

Read more
Great to hear you are pleased with the service you received. We agree that the St Chinian Les Truffières is good value for everyday drinking with bold, simple food. Decanter Magazine rated it 'outstanding' and it has had several other excellent reviews in the press.

Best regards, Yapp Brothers.
21-Oct-2014

Autumn Sale Six pack 2014

Service
Product

Service rating : Ordering and delivery first class. Easy to understand web site.
Product: Good value and those I have sampled have been very good and enjoyable.

Read more
It's extremely useful to hear feedback about the website so thank you. We're pleased that you enjoyed the wines too.

Best regards, Yapp Brothers.
21-Oct-2014

Châteauneuf du Pape: Le Vieux Donjon Rouge 1995

  • Customer also reviewed:
  • Châteauneuf du Pape: Le Vieux Donjon Rouge 1998
Service
Product

Service rating : Straightforward and efficient through ordering to delivery
Product: N/a

No Comment
21-Oct-2014

Bourgueil: Les Cent Boisselees 2009

  • Customer also reviewed:
  • Alsace: Pinot Blanc 2007
  • Bergerac Sec: Domaine de l'Ancienne Cure 2012
  • etc.
Service
Product

Yapp Brothers offer an excellent service; there is a fantastic selection of wines, they keep you up to date with what they have, they are very friendly and helpful when you visit them and, best of all, the ambience they have created at their outlet makes any visit positively joyful.

Read more
Thank you for taking time to give such in-depth feedback. We shall pass your comments on to the team, and we look forward to seeing you here in Mere again soon.

Best regards, Yapp Brothers.
20-Oct-2014

The Spectator Mini-Bar Offer 2014

Service
Product

Service rating : Very quick delivery. Even before cheque had cleared bank!
Product: Only had 2 out of 12 so far. But very pleased.

Read more
Good to hear you're enjoying the wines you've tasted so far. We hope the rest are just as good. Thank you for the feedback on the delivery too.

Best regards, Yapp Brothers.
20-Oct-2014

Harvest Supper Mixed Case Offer

Service
Product

Service rating : It has been a pleasure to deal with Yapps for over 40 years
Product: Potentially excellent

Read more
It has been a pleasure to have your custom. We hope you enjoy the wines you have selected this time.

Best regards, Yapp Brothers.