Christmas tree lights, Xmas decorations, Christmas tree lights, LED string lights, fairy lights and Christmas trees from Xmas Direct. Your one stop shop for indoor and outdoor lighting
The rating shows just the review scores in the category or product area selected.
Service
Products
Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : I rang to clear up a point that was not clear on the product description. The man I spoke to was very helpful and grateful for my input - but not enough to offer me a little discount!Product rating : The lights are fine. Only point I would make is that they came with spare bulbs. Not knowing this I ordered a pack of spare bulbs (Doh!). Perhaps it was written in the product description, but I didn't see it.
Service rating : fast serviceProduct rating : jasr as required
good fast service :)
Service rating : Straightforward, clear website and order process.Product rating : Very satisfied. Looks and performs as expected
Great service and delivery. Well packaged item too.
Really excellent service, very pleasant and helpful when a query arose.
Service rating : Very Quick Delivery and products as describedProduct rating : The on off switch is stiff and imprecise but not disappointed enough to return them.
Service rating : Great serviceProduct rating : Brilliant Product
Still not received my order
Service rating : Fab service and quality if itemsProduct rating : Luv them!
Package arrived 23 April 2013. Excellent service.
Service rating : always helpful and speedy serviceProduct rating : wonderful just about to order something else!
Service rating : Very helpful service and prompt delivery. Thank youProduct rating : They seem to be what I need but I will try them out on a tree before I order the ones I need for the marquee.
Service rating : The service was extremely efficient and the goods arrived at the time I requestedProduct rating : Pleased with the product just hope they last as long as the last set of lights - 10years +
very good service
Good quick service
Quick, no nonsense, efficient
Service rating : Thank you for your briliant serice.Product rating : I must try to find more ways of using your lights.
Customer service excellent after sending the wrong product I rang up and they sent a replacement immediately
From order to delivery was excellent and extremely quick.
Service is 5* with x-direct this is the third time ive used you guys and i cant fault it. Goods came on time and there no problems putting them up. Keep it up
Service rating : really quick turnaround arrived the next morning.Product rating : perfect. will order again.
Service rating : Great prompt sevice .Product rating : Very cheerful!
Service rating : Very quick delivery thank youProduct rating : Perfect for what I doing - making beaded net covers in bright colour and these baubles set them off a treat!10-Mar-2013Prompt and efficient service - product was as described and of good quality
Service rating : Everything as promised and quick deliveryProduct rating : Just as described
excellent service and extra fast delivery
Service rating : Great service each time I have bought from you.Product rating : I'm really pleased with my purchases. They look more like glass than anything else I have seen. May be quite expensive but I will use them year after year so I'm willing to pay.
Service rating : Arrived so fastProduct rating : Tested and tried...perfect thanks
Service rating : super efficient in every aspectProduct rating : Best traditional lights on the market
Service rating : Caroline with whom I spoke on the phone was helpful and had a really nice manner. Thankyou!Product rating : I was a bit disappointed that the bauble was not shinier.
Great price easy to order
Efficient and good service. Although my parcel didn't arrive on time, this was (I think) due to the couriers rather than Xmas Direct. After I rang to inquire about delivery, goods arrived the following day. Thanks!
The item was exactly as advertised - 30m bulb lights to be used for decorating our wedding venue. Extremely quick delivery. Many thanks.
good
Fantastic quick service Needed lights that were battery powered perfect
Excellent service on the telephone, next day delivery.
prompt service and delivery
Great service, fast and efficient
Service rating : My purchase was for outside lighting around my house at Christmas. The customer service representatives were efficient, answered a couple of queries that I had before placing my order. The order was sent within two days at a very reasonable cost considering the size of the parcel. The quality of the product was excellent, and once hung, the lights had very many admirers. There were only two elements that were disappointing: 1. There was confusion with the power pack that was sent with the lights. We understood it would light all 30m of lighting, yet it only lit half. On contacting the company we understood we were to receive the updated power pack that would light all 30m, unfortunately we received a which was the same power as the first one received, so we ended up with two points around our house where power leads had to feed in from outside. We hope to get that rectified with Xmas Direct. 2. I'd understood that the goods were actually made in Scotland, so it felt great to be supporting home grown industry. However the lights were 'Made in China'. Never mind; they do exactly what they should do, and look fantastic.Product rating : It's been a decade-long dream to have lights around our house at Christmas time and we eventually got round to looking into this for December 2012. I'd purchased the usual supermarket icicle lights and they just looked ridiculously small and made no impression. My husband surfed the web for alternatives and came across Xmas direct that I suppose mainly supply lights for commercial purposes and found these Icicle lights. When we opened the box, I couldn't believe the difference in them compared to supermarket offerings. The weight of them to start and all the extra cables and longer/differing lengths of icicles. They just exude quality and it was easy to connect the 6m lengths to make up the 30m length. Once hung, they looked absolutely stunning, just fabulous, and you could see them from a mile away. Apart from strangers passing by complimenting the lights, I even had a car pull up and knock on our door to ask where I'd got my lights from; that's how good they look. Can't wait for December 2013 to put them up again:)
Great service and delivered well wrapped.
Arrived next day and were just what I wanted
Service rating : Good range of products and reasonable service.Product rating : The multi (SBFLOMC-BAG10) set is apparently randomly 3off of two colours and 2off of the other two colours (info from Xmas Direct). This is rather bizarre, why not 12off and the same number of each colour?
I have had to pay the postage as NONE was put on the delivery envelope. As I have already paid £3.50 for delivery I will now have to claim this back from XmasDirect. The reason I made the order for spare bulbs is that one string of the light set has stopped working. I need new bulbs to check if it is the bulbs or the string of lights that have failed. The whole thing may need returning. O verall, very unimpressed!22-Feb-2013The issue was resolved very promptly by Caroline of XmasDirect and helpful advice was given on identifying the fault, which ended up being 2 bulbs failing. The postage was reimbursed immediately. While I was disappointed at the initial product failure and the missing postage on subsequent replacement bulb order, the response was very good and XmasDirect proved to have excellent customer service
Fantastic Ordered exactly what I wanted and was delivered promptly Would defiantly use again and recommend
i have a very old set of lights where i have not been able to get the bulbs for any longer when i was on the computer and i saw some so sent a e-mail got a reply and than ordered them was with me next working day delivered by courier (city link) so very happy
Very good service, very helpfull if you are unsure
Very professional, very helpful and prompt delivery. We have been very impressed with the lights we already have and this order was for an additional 2 sets of the 2m x 3m warm white connectable curtain lights. This now enables us to provide fairylight backdrops for wedings and events up to 12m wide and with teh extension cables allows me to create different set ups. Add a Little Sparkle (Lancashire) says a big thank you.
I was so pleased to find a website that sells traditional filament bulb fairy lights, as I dislike LED lights, they are too bright and harsh.
Service rating : I ordered some Christmas lights from XmasDirect on 16th Jan 2012, but they have never arrived! I chased them after a week and was told that I would have to wait 15 working days until they were officially "lost" before I could receive a refund or replacement! This is not mentioned in their T&Cs, which clearly states that "However, if your goods do not arrive at all then obviously a full refund will apply.". However they would not send a replacement set in the meantime either until after 15 days (again not mentioned in T&Cs, and "unfortunately your order was the last set of those lights we had and we are now out of stock." So here I am 3 weeks later, no lights and no refund and never again! Not impressed ! But still want my refund!!Product rating : Still not received !!!!!
ecxellent. i have bought lights on many occations. faultless delivery.
