Voyage Privé is an online travel club for members only and membership is free. Each week, members receive our email newsletter which contains our latest selection of hand-picked offers. These include 4/5* hotels and holidays worldwide, from city breaks to cruises, short breaks to longer stays.
Our offers are exclusive to our members and include savings of up to 70% off hotel rack rates or brochure prices, for the 5 days of the flash sale.
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Service rating : Great service, very efficient and helpful, especially contacting the hotel in advance for us. (2 emails to the hotel using their website addresses bounced back to me)Product: Great hotel, made our Silver Wedding celebration very good. Out of the city but next to a handy railway with free travel for pensioners! Only downside one or two people on reception whose reactions are, I think, spoilt by their poor English ( and failure to admit this) .
Service rating : VP staff were in general responsive to emails and certainly helpful in their approach.Product: Pleasant location, but not a 5 star hotel on a par with hotels in the Middle East or South East Asia. Perhaps on account of cost cutting measures, the majority of staff are students or young, inexperienced individuals on whom there is obviously enormous pressure to perform productively rather than taking time to listen to and engage with guests and be attentive to their needs. An individual with experience in the industry and in years who would lead by example would be a valuable asset to the team's training needs and performance. The atmosphere was not as relaxing as we would have hoped and expected and the main restaurant is often a stressful experience. One further point I would mention is that in a recent press advertisement, the hotel stated that all rooms were with sea view. At additional expense, we had reserved a room view with a sea view with small pool, only to be assigned a room with a wall blocking the sea view. Granted, after a couple of nights with no response to our request to change room, the manager intervened and we were allocated a room which corresponded to all we could have wished for!
Service rating : very good serviceProduct: The hotel was excellent in fact everything at the hotel was first class.
Service rating : Very helpful efficient staff with my queries.Product: Lovely comfortable and friendly hotel.
We could have done with a little more free time
Service rating : First time I have used Voyage Prive, will pay more attention to airlines, we used Ryanair which was not a pleasant experienceProduct: Good quality hotel and great service, very friendly and helpful
Service rating : GreatProduct: wonderful
Service rating : I am very impressed with Voyage Prive. The service is generally excellent but with our latest trip a problem arose with one of our party having to go home early and it was dealt with very quickly and effectively.Product: The hotel UNA in Naples really is excellent. Lovely accommodation, first class service but its position is key. It is located opposite the station which means very quick and easy access to Sorrento, Pompeii and Herculaneum, etc, etc. The Centro Storico is 5 miutes walk behind the hotel and the port and "royal" Naples are both walkable. Within a year or two the new metro extension will be completed and then you won't even need to walk to the port and the Vomero.
As for Naples it is much maligned but really is a beautiful city. There so many things to see and that is before you take into account its proximity to the Amalfi coastline, the antiquities, the volcanic activity (Vesuvius and the Solfatara) and three beautiful islands.
You can probably see that we intend to return to Naples and the UNA hotel!
Service rating : All so easy and well organised. Our 3rd trip with them and very impressed.Product: Only thing we were disappointed in was the Spa. Showers weren't working.
Service rating : All good apart from a problem with receiving the accommodation voucher. This required me to chase a couple of times before it was successfully sent through (the original was blank). Apparently this was due to a computer system problem.Product: Hotel was as described, room was large and comfortable with balcony & great view. I would have rated it 'excellent' if it weren't for a) the air conditioning didn't work properly & they never did fix it, and b) part way through the holiday the door lock failed and we couldn't get into our room - this turned out to be dead batteries which took a while to resolve. Frustrating & makes you wonder why they don't check/replace the batteries as part of routine maintenance?
Service rating : We have booked 2 holidays through Voyages Prive this year & both have been excellent. All the information has been accurate & useful.Product: All the staff did everything possible to ensure we enjoyed our stay. The food and service were outstanding.
Service rating : Excellent service very professional.Product: Excellent accommodation with lovely views.
Service rating : All went as planned. Only problem is making sure there are two beds in the double room I usually book. I generally go away with a friend and the room deals don't specify double or single beds. All okay otherwise.Product: Great service from concierge, restaurant and room staff. This is my third stay here.
Service rating : Superb dealProduct: Picturesque and very friendly
Service rating : yes all good will use againProduct: the melia was an excellent hotel, room very clean and of a high standard, we had a free upgrade to a level room with a view over the city. the breakfast was free and also of a high standard. no complaints!! other than we couldnt open a window very much to let in air, as it was very hot in the room which meant we had to sleep with the air con on to keep it cool as it got very warm at night!
Service rating : Very helpfulProduct: Amzing hotel with gorgeous views and 1st class services
Service rating : The service from Voyage Prive was brilliantProduct: The destination and accommodation was also great
Service rating : Service fine but advert did not give flight times. The return flight timing was night and this would probably have put us off making the booking.Product: Absolutely fine. Decor bit tired but good service and facilities
Service rating : everything went as planned and expectedProduct: superb small hotel - great location
Service rating : Generally excellent from the moment of booking onwardsProduct: Excellent tour.
Only complaint was that the taxi that should have been complementary to take us from the Furama Resort Hotel to Danag airoprt did not come on time so we had to book a private taxi. Also the Hotel Furama Resort did not apply the 10% reduction to the room bill at checkout (which would have represented a reduction in the bill of £30+ sterling.
Service rating : Excellent company, but needs to chack what accommodation clients are actually being given as opposed to offered.Do they actually check ? Felt very let down and dissappointed.Product: Hotel well passed its sell-by date !!! Fantastic surroundings and setting spoilt by a very rundown hotel in which the rooms were dreadful. Peeling paint in the bath, light fittings with twisted light bulbs and wonky shades, threadbare cushions on the rattan (throw back to the 60's) chairs etc etc. No welcome drink as stated in the offer - all in all a very poor show indeed. Hotel apparently is going to see a major refurb but apparently this rumour has been going on for past 3 years and nothing has happened to date. Its certainly NOT up to standard and Vpyage Privee should NOT be sending clients there with the accommodation as it is.
Service rating : Very helpfulProduct: Great holiday!!
Service rating : Plenty of information and well organised serviceProduct: Good value for the money, we enjoyed the out of town venue as it gave us an opportunity to discover more local restaurants and travel in on the easy to use metro. Some fresh fruit (rather than tinned) would have been nice at breakfast, but overall a good experience.
Service rating : Simple booking procedure and good selection of holidays.Product: Comfortable, attractive hotel, with good accommodation.
Service rating : I was very impressed by the interesting holidays and excellent value for money VP offers. I will definitely use them again.
There was one minor problem, in that the flight booking code was missing from my booking paperwork. However, this was sorted out by a quick phone call, with friendly and polite service.Product: Hotel was excellent - nice rooms, good spa facilities, very good breakfast buffet with a mix of international standards and Portuguese specialities.