thinkmoney Reviews

Consumer ratings of thinkmoney

Feedback for www.thinkmoney.co.uk has been compiled from4184 Customer Reviews

  • Feefo member since
  • 27/01/2011
  • As life becomes increasingly complicated, thinkmoney aims to take the stress out of managing your finances by providing a reliable, friendly, personal service.

    By making personal finance simple and transparent for our customers, we aim to provide a service that makes their finances straightforward and easier to manage.

    Our aim is to constantly innovate and improve how we do this in order to be the best provider of Personal Accounts.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thinkmoney.co.uk
3 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : QUick, polite, leaving me feeling reassured that all my bills will be paid.
Product rating : Makes managing my shopping much easier so that I do not overspend. Also helpful over the phone and very good at helping me budget.

No Comment
6 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Yes ok
Product rating : I think the service you have given me has been good x just a few points I get fed up with phoning up and your operators sometime don't help so much as lecture you about how your wages should be spent which I find hard to except when I try so hard to keep money in account until I'm paid again and I was offered a overdraft then had it took away because I didn't apply back quick enough strange if you ask me Lynn Letch -Toward

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No Comment
6 Hour(s) ago

thinkmoney Personal Account

Service
Product

Would never go back to a normal high street bank.

No Comment
6 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : all advisors are friendly and know what they are talking about and very helpful with problems and prompt at letting me know what is happening by text, e-mail or phone and I find it excellent they will phone you back when asked, I would certainly recommend thinkmoney to people
Product rating : I know exactly what comes in and goes out by texting for a balance and to see my salaries and also receive notifications telling me what has been paid in/out peace of mind knowing payments are paid on time, its a good idea to transfer remaining monies from salaries to card because then you know you have a little extra to spend or save

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No Comment
10 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : All goog
Product rating : Very good especially for organising bills

No Comment
11 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : ggood
Product rating : gvery good

No Comment
12 Hour(s) ago

thinkmoney Personal Account

Service
Product

Could the item giving the Card Balance be treated as a separate option as not all enquiries concern the current card balance. This may obtained from computer records.

No Comment
12 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Customer service staff are friendly, helpful and patient, make you feel very valued as a customer. They also do not try and sell you products if you do not have any interest in them.
Product rating : the account is great for people with a credit history like mine, the charge is fair and it works just like a normal account

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No Comment
13 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Good 9 out of10
Product rating : I found excellent very friendly and the best bank I have been with one small complaint cheques take a bit too long to clear other perfect thank you thomas

No Comment
14 Hour(s) ago

thinkmoney Personal Account

Service
Product

the service is perfect for my needs

No Comment
15 Hour(s) ago

thinkmoney Personal Account

Service
Product

This bank is straightforward ,the customer advisors,are always helpful and polite

No Comment
16 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Excellent cant fault the service is first class
Product rating : I cant fault thinkmoney always helpful brilliant idea having 2 accounts ya always know where you are with your money. Thank you thinkmoney

No Comment
19 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : I have been with think banking for 2 years now ,I have been back and forth to Afghanistan often I am constantly left stranded with no money as think banking block my card despite!! my calling making them aware where I am going ect ,very unreliable.
Product rating : they charge a premium rate when you call about anything ,no email address to write to !! block your card all the time despite a healthy balance in the account,

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Thank you for taking the time to provide feedback.

I’m sorry to hear that you have experienced issues surrounding your Account, whilst in Afghanistan. Obviously it’s something we need to address as your account should not cause you inconvenience.

It may useful for you, whilst overseas, to know that there are alternatives to calling us. These include texting us (via 81122 or 07786200077) with any changes you need to make to your account. We also offer email, Twitter (@thinkmoney) and Facebook (www.facebook.com/thinkmoneyUK) communication (during the working day).

As you’ve raised a number of concerns I’ve asked a Money Manager to give you a call.

Steven Hewitt
thinkmoney
30 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Happy with the service provided
Product rating : Happy with the way the account is running

No Comment
32 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Very pleased.
Product rating : Very pleased.

No Comment
33 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : good communication via text
Product rating : kept up to date do not have to worry about transfers all done for you

No Comment
34 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Staff are always polite and know their stuff.
Product rating : Very good, not loving the increased management fee:( Apart.from that no complaints.

No Comment
36 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Service is excellent and the telephone service has improved in respect of time for call to be answered although can prove sometimes to be costly.
Product rating : Management feel taken out quite eractically

No Comment
37 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Allows you to stay clear of debt and overdrafts! Think money manage your finances for you!!
Product rating : Allows you to stay clear of debt and overdrafts! Think money manage your finances for you, telling you what you have for bills and what you have to spend!!

No Comment
38 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : I only gave good as there is always room for improvement
Product rating : I think the admin fee is starting to get too expensive

No Comment
38 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Good
Product rating : Good service

No Comment
39 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Idea is good but i hate having to pay £14.50 to access my own money. Their Master card Visa Verify never works for me. now try never to use it on the net i only use paypal or phone.
Product rating : I hate having to pay for my account plus they also wanted to charge me for taking my money out abroad which i think is robbery.

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No Comment
41 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : up to date info to my account.
Product rating : straight forward account,clear and concise.

No Comment
20-May

thinkmoney Personal Account

Service
Product

i wish that i had contacted them sooner.

No Comment
20-May

thinkmoney Personal Account

Service
Product

Service rating : donot have any problems
Product rating : great service

No Comment