thinkmoney Reviews

Consumer ratings of thinkmoney

Feedback for www.thinkmoney.co.uk has been compiled from4172 Customer Reviews

  • Feefo member since
  • 27/01/2011
  • As life becomes increasingly complicated, thinkmoney aims to take the stress out of managing your finances by providing a reliable, friendly, personal service.

    By making personal finance simple and transparent for our customers, we aim to provide a service that makes their finances straightforward and easier to manage.

    Our aim is to constantly innovate and improve how we do this in order to be the best provider of Personal Accounts.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thinkmoney.co.uk
2 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : I have been with think banking for 2 years now ,I have been back and forth to Afghanistan often I am constantly left stranded with no money as think banking block my card despite!! my calling making them aware where I am going ect ,very unreliable.
Product rating : they charge a premium rate when you call about anything ,no email address to write to !! block your card all the time despite a healthy balance in the account,

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No Comment
13 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Happy with the service provided
Product rating : Happy with the way the account is running

No Comment
15 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Very pleased.
Product rating : Very pleased.

No Comment
15 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : good communication via text
Product rating : kept up to date do not have to worry about transfers all done for you

No Comment
17 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Staff are always polite and know their stuff.
Product rating : Very good, not loving the increased management fee:( Apart.from that no complaints.

No Comment
19 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Service is excellent and the telephone service has improved in respect of time for call to be answered although can prove sometimes to be costly.
Product rating : Management feel taken out quite eractically

No Comment
20 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Allows you to stay clear of debt and overdrafts! Think money manage your finances for you!!
Product rating : Allows you to stay clear of debt and overdrafts! Think money manage your finances for you, telling you what you have for bills and what you have to spend!!

No Comment
21 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : I only gave good as there is always room for improvement
Product rating : I think the admin fee is starting to get too expensive

No Comment
21 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Good
Product rating : Good service

No Comment
21 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Idea is good but i hate having to pay £14.50 to access my own money. Their Master card Visa Verify never works for me. now try never to use it on the net i only use paypal or phone.
Product rating : I hate having to pay for my account plus they also wanted to charge me for taking my money out abroad which i think is robbery.

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No Comment
24 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : up to date info to my account.
Product rating : straight forward account,clear and concise.

No Comment
32 Hour(s) ago

thinkmoney Personal Account

Service
Product

i wish that i had contacted them sooner.

No Comment
33 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : donot have any problems
Product rating : great service

No Comment
36 Hour(s) ago

thinkmoney Personal Account

Service
Product

Really good service

No Comment
40 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : I hate having to call you up as I always have to wait a minimum of 20 mins for my call to be answered. Staff are very nice and helpful but the waiting for a money manager when I was told I had a dedicated one and thats what im paying for is ridiculous!
Product rating : I do not get what I pay for. Im apparently paying for my own dedicated money manager and I dont have that.

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No Comment
41 Hour(s) ago

thinkmoney Personal Account

Service
Product

good service

No Comment
42 Hour(s) ago

thinkmoney Personal Account

Service
Product

Makes my bill payments worry free.

No Comment
42 Hour(s) ago

thinkmoney Personal Account

Service
Product

You take the worry out of banking

No Comment
42 Hour(s) ago

thinkmoney Personal Account

Service
Product

|Helpful staff and its nice to know I wont spend what I haven't got

No Comment
43 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Always very helpful and never mind when I ask them to ring me back.
Product rating : I like that when I spend on my card the money is deducted immediately.

No Comment
45 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Makes me budget well
Product rating : Service is fine

No Comment
45 Hour(s) ago

thinkmoney Personal Account

Service
Product

Service rating : Its easy to use and its good knowing all ones bills are paid on time and i can see exactly what i have left.
Product rating : I absolutely don't agree with having to pay for phone calls to them. I have found a new free number now though on
"say no to 0800 numbers " So will be using these alternate numbers from now on .

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Thank you for your feedback

We appreciate that the costs for calling an 0845 number vary depending on your call provider - some providers do include them in free call bundles . To help keep costs down we do offer alternatives to calling that you may find helpful. These include texting us (via 81122 or 07786200077) with any changes you need to make to your account. We also offer email, Twitter (@thinkmoney) and Facebook (www.facebook.com/thinkmoneyUK) communication (during the working day), enabling you to request a call back. Most day to day transactions can also be done from our Online Account Management service.

I hope this is helpful for you going forward.

Steven Hewitt
thinkmoney
20-May

thinkmoney Personal Account

Service
Product

Service rating : Good service
Product rating : Good service, not sure why my text service has ceased though :(

No Comment
19-May

thinkmoney Personal Account

Service
Product

some parts of banking are good like recieving a txt when money is deposited in my account but sometimes takes 1 or 2 hours to reach my account and i cant check my balance at an atm only online

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Thank you for your feedback.

I’m pleased to hear that you’re happy with certain aspects of your thinkmoney Personal Account.

Although you are currently unable to check your balance at a cash machine, you can do so via your mobile by texting BAL to 07786200077 (or to 81122). We also offer online account management that can be accessed from most smartphones.

I hope this helps with your use of the account.

Steven Hewitt
thinkmoney
19-May

thinkmoney Personal Account

Service
Product

Service rating : My finances have never been in such a well-organised manner. My Think Money account is so accurate, the money goes in, the bills go out and what is left is mine to do with as I wish. I never miss a direct debit payment, the Staff are so friendly, helpful and efficient and so approachable. I would thoroughly recommend a Think Money Account.
Product rating : I can only reiterate what I have stated above, a truly excellent Current Account!

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No Comment