Anonymous Customer wrote on 23-Jul-2012
Difficult to get hold of Roxanne and management when needed.
The Diamond Store wrote on 24-Jul-2012
Good Afternoon George, I am sorry to hear how you feel regarding the communication levels. I know Roxanne worked very hard to ensure you were kept up to date with the progress of your order and evidence to this is in the history of emails I have just read through. I feel all your emails where answered in a promptly and politely manner. I´m sorry you do not feel the same.
I am equally sorry to hear that you are unhappy with your purchase and The Diamond Quality, of course you can return the bracelet to for a full refund or exchange within 30 days.
But I feel it very important that I confirm we most definatley do not use "rejected stones" in our products, our highly experienced buyers hand source every gem stone we use. The Diamond Quality is as follows.
Colour H: A white diamond with no easily noticeable colour tint to the naked eye. Only compared to much better quality diamonds are differences noticeable.
Clarity Si:: An abbreviation for "small inclusions". Certainly on diamonds under 0.50 carat, imperfections in this quality diamond are not noticeable to the unaided eye. Only once under a jeweller's high powered magnifying glass can inclusions be detected.
Summary: H/Si quality diamonds are our usual recommendation. Bright white diamonds with no visible inclusions, you can't go wrong!
Please do contact us so that we can advise further with regards to the refund or of course we can look for an alternative that may well be more suitable. We are here to assist you find the perfect product for your needs.
Kindest Regards
Michelle
Other reviews relating to this order
| Review of | Rating | Customer Review |
|---|---|---|
18K Gold Diamond and Emerald Twist Bangle | I have had the bangle valued. The diamonds are very poor quality ranging from SI1to PIQUE 2. The emeralds are also very low quality with many external intrusions. As the valuer put it the stones are mostly rejects. |