The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 114052 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
1 Hour(s) ago

What is Done in Love Poster & Frame

Service
Product

Very prompt delivery. Item arrived 3 days after ordering.

No Comment
12 Hour(s) ago

Cake Tins – Set of 2

Service
Product

Service rating : Really well packaged. Lovely White Company box. I gave these tins as a present, but left them in the parcel box as it was so lovely.
Product: Beautifully smooth, heavy, cake tins. Bought them as a present, but nearly kept them for myself!

No Comment
13 Hour(s) ago

Monmouth Oxford Pillowcase - Single

  • Customer also reviewed:
  • Monmouth Stripe Duvet Cover
  • Jute & Cotton Bunting
  • etc.
Service
Product

Service rating : Very efficient,keep you informed of your delivery every step of the way.
Product: Bedding is absolutely beautiful,excellent quality,pillowcases and sheets all beautifully finished,no hanging threads!!! Top notch!!!

No Comment
17 Hour(s) ago

Double Row Cord Housewife Pillowcase - Set of 2

  • Customer also reviewed:
  • Double Row Cord Oxford Pillowcase - Set of 2
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : Very good
Product: Excellent

No Comment
20 Hour(s) ago

Ava Floral Jersey Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Trim Detail Pyjamas (1-12yrs)
  • Snuggle Soft Stripe Henley Top (5-12yrs)
Service
Product

Service rating : Always great service
Product: Pretty pattern, quality fabric
Just wish your labels weren't so scratchy

No Comment
23 Hour(s) ago

Classic Hydrocotton Towel

Service
Product

super

No Comment
45 Hour(s) ago

Classic Double Border Face Cloth

  • Customer also reviewed:
  • Classic Double Border Hand Towel
  • Classic Double Border Bath Sheet
Service
Product

Simple to order and goods arrived on time.

No Comment
46 Hour(s) ago

Jellycat Wilbur Whale Toy

Service
Product

Service rating : Good. Free postage for lower spend would be incentive to purchase more often.
Product: Lovely item. Love White Company quality ... but would love the chikdren's lovely cotton nightwear to crease less, if possible.

No Comment
24-Jul

Egyptian Bath Mat

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Luxury Egyptian Cotton Towel
  • etc.
Service
Product

Very efficient!

No Comment
24-Jul

Wooden Bath Tidy

Service
Product

Service rating : Product received quickly after I ordered it
Product: Better quality

No Comment
24-Jul

Side Stripe Joggers

  • Customer also reviewed:
  • Seychelles Diffuser Refill
Service
Product

Everything was perfect The welcome and friendly atmosphere is a plus

No Comment
24-Jul

Savoy Towel

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Cotton Classic Robe
Service
Product

Good service - delivered when they said they would.

No Comment
24-Jul

Short Button Through Cardigan

Service
Product

Service rating : good
Product: Good quality product

No Comment
24-Jul

Cadiz Duvet Cover

Service
Product

Service rating : No problems encountered
Product: Beautiful silky cotton

No Comment
24-Jul

Woodland Fairy Housewife Pillowcase

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Salcombe Stripe Towel
Service
Product

Web site easy to use and delivery very quick and so beautifully packaged

No Comment
24-Jul

Canvas Weekend Tote Bag

Service
Product

Service rating : Staff were friendly and helpful
Product: The bag is fantastic and so useful for many different situations

No Comment
24-Jul

NOAHS ARK BUMPER

Service
Product

Service rating : Excellent
Product: Everything

No Comment
24-Jul

CHECKED JACKET Green, 7-8 yrs

  • Customer also reviewed:
  • HAPPY HOODIE Pink, 9-10 yrs
Service
Product
Latest
Service
Product

Service rating : Very quick and efficient service from LWC Symons team. My order was placed in a minute, and I received it within 3 days.
Product: My son loves this jacket, he is growing out of his current one in the same style so I ordered for him next size up (to be ready for him when he grows into it, as very sadly LWC doesn't produce sizes after 6 yr any more) so finding 7-8 size available on- line was really great.

24-Jul-2017
Always amazing service and happy staff. It is a true pleasure to shop in TWC , especially Symons store, where every member of staff is truly caring and very efficient.

Read more
No Comment
24-Jul

London Single Quilt

  • Customer also reviewed:
  • Bus Fair Isle Jumper
Service
Product
Latest
Service
Product

Very efficient as always.

24-Jul-2017
Great

Read more
No Comment
24-Jul

Lime & Bay Botanical Large Candle

Service
Product

Service rating : Left product really securely when I wasn't in to receive the package, and comms were really good.
Product: Well packaged and lovely candles.

No Comment
23-Jul

Embroidered Detail Nightie

  • Customer also reviewed:
  • Embroidered Nightie
Service
Product

Service rating : Good arrival time
HERMESreturnwasveryinconvenient
Product: See through thin material. Overly large for size.
Lovely cotton.

No Comment
23-Jul

Glass Small Storage Jar

  • Customer also reviewed:
  • Tall Glass Storage
  • Rose Votive
  • etc.
Service
Product

Service rating : Speedys delivery
Product: Elegant

No Comment
23-Jul

Jersey Shirt Dress

  • Customer also reviewed:
  • Linen-Cotton V-Neck Dress
  • Symons Skinny Jeans - 32" Length
  • etc.
Service
Product
Latest
Service
Product

The service and delivery were both very good and prompt. However, I would like to make two comments. The box that my clothes arrived in had practically collapsed during transit. I could not reuse it to send some of the items back. Also the returns form is very 'user unfriendly'. There is barely enough space to enter the description of the product and code in the spaces given. Also the product code and description details are on the reverse of the form so you have to keep turning the page over to see these details. I buy quite a few clothes from Mint Velvet which I would say is a similar standard of clothing to the White Company. Their packaging is excellent, lightweight but strong. Also they print out the product code and description on the returns form so it is far less effort for the customer to fill out the form. I would imagine that this eradicates a lot of room for error too? Hope you find these suggestions helpful. I did write a note in with the items I returned to the White Company but I didn't receive any feedback.

24-Jul-2017
I'm pleased you found my comments useful. Hopefully you will be able to implement some of my suggestions in the future

Read more
Thank you for taking the time to provide us with your feedback. I can assure you that this has been passed on the relevant team so that we can look at implementing your suggestions. I am sure that kyou will find your next order with us much improved. Should you require anything further then please do let me know.

Thanks, Beckie
23-Jul

CELLULAR SATIN BLANKET COT

  • Customer also reviewed:
  • Lime & Bay Home Spray
  • White Lavender Home Spray
  • etc.
Service
Product
Latest
Service
Product

Service rating : Friendly and polite staff when you order by phone.
Product: Lovely blanket nice and soft good quality.

23-Jul-2017
Very good keeps you updated with latest offers.

Read more
No Comment
23-Jul

Broderie Anglaise Housewife Pillowcase

  • Customer also reviewed:
  • Broderie Anglaise Duvet Cover
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

User friendly website, easy ordering and great delivery service!
The White Company send out far too many marketing emails, less is more!!

No Comment