Luxury bed linen, bedding and quality home accessories
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Very prompt delivery. Item arrived 3 days after ordering.
Service rating : Really well packaged. Lovely White Company box. I gave these tins as a present, but left them in the parcel box as it was so lovely.Product: Beautifully smooth, heavy, cake tins. Bought them as a present, but nearly kept them for myself!
Service rating : Very efficient,keep you informed of your delivery every step of the way.Product: Bedding is absolutely beautiful,excellent quality,pillowcases and sheets all beautifully finished,no hanging threads!!! Top notch!!!
Service rating : Very goodProduct: Excellent
Service rating : Always great serviceProduct: Pretty pattern, quality fabric
Just wish your labels weren't so scratchy
Simple to order and goods arrived on time.
Service rating : Good. Free postage for lower spend would be incentive to purchase more often.Product: Lovely item. Love White Company quality ... but would love the chikdren's lovely cotton nightwear to crease less, if possible.
Service rating : Product received quickly after I ordered itProduct: Better quality
Everything was perfect The welcome and friendly atmosphere is a plus
Good service - delivered when they said they would.
Service rating : goodProduct: Good quality product
Service rating : No problems encounteredProduct: Beautiful silky cotton
Web site easy to use and delivery very quick and so beautifully packaged
Service rating : Staff were friendly and helpfulProduct: The bag is fantastic and so useful for many different situations
Service rating : ExcellentProduct: Everything
Service rating : Very quick and efficient service from LWC Symons team. My order was placed in a minute, and I received it within 3 days.Product: My son loves this jacket, he is growing out of his current one in the same style so I ordered for him next size up (to be ready for him when he grows into it, as very sadly LWC doesn't produce sizes after 6 yr any more) so finding 7-8 size available on- line was really great.24-Jul-2017Always amazing service and happy staff. It is a true pleasure to shop in TWC , especially Symons store, where every member of staff is truly caring and very efficient.
Very efficient as always.24-Jul-2017Great
Service rating : Left product really securely when I wasn't in to receive the package, and comms were really good.Product: Well packaged and lovely candles.
Service rating : Good arrival time
HERMESreturnwasveryinconvenientProduct: See through thin material. Overly large for size.
Service rating : Speedys deliveryProduct: Elegant
The service and delivery were both very good and prompt. However, I would like to make two comments. The box that my clothes arrived in had practically collapsed during transit. I could not reuse it to send some of the items back. Also the returns form is very 'user unfriendly'. There is barely enough space to enter the description of the product and code in the spaces given. Also the product code and description details are on the reverse of the form so you have to keep turning the page over to see these details. I buy quite a few clothes from Mint Velvet which I would say is a similar standard of clothing to the White Company. Their packaging is excellent, lightweight but strong. Also they print out the product code and description on the returns form so it is far less effort for the customer to fill out the form. I would imagine that this eradicates a lot of room for error too? Hope you find these suggestions helpful. I did write a note in with the items I returned to the White Company but I didn't receive any feedback.24-Jul-2017I'm pleased you found my comments useful. Hopefully you will be able to implement some of my suggestions in the future
Service rating : Friendly and polite staff when you order by phone.Product: Lovely blanket nice and soft good quality.23-Jul-2017Very good keeps you updated with latest offers.
User friendly website, easy ordering and great delivery service!
The White Company send out far too many marketing emails, less is more!!