Luxury bed linen, bedding and quality home accessories
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Staff were all very helpful and made me feel a welcome customer.
Service rating : The store assistants always pleased to be of service and because I'm a regular customer I have built a rapport with someof them which makes shopping at The White Company even more special.Product: The style and quality of the garment is lovely
Service rating : Staff always super friendly and knowledgableProduct: Gorgeous soft jumper and scarf. Love them
I purchased a gift for a friend- a robe- which I will give her in two weeks when I next see her. I was told that the return exchange is only one month from purchase. This is a gift for a lady about to have a baby and is unlikely to be able to get out the week of her birth to exchange for another size if it is the wrong size. Other shops such as M&S offer much longer for exchange. I would have spent much more with you if I had known that the gifts had a chance of being exchanged for longer than a few weeks.
Service rating : The customer service received is always first class.
The staff will do everything they can to assist/ advise the customer.Product: I love the quality and the large size together with the hood.
This is the second one that I have bought in the last 5 months.
It is soft and comfortable and washes beautifully
Service rating : professional and helpfulProduct: nice product but not right for me
Service rating : They explaned to me all details, I am Spanish and I didn´t Know the brand.Product: Value for money
Excellent service prompt delivery hassle free
Brilliant staff as usual - the shop floor assistants & security staff were professional, polite, very helpful and kind.
I was disappointed however when I checked out and asked for my items to be gift wrapped - and I was not offered the presentation boxes that you advertise online. After returning home and going online I saw you did do a full gift wrapping service, so was confused why I was not offered it!
As this is a gift i have purchased the box from another of your stores. A very small complaint but felt it should be brought to your attention.
The young lady serving was very helpful and wrapped my purchases extremely well.
Service rating : the shop assistants are always helpful and smile to customersProduct: i love the colour and the quality of the product
Helpful prompt Friendly and polite
Service rating : Items arrived promptly.Product: Loved this top looking to order another in a different colour. Lovely fit.
Service rating : I was given slippers for Christmas size 7 which I normally am but they were too small, I don't get into town very often so returning them has been a long process. First time I tried the stock in the shop was very limited so I had to swap for a different pair in a bigger size. However, when I got home and tried them on they were huge. Next time I tried to return them I didn't have the receipt and so was told I would only get the sale value back and was advised to get the receipt if I could. As my husband had bought them for me agreed, he did find the receipt but I could not get into town until recently and so time had run out to get my money back, there are no slippers in store now so I have to have a gift card. The first two ladies I dealt with were lovely but the lady the other day was short and quite rude.Product: Although the slippers were good quality the sizing is completely off. Having tried different pairs on each style sizing differs massively
Service rating : Great customer service from Marcia, from your new Westfield Shooping Centre Shepherds Bush branchProduct: Good quality leather travel case
Service rating : Excellent service off the girls in Solihull as always!!Product: Love the shoes
Service rating : staff were helpfulProduct: it was lovely to find a baby product that can be machine washed.
Service rating : The staff were more than helpful , making the whole experience a pleasureProduct: The blouse was of the high quality I have come to expect from the wite company
Service rating : Everything was very good!Product: Good quality.
efficient service of lovely products
Service rating : Always easy to get exchanges and refunds are processed promptly
Staff in store are very attentive and helpfulProduct: The sizing is inaccurate and much smaller
Service rating : Friendly staffProduct: Pleasant to walk around21-Mar-2018Presentable and friendly staff
Service rating : Always friendly and helpfulProduct: Very stylish and good quality
Service rating : Assistant was very helpful and not "pushy"Product: For a present so don't know
Service rating : nothing more to say.Product: nothing more to say