We are the UK’s leading independent watch retailer stocking the world’s premium Swiss-made luxury watch brands. With a range carefully curated by our team of in-house experts, we have the knowledge and passion to help guide you through choosing that perfect timepiece.
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very prompt responses to queries and friendly agents
Service rating : Wonderful service from the Watch Gallery. Highly recommendedProduct: Fabulous watch. Looks really good and build quality is excellent.
Service rating : Service was efficentProduct: i have not yet seen the watch as it was delivered to my UK address & i am in Cyprus at the moment.
Service rating : First of all, the packaging was quite delicate, for an item costing £8,000 I expected better. On inspection of the watch, the stickers covering the stainless steel items were not intact or missing completely. No sticker on watch face or watch back which is surprising. The user manual was for a ladies watch, my overall impression was that the watch was not brand new in the box, but was maybe on display, and then a person hurriedly put together the package to send off to me, to the point of putting in the wrong user manual. In future I will go to my high street jeweller to purchase another watch, at least you have control over your purchase then.Product: The watch is nice once I had polished if up with a cloth, in a shop the watch would be handled by a person wearing soft white gloves, this watch had not.
Service rating : I had to return the watch as it was too big but the service was excellent in both buying and returning no hassle and my money was returned promptly. Excellent company and I would purchase from them again.Product: I did not keep the watch as the face was too big for my small wrist but this does not detract from the watch as it was a excellent product .
Service rating : Very polite on the phone but the simple fact is that the watch they sold me was not "mint". I suspect it had been in stock for a long time and handled / moved around a lot. They highlighted it had a mark on it and that they would polish it off - so in my experience that makes it a "second". They would not accept this or offer any form of discount. In fact when I received the watch it was easy to "feel" that the bracelet was already worn in form being handled so much.Product: The Grrand Seiko is a sensational watch. However mine had clearly had a recent all over polish to clean it up [so not mint in my experience]. The watch was lying in the bottom of the box when I received it and had not been fixed to the cushion provided. The tag was dirty, old and torn - thus my comment above about the watch being old stock / heavily handled, and there were no seals on the watch. [presumably because it needed an all over polish as well as the mark on the side highlighted by the WG. BOTTOM LINE - THIS WATCH WAS A SECOND AND NOT MINT AND HAS BEEN SENT BACK. VERY VERY DISSAPOINTING.
Service rating : I've been impressed. The website is good, the options clear and concise. Communication was good and the delivery prompt. Cant really complain. The only thing I would say is that the specific information on the watch could be a little more comprehensive. Additional Details on things like the movement etc would be welcome..Product: Its a beautiful watch and I am (so far) very pleased with its timekeeping.
Although I didn't initially receive an e mail confirmation, I phoned and they said they had my order and from then the service was excellent. The watch winder was dispatched (I did receive an e-mail then) and arrived the next day. It was packaged securely and it looks very modern. It is very quiet as it winds and my husband is very pleased with it.
great service, thank you katie!
Customer service is very helpful. However, there was an item missing from the watch box (additional strap that should have come with the watch).
People who packed the watch into the box should have double checked all of the items prior to sending it out.
Service rating : Helpful staff, smooth transaction, would use them againProduct: Super design, excellent piece of modern engineering.
Service rating : Would have been excellent but for a wrong delivery timeProduct: Most impressed design and colour combination could not be bettered.
Superb quality, all round top's! right down to the strap! Really need a WW2
Lancaster bomber to go with it!! Wonder how much they are, Hmmm,
Really great service - Emily Harris is an absolute superstar. Would definitely recommend
Service rating : Watch arrived within 48 hours as promised. There was an issue with the watch which was resolved quickly and professionally ( thanks Tony!!)Product: Watch arrived with defective second hand. Watch Gallery resolving matter to my entire satisfaction.
Had to go online to get the best deal as the shop wouldn't match. Had a wasted journey to Manchester and lost out on the "experience" of buying my dream watch
Service rating : Very quick deliveryProduct: Amazing watch. Love it
Service rating : Good fast serviceProduct: Best looking watch in the marketplace !
Quick, easy anmd knowledgeable communications.
Service rating : helpful staffProduct: quality product
The watch was sent promptly but the overall experience was just ok. It's not very personal having expensive time piece sent in post and my guarantee card was not filled in,it now has to be sent back to be properly certified.26-Aug-2013Not the service I expected from this high end jeweller . The guarantee card properly completed with the correct date of purchase is a must when buying an expensive watch. It seems this is not checked when the watch is shipped,inow have to send it back and should it get lost then I will have no certified guarantee card meaning the long term value of watch will be affected.
Service rating : Originally tried to order the watch via online system but kept defaulting Australia details into my address. Reverted to telephone ordering which worked just fine.Product: My daughter is very pleased with the watch.
Service rating : Excellent service, fast deliveryProduct: It feels the watch has been worn beofre or was a display model, however it wasn't stated on the description
Service rating : Overall I found my buying experience to be not that good considering how much I was spending. I asked a few questions about the watch but did not feel I was given the appropriate response. I paid about four hundred pounds more than I could have bought the watch elsewhere on the belief that I would be getting that little bit extra, I do not believe that this was the case having received the watch.
I have heard nothing from The Watch Gallery ref my purchase since paying for same.Product: U-boat appear to be charging the price of a Rolex watch when the build quality is far from the same. I was disappointed with my purchase due to it needing cleaned and the screw cap threads not being to standard. I believe it would have been too much hassle to return the watch for this due to the hassle I had to receive it in the first place.
Service rating : They did what they said they would doProduct: Its beautiful