The Travelwrap Company Reviews

Consumer ratings of The Travelwrap Company

Feedback for www.thetravelwrapcompany.com has been compiled from 304 Customer Reviews

  • Feefo member since
  • 16/07/2009
  • The Travelwrap Company is all about scrumptiously soft Scottish cashmere and comfortable style. Ethical trading and high quality manufacturing are essential to The Travelwrap Company. Their mill in Scotland is one of the longest established in the UK and renowned internationally for the quality of their cashmere knitting. The mill actively participates in programmes to help prevent over-intensive grazing of pastures by cashmere goats, and has worked with the same group of herdsmen for over 200 years. Fibres of cashmere that go to make up the Travelwrap products are dyed at the Scottish mill and the colourful cashmere yarns provide a palette full of richness and depth. Attention to detail from the fine Scottish craftsmanship to final presentation in the Travelwrap signature box makes this little niche British brand very special. The Travelwrap Company has won some great awards (including Luxury Gift of the Year and Best New Business) over the last couple of years, the strongest testimonies come from their growing base of loyal customers.

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Reviews

DateProductRatingCustomer ReviewReply from www.thetravelwrapcompany.com
13-Dec

Silver - TWSCLS

Service
Product

Service rating : The website is visually good and easy to navigate. Very easy to order and delivery was prompt.
Product: I have one of these wraps and purchased this one as a present. Although when I bought mine I did cringe a little at the price it has been worth every penny . The best value for money I have received from anything I have ever bought. It comes everywhere with me ,winter and summer !

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Thank you for your comments,we very much appreciate your feedback.

NiamhB
10-Dec

Silver - TWSCLS

Service
Product

Service rating : Fantastic customer service; thank you!
Product: I love, love, love my wrap. I wear it all the time. It's oh so comfy, cosy and chic all at the same time. I have the light grey and it's just gorgeous.

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Thank you :)

NiamhB
10-Dec

Garnet - TWSCGT

Service
Product

Service rating : Fast delivery of beautifully packaged item.
Product: Love the colour - Garnet is a mellow and versatile red. Lovely drape to fabric.

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Great feedback, thank you for taking the time to let us know your thoughts.

NiamhB
10-Dec

Tiree - TWSCTE

Service
Product

Fantastic service, just so easy to deal with. Had a minor problem with the first delivery and it was resolved quickly and without any questions. Love em.

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Thank you :)

NiamhB
09-Dec

Annan - TWSCAN

  • Customer also reviewed:
  • Machara - TWSCMA
  • Monogramming
Service
Product

Service rating : Quick reply. And very personal contact.
Product: My daughter was very happy. Warm Travelwrap for her very long honeymoontrip to New Zealand.

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Lovely comments , thank you...and we always like a Honeymoon Travelwrap story :)

NiamhB
09-Dec

Garnet - TWSCGT

Service
Product

Service rating : Very fast service. Beautifully wrapped and I love the box it came in.
Product: Absolutely beautiful quality. Even better in real life than in the gorgeous photos. Thank you.

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Thank you :)

NiamhB
09-Dec

Otter - TWSCOT

Service
Product

Service rating : This is the second time I have bought a travel wrap this year and the customer service I have received is unsurpassed. Thank you
Product: ADORE it - the colour is exquisite and it's feather light and luxuriously soft. Totally enamoured with the product and would like to be buried wrapped up in them. Thank you

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Lovely to hear Jessica, thank you!

NiamhB
09-Dec

Navy - TWSCNV

Service
Product

Service rating : Excellent prompt service-the beautiful wrapping added to the pleasure
Product: Lovely quality-exactly what we hoped for .Timeless and elegant

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Thanks for great feedback Ian.

NiamhB
09-Dec

Agate - TWSCAG

Service
Product

Service rating : Wonderful communication and support from Travelwrap. An impressive level of customer service
Product: I bought two wraps from Travelwrap (DAKOTA and AGATE) and love them both but sadly Agate was far less soft than my first purchase. I thought maybe I was imagining it, but having asked others to compare the two, perhaps the wraps are woven differently or use different types of cashmere. Either way, this did affect my decision to purchase further wraps. However, I still use DAKOTA frequently.

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thank you for your positive feedback and comments. All our Travelwraps are knitted and hand finished in 2 ply Scottish cashmere. The quality & specification of the cashmere is the same regardless of the Travelwrap. The handle of the cashmere (or softness) varies slightly from Travelwrap to Travelwrap because the yarn absorbs the different dyes slightly differently depending on the dye colour. We find that all Travelwraps once they are (hand) washed become much softer with washing. This is a characteristic of good quality long haired cashmere. I hope this is useful Lucy. Do let us know if you require any further information and we will be happy to help.

NiamhB
08-Dec

Shingle - TWSCSH

Service
Product

Service rating : good apart from problem itemised below
Product: Very disappointed to find label hanging off at delivery, so a quick sewing repair before even wearing it. Love the wrap though, although would think twice about buying from you again

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Thank you for taking time to comment and I am so sorry that the label on the Travelwrap you ordered was not secured properly. I have passed this information to our Operations Manager who will of course review our QC checks in this area. Thank you for your positive comment on the quality of our Travelwraps and I hope your experience does not completely put you off coming back to explore our collections in the future.

NiamhB
08-Dec

Charcoal - TWSCCC

  • Customer also reviewed:
  • Monogramming
Service
Product

Service rating : Excellent quality. Fast delivery. Very satisfied.
Product: Beautiful.

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Lovely to hear, thank you!

NiamhB
08-Dec

Classic Black - TWSCCB

Service
Product

Service rating : Service is second to none! Very personalised, I got a phone call to let me know that my wraps were posted as I had 2 addresses. Attention to detail was excellent with posting and the details of the wrap as one was a present to may daughter in Luxembourg.
Product: I am so very happy with my wrap and so is my daughter. The quality is excellent and I have used mine several times, it comes with me when I travel all the time, it has become some sort of "security blanket" and doubles up as a scarf or shawl! I love the initials, very discreet and elegant. Thank you and well done Travelwrap! Other companies should take a leaf out of your book! It is such a joy dealing with you. I shall definitely be purchasing more and recommend the Travelwrap company.

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Thank you Ana, we pride ourselves in attention to detail when it comes to Scottish cashmere & customer service! I am glad you liked our monogramming too, it took us a long time to develop the expertise and make sure we had it right for our customers. We have new collections and Travelwraps being introduced in 2015 so do come back and explore...

NiamhB
08-Dec

Dakota - TWSCDK

Service
Product

Service rating : Really swift, efficient service
Product: Gorgeous wrap - beautifully soft to the touch, lovely subtle colour

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Thank you!

NiamhB
08-Dec

Rothko - TWSCRK

Service
Product

Service rating : Excellent customer service
Product: Excellent product

No Comment
08-Dec

Tiree - TWSCTE

Service
Product

Nice, high-quality product, and well done on the packaging. Fairly expensive but well worth it I think.

Read more
Thank you for your feedback, much appreciated.

NiamhB
08-Dec

Linen TWSCLN

Service
Product

Service rating : Thank you for the excellent service! I thought the handwritten envelope with the shipping note was a lovely personal touch. I haven't opened the wrap yet (it's a Christmas present for my wife...). Again, many thanks. Seong
Product: Not opened yet as it's a Christmas present...

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Thank you for your comments Seong, we pride ourselves in attention to detail at The Travelwrap Company from the product to the packaging to the customer service. Your comments are gratefully received. Happy Christmas :)

NiamhB
08-Dec

Charcoal - TWSCCC

Service
Product

Service rating : Very efficient service / delivery.
Product: So comfy- I never want to take it off! Best purchase ever & it will accompany me on ally flights!!!

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Thanks for your lovely comments Kathryn...I cant leave home without my Travelwrap either...they are a labour of love!

NiamhB
08-Dec

Furnace - TWSCFE

Service
Product

Customer service was excellent!!! They pro-actively followed up to facilitate delivery and handled a return magnificently.

No Comment
18-Oct-2014

Dakota - TWSCDK

Service
Product

Service rating : Truly exceptional service - minor issue sorted in 24 hours
Product: Waited a long time for this Dakota, lives up to all expectations

No Comment
12-Oct-2014

Linen TWSCLN

Service
Product

Service rating : Am absolutely in love with my wrap - thank you so very much for such wonderful customer service.
Product: Soft, luxurious, I want another!

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Thank you for your comments Jessica, what lovely feedback!

NiamhB
09-Oct-2014

Charcoal - TWSCCC

  • Customer also reviewed:
  • Buttercup - MLTWBP
Service
Product

Service rating : My experience was just like your product first class
Product: Of the highest quality

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Thank you!

NiamhB
08-Oct-2014

Shingle - TWSCSH

Service
Product

Service rating : Beautifully packaged
Product: Quality and colour as pic

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Thank you for your feedback!

NiamhB
08-Oct-2014

Damson - TWSCDM

Service
Product

The colours on the website could be better. My wrap was not quite the colour I had expected.

Read more
Hi, thank you for your comments and we really appreciate your feedback. We have tried really hard on our new website to get the colours and design imagery to reflect as close as possible our Travelwraps and this is a continuing process. One of our problems of course is that different monitor/ screens reflect the colour differently depending on how the screen is calibrated so even if we get it right it can be slightly different on the monitor but we do realise how important is is for customers to get this absolutely right. Thanks again.

NiamhB
08-Oct-2014

Sunrise - TWSCSN

Service
Product

Service rating : Excellent service as ever!
Product: Gorgeous wrap!

Read more
Thanks as always Fiona!

NiamhB
07-Oct-2014

Blackberry - TWSCBY

Service
Product

Service rating : Super-fast shipping and a gorgeous product! I'm very pleased.
Product: Fabulous color, beautiful quality. Looking forward to warm winter months with it!

No Comment