The Travelwrap Company Reviews

Consumer ratings of The Travelwrap Company

Feedback for www.thetravelwrapcompany.com has been compiled from 286 Customer Reviews

  • Feefo member since
  • 16/07/2009
  • The Travelwrap Company is all about scrumptiously soft Scottish cashmere and comfortable style. Ethical trading and high quality manufacturing are essential to The Travelwrap Company. Their mill in Scotland is one of the longest established in the UK and renowned internationally for the quality of their cashmere knitting. The mill actively participates in programmes to help prevent over-intensive grazing of pastures by cashmere goats, and has worked with the same group of herdsmen for over 200 years. Fibres of cashmere that go to make up the Travelwrap products are dyed at the Scottish mill and the colourful cashmere yarns provide a palette full of richness and depth. Attention to detail from the fine Scottish craftsmanship to final presentation in the Travelwrap signature box makes this little niche British brand very special. The Travelwrap Company has won some great awards (including Luxury Gift of the Year and Best New Business) over the last couple of years, the strongest testimonies come from their growing base of loyal customers.

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Reviews

DateProductRatingCustomer ReviewReply from www.thetravelwrapcompany.com
18-Oct

Dakota - TWSCDK

Service
Product

Service rating : Truly exceptional service - minor issue sorted in 24 hours
Product: Waited a long time for this Dakota, lives up to all expectations

No Comment
12-Oct

Linen TWSCLN

Service
Product

Service rating : Am absolutely in love with my wrap - thank you so very much for such wonderful customer service.
Product: Soft, luxurious, I want another!

Read more
Thank you for your comments Jessica, what lovely feedback!

NiamhB
09-Oct

Charcoal - TWSCCC

  • Customer also reviewed:
  • Buttercup - MLTWBP
Service
Product

Service rating : My experience was just like your product first class
Product: Of the highest quality

Read more
Thank you!

NiamhB
08-Oct

Shingle - TWSCSH

Service
Product

Service rating : Beautifully packaged
Product: Quality and colour as pic

Read more
Thank you for your feedback!

NiamhB
08-Oct

Damson - TWSCDM

Service
Product

The colours on the website could be better. My wrap was not quite the colour I had expected.

Read more
Hi, thank you for your comments and we really appreciate your feedback. We have tried really hard on our new website to get the colours and design imagery to reflect as close as possible our Travelwraps and this is a continuing process. One of our problems of course is that different monitor/ screens reflect the colour differently depending on how the screen is calibrated so even if we get it right it can be slightly different on the monitor but we do realise how important is is for customers to get this absolutely right. Thanks again.

NiamhB
08-Oct

Sunrise - TWSCSN

Service
Product

Service rating : Excellent service as ever!
Product: Gorgeous wrap!

Read more
Thanks as always Fiona!

NiamhB
07-Oct

Blackberry - TWSCBY

Service
Product

Service rating : Super-fast shipping and a gorgeous product! I'm very pleased.
Product: Fabulous color, beautiful quality. Looking forward to warm winter months with it!

No Comment
07-Oct

Charcoal - TWSCCC

  • Customer also reviewed:
  • Monogramming
Service
Product

Service rating : Excellent service...Thank's for your prompt attendance.
Product: Those are beautiful

Read more
... Very welcome and thank you!

NiamhB
07-Oct

Linen TWSCLN

  • Customer also reviewed:
  • Dakota - TWSCDK
  • Navy - TWSCNV
Service
Product

Service rating : Amazingly beautiful way to wrap the wraps, really a treat and receives like a gorgeous present
Product: Very nice and soft and warm. Would be even more elegant when the wrap is more shaped as a very big scarf

Read more
Hi,thank you for your feedback and comments, our presentation is really important to us so we try and get it just right, thank you!Regarding teh shape, We decided very early on in the business that the most versatile way for the wrap to be shaped was just as an over-sized rectangle (180 x 90cm)...that was it fits all sizes and can be worn in a variety of styles (elegant scarve, wraparound wrap etc) but we are always considering developments and extensions to the brand so thank you very much for your thoughts.

NiamhB
20-Jul-2014

Shingle - TWSCSH

Service
Product

Service rating : Fast service and very customer friendly!
Product: Lovely cachemere wrap, beautiful colours and good size (I can actually wrap myself in it :-)) This will be a staple for years to come!

Read more
Thank you. We like to think of our Travelwraps as investment pieces, a bit like buying a really decent winter coat!

NiamhB
18-Jul-2014

Charcoal - TWSCCC

Service
Product

Service rating : Very happy with site and service
Product: I love the products.. Great gifts

Read more
Thank you. Just to let you know we will be adding some smaller gift- like cashmere accessories to our new website in the next few weeks prior to Christmas.

NiamhB
16-Jul-2014

Agate - TWSCAG

Service
Product

Great product & service

Read more
Thank you for your feedback...great to hear.

NiamhB
14-Jul-2014

Forest Green - TWSCFG

Service
Product

Service rating : The wrap arrived really quickly and beautifully packaged.
Ordering was a simple process,website very clear.
Product: After having purchased one at the Spirit Of Christmas fair I knew this would be the perfect gift for a friend. The colour was perfect and the quality of the cashmere excellent. She commented that this was a gift for life.

Read more
Thank you! Hope to see you again at Spirit this year.

NiamhB
13-Jul-2014

Silver - TWSCLS

Service
Product

Service rating : Ordering was easy and delivery was quick. I ordered while in the US and the wrap arrived before I did
Product: Love the quality and colour

No Comment
12-Jul-2014

Summer Orchid - TWSCSO

Service
Product

Service rating : Having two previous purchases which thru age and washing could not be re-conditioned travel company were very helpful with suggestions.
Product: Nice to have a new wrap in perfect condition after many years of enjoyment of previous purchases

No Comment
04-Jun-2014

Damson - TWSCDM

Service
Product

Fast efficient service and awesome gift wrapping

No Comment
26-Apr-2014

China Blue - TWSCCBL

Service
Product

Service rating : Fantastic
Product: I was so excited when the beautiful package arrived. It was so beautifully presented. Thank you

No Comment
25-Apr-2014

China Blue - TWSCCBL

Service
Product

Helped me correct my mistaken duplicated order.

No Comment
19-Mar-2014

Pop - TWSCPP

Service
Product

Service rating : Mes compliments à Travelwrap company, je suis très contente de vos service en ligne et des délais de livraison.
Product: Le travelwrap est absolument magnifique ! C'est un produit d'une grande qualité.D'une infinie douceur, d'une belle couleur éclatante. Je n' m'en sépare plus !

Read more
No Comment
18-Mar-2014

Otter - TWSCOT

Service
Product

Service rating : Amazing service and beautifully packed wraps.
Product: Wonderful colour. Very soft. Would highly recommend.

No Comment
17-Mar-2014

Pop - TWSCPP

Service
Product

Service rating : Speedy delivery. Beautifully packaged.
Product: As expected

No Comment
13-Mar-2014

Linen TWSCLN

Service
Product

Service rating : Excellent, prompt service
Product: Product lovely

No Comment
13-Mar-2014

Summer Orchid - TWSCSO

Service
Product

Service rating : Perfect service. I received a telephone call asking me to dictate a message for the gist card and the product was delivered on time.
Product: The recipient expressed her pleasure about the quality of the product.

No Comment
11-Mar-2014

Hat Cable - Cloud

Service
Product

Service rating : A quick but very efficient service.
Product: I love my hat but wished it wasn't cable knit as it doesn't keep the wind out as much, however, as it was in the sale I'm pleased that I was able to purchase it as it was the last one.

No Comment
11-Mar-2014

Pop - TWSCPP

Service
Product

Service rating : Delivery was reasonable - product gorgeous
Product: Very nice quality

No Comment