The Travelwrap Company Reviews

Consumer ratings of The Travelwrap Company

Feedback for www.thetravelwrapcompany.com has been compiled from 268 Customer Reviews

  • Feefo member since
  • 16/07/2009
  • The Travelwrap Company is all about scrumptiously soft Scottish cashmere and comfortable style. Ethical trading and high quality manufacturing are essential to The Travelwrap Company. Their mill in Scotland is one of the longest established in the UK and renowned internationally for the quality of their cashmere knitting. The mill actively participates in programmes to help prevent over-intensive grazing of pastures by cashmere goats, and has worked with the same group of herdsmen for over 200 years. Fibres of cashmere that go to make up the Travelwrap products are dyed at the Scottish mill and the colourful cashmere yarns provide a palette full of richness and depth. Attention to detail from the fine Scottish craftsmanship to final presentation in the Travelwrap signature box makes this little niche British brand very special. The Travelwrap Company has won some great awards (including Luxury Gift of the Year and Best New Business) over the last couple of years, the strongest testimonies come from their growing base of loyal customers.

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Reviews

DateProductRatingCustomer ReviewReply from www.thetravelwrapcompany.com
19-Mar-2014

Pop - TWSCPP

Service
Product

Service rating : Mes compliments à Travelwrap company, je suis très contente de vos service en ligne et des délais de livraison.
Product: Le travelwrap est absolument magnifique ! C'est un produit d'une grande qualité.D'une infinie douceur, d'une belle couleur éclatante. Je n' m'en sépare plus !

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No Comment
18-Mar-2014

Otter - TWSCOT

Service
Product

Service rating : Amazing service and beautifully packed wraps.
Product: Wonderful colour. Very soft. Would highly recommend.

No Comment
17-Mar-2014

Pop - TWSCPP

Service
Product

Service rating : Speedy delivery. Beautifully packaged.
Product: As expected

No Comment
13-Mar-2014

Linen TWSCLN

Service
Product

Service rating : Excellent, prompt service
Product: Product lovely

No Comment
13-Mar-2014

Summer Orchid - TWSCSO

Service
Product

Service rating : Perfect service. I received a telephone call asking me to dictate a message for the gist card and the product was delivered on time.
Product: The recipient expressed her pleasure about the quality of the product.

No Comment
11-Mar-2014

Hat Cable - Cloud

Service
Product

Service rating : A quick but very efficient service.
Product: I love my hat but wished it wasn't cable knit as it doesn't keep the wind out as much, however, as it was in the sale I'm pleased that I was able to purchase it as it was the last one.

No Comment
11-Mar-2014

Pop - TWSCPP

Service
Product

Service rating : Delivery was reasonable - product gorgeous
Product: Very nice quality

No Comment
10-Mar-2014

Delft Blue - TWSCDB

  • Customer also reviewed:
  • Summer Rose - TWSCSR
Service
Product

Service rating : Very quick delivery and great communication about shipping.
Product: Beautiful color.

No Comment
10-Mar-2014

Damson - TWSCDM

Service
Product

Service rating : Service and advice couldn't be better
Product: product packaging superb - perfect for a gift.
The wrap was lovely but I don't think it looks or feels the £250!

No Comment
10-Mar-2014

Charcoal - TWSCCC

Service
Product

Service rating : Very happy that they are fallowing the product until delivered
Product: exactly as I was expecting

No Comment
10-Mar-2014

Silver - TWSCLS

Service
Product

Service rating : Amazing product. Wonderful staff. Could not fault. Absolutely thrilled.
Product: Beautifully soft and light. The most beautiful garment I own.

No Comment
10-Mar-2014

Damson - TWSCDM

Service
Product

Service rating : Excellent
Product: Very prompt and efficient. Thank you!

No Comment
10-Mar-2014

Damson - TWSCDM

Service
Product

Service rating : I submitted a question online and they phoned me back which was absolutely fantastic as I was short of time. The delivery (international) was prompt and it arrived earlier than expected!
Product: This was a present for my mum from my dad for their golden wedding anniversary. It was a great success!

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No Comment
28-Jan-2014

Wild Rose - TWSCWR

Service
Product

Service rating : Very fast efficient service
Product: Very soft (second one ordered) and excellent quality. However colours not quite accurate on screen but still lovely. Much stronger pink than anticipated.

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Thank you for your positive feedback. We are aware of the colour definition issue and I apologise it is not so good. We are however working hard to resolve this with our new collection of Travelwraps being launched in a couple of weeks. We are currently photographing these and are principal aim is to get these as close as possible to the actual colour in both the swatch and the product shot and then matched up to the lifestyle imagery. We hope to be able to get our new Travelwraps live in the next couple of weeks. Thanks again
Best

NiamhB
27-Jan-2014

Dark Silver - TWSCDS

Service
Product

Service rating : Beautifully packaged wrap and super-fast postage to Australia.
Product: Gorgeous wrap! My mum loved mine, so she will be thrilled with one of her own for her 70th Birthday this week.

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Thanks Andrea, I hope the birthday celebrations went well and I trust the Travelwrap was well received!
Very Best

NiamhB
26-Jan-2014

Dark Silver - TWSCDS

Service
Product

Service rating : Good delivery time and we ell wrapped
Product: What my wife wanted for flying

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Thank you for feedback.
Best regards

NiamhB
25-Jan-2014

Pop - TWSCPP

Service
Product

Service rating : Great service
Product: My second Travelwrap - couldn't live without one now.

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Thank you...glad you feel the same as us!
Best

NiamhB
23-Jan-2014

Linen TWSCLN

Service
Product

Service rating : The quality, is wonderful it is exactly what I wanted. I did not expect to pay an additional $130.00 in duty. I was impressed with the service and how quickly it arrived.
Product: The colour was different than I expected. The picture on line showed it to be more of a cream colour or winter white.

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Firstly thank you for your lovely feedback on our Travelwraps quality and also the colour discrepancy on our website (which we aim to improve on greatly with our new collection in the coming weeks).Regarding the tax/ duties/ extra charges you had to pay to Canadian customs, I agree with you, this is very high and so we have looked into this. Your travelwrap was being dispatched to Canada which has a high duty (19%) compared for example to the average in the USA (9.6%) but we were surprised at the number of additional charges that Customs/ Fedex billed for en route to you as these are as well unusually high. These charges vary enormously from state to state and country to country and we have no control over them but I would suggest that when you order from us next you opt for us (The Travelwrap Company) to pay the taxes/ duties which you can do on the website, that way it is just the equivalent in total of 20% of the cost (the same as our VAT in the UK), we will pay all the customs/ duties and additional charges on your behalf. I hope this is useful and if you need any further information please do contact us on custserv@thetravelwrapcompany.com Best regards

NiamhB
23-Jan-2014

Otter - TWSCOT

Service
Product

Service rating : My beautiful wrap arrived in Australia in the most astonishingly fast time - I marvelled that it had been sent from the other side of the world !!! I treated myself to the wrap for our family's long flight to Europe later in the year, but the wrap is of such exquisite quality that my daughter and I have already shared many a snuggle together under it - to the point where she has requested her own !! (Bless her "champagne taste".) Many, many thanks, I will be spreading the word.
Product: Exquisite.
Like warm toast on a drizzly day !

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We have heard our Travelwraps described as a 'big hug' but so far not 'warm toast on a drizzly day' ...and we love it! Thank you for lovely feedback and happy travels!

Best regards Niamh
22-Jan-2014

Rothko - TWSCRK

Service
Product

Service rating : Excellent customer service, I was interested in the Rothko Travelwrap and was unsure of exact colour. The lady was so helpful in the colour description. Ordered the Rothko and it arrived within 2 days. Would not hesitate in recommending them. Fabulous quality and excellent customer service
Product: This is my third travelwrap and the quality is fantastic.

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Thank you for your lovely feedback. I apologise for the lack of clarity of some of the colours on our website ( the variation between swatch and lifestyle image in particular) this is something we aim to improve in our new Travelwrap Collection over the coming months. Thanks again

NiamhB
22-Jan-2014

Sunrise - TWSCSN

Service
Product

Service rating : I was interested to compare your wool with that being produced now from Mogolian Yaks! Amazingly warm as well.

delighted to get your lovely box despite buying a reduced cost wrap. this is my third wrap
Product: I appreciate that you would like to have your name on the scarves but I am always terrified that I will damage the scarf if I cut it off but stylistically I do not want it always on show at the end of my scarf

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I trust we do well along side the Yaks! Thank you for your comments re labelling positioning, obviously we have to put our brand label on somewhere on the piece but we do try and keep it discreet, we shall bear your comments in mind for labelling, maybe we just need to move the label further up the Travelwrap so that not so obvious at the end.
Best

NiamhB
22-Jan-2014

Rothko - TWSCRK

  • Customer also reviewed:
  • Infinity Scarf - Rothko
Service
Product

Service rating : Telephoned to check my order as the on line order form had gone a bit peculiar - they did not want to send the wrong item - really appreciated, that call saved me possible hassle if the wrong colour had been sent - thanks.
Product: Wonder full colur and texture, really pleased

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Thanks for great feedback Hilary and apologies if things went a little peculiar online, hopefully we have sorted any tech-y hitches now!

NiamhB
22-Jan-2014

Rothko - TWSCRK

Service
Product

Service rating : The service given by Travelwrap is excellent, The wraps are beautifully packed and their attention to detail is really appreciated.
Product: I have bought three wraps (one for my daughter) and wish I could afford more as they are so luxurious but practical.

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Thanks Mary, functional luxury (in the form of Travelwraps) is something we do very well and I am renowned for my obsessive attention to detail...we like to get it right...everything from the quality of the cashmere to our signature box and customer service. Enjoy...& thank you.

NiamhB
22-Jan-2014

Classic Black - TWSCCB

Service
Product

Service rating : Prompt and efficient.
Product: Greatly loved present.

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Thank you for feedback
Best

NiamhB
22-Jan-2014

Navy - TWSCNV

Service
Product

Service rating : Excellent communication and packaging as always - existing customer!
Product: Love it

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Thank you and for your continued support...

NiamhB