The Present Finder Reviews

Consumer ratings of The Present Finder

Feedback for www.thepresentfinder.co.uk has been compiled from 17575 Customer Reviews

  • Feefo member since
  • 05/06/2009
  • The Present Finder of Sherborne sells unusual and upmarket presents. More than that, we can send your chosen presents worldwide and we will gift wrap and write a personal message on your behalf. We are passionate about our customer service and use all your valuable feedback to improve the quality of our products and service. You are always welcome to call or email our knowledgeable and friendly staff to ensure your experience with The Present Finder is a happy and positive one. Thank you.

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Reviews

DateProductRatingCustomer ReviewReply from www.thepresentfinder.co.uk
03-Aug-2016

Denim Jeans Style Make-Up Bag

  • Customer also reviewed:
  • Denim Jeans Style Wash Bag
Service
Product

Service rating : The level of Customer Service was pretty good, even though I didn't receive all of the products that I'd ordered, due to one of them being out of stock, but this not coming to light until after I'd ordered the product in question. I did, however, receive a full refund for the cost of the product that I didn't end up receiving and also had the delivery charge reimbursed. So in this respect, the level of Customer Service I received from the "Present Finder" was very good, even though I didn't receive all of the items that I'd ordered from them. So in that respect, this organisation has a much higher standard of Customer Service than many other organisations that I've been dealing with.
Product: This product was found to be out of stock, but not until after I'd placed the order for it. So I'm not in a position to comment on this product, as I didn't end up receiving it.

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No Comment
17-Jan-2017

Sweet Prosecco Gummies

Service
Product

Service rating : The gift was great however the delivery service (via UK Mail) was a massive failure - I had a next day delivery that did not arrive on the day, neither was I contacted by anyone to advise I would not be receiving my delivery. I contacted UK mail (only possible online) who I received an automated response from, but no formal reply to my issue. In fact the delivery status showed that the item had been delivered, which it had not. I wait all day on the second day for the delivery to finally turn about late in the evening. I disappointing experience, especially at Christmas time!
Product: Quite expensive for what they are.

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27-Dec-2016

Loaded Dice Drinking Game

  • Customer also reviewed:
  • NotPad - Not an iPad - Get it?!!!
Service
Product

It ordered two items for Secret Santa. It took quite a while (probably because of delay at Royal Mail). I have sent email and called the hotline. The response was just to wait but I somehow felt that they were sincere and it was quick to get through. They also clearly explained how I could get refund if it arrived late. So I am also satisfied. At last the items arrived in time and they were very well packed (I had been worrying if one item would get damaged). So I'm happy. In festive seasons such as Christmas, I'd suggest at least placing an order at least three weeks ahead to avoid too much panic.

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No Comment
14-May-2016

Mini Clip-on LED Spotlight for Glasses/Spectacles

Service
Product

Service rating : A speedy delivery but I worried at the packaging as it was just a rigid envelope without protection for the contents, wouldn't a padded envelope be better? Fortunately it arrived in tact Forgive the seeming moan but I would hate for things to get damaged, I know you replace damaged good very speedily and without difficulty as my first item ordered was broken in the post and you do need to make a profit.
Product: This was a gift for a friend who had been looking for something like this and hadn't expected she would find one - thanks to you this type of thing can be found and I would always recomend people to have a look at your catalogue when looking for what seems the impossible.

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No Comment
15-Jan-2017

Land Rover - The Story of the Car that Conquered the World

Service
Product

Service rating : Had a problem with my order request I made online and phoned to speak to someone, unfortunately I did not get her name but she was so helpful it was an absolute pleasure. Consequently, we communicated several times by phone and email and everything worked out in the end. I would not hesitate to order again, already relayed my experience and recommended you to friends. Thank you. Well done.
Product: I haven't read the book it was a gift for my husband. He has a lifelong affair with land rovers and now has the ultimate Camel Trophy to his name. He enjoyed the book and found it well written and humorous.

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No Comment
28-Dec-2016

There's Too Much Tea In My Prosecco! Mug

Service
Product

Service rating : Great service. I ordered two different types of the same mug (there's too much tea in my prosecco - much cheaper than other websites too) as my preferred choice was out of stock. I asked to be contacted when it was back in stock which you did so I was able to order the boxed gold one and send back the other ones. Refund and delivery was prompt. Will be shopping with you again.
Product: Perfect present for a few of my friends!

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21-Jan-2017

British Prime Ministers Mug

Service
Product

Service rating : Thank you... item ordered on 19 Dec but out of stock till 21 Dec. Decided not to choose next day delivery as I expected it might not make it into the post and arrive in time for Christmas, so I chose free delivery and would treat item as a new year present instead. But amazed to receive the item on Thursday 22 Dec anyway!! Brilliant service, and Royal Mail did its bit too!
Product: Fully up to date item with Mrs May included. Not so on others' editions of this item (just a large ? in her space)
Again, thank you ... recipient delighted too.

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No Comment
25-Jun-2016

Q4 RC Nano Drone Miniature Quadcopter

Service
Product

Service rating : There was a problem with the first nano drone I ordered but it was accepted back by Present Finder and a new one arrived within 24 hours. They also sent a prepaid label for the return. They were efficient and friendly and ensured zero inconvenience to their customer. I am very impressed and will be using them in the future.
Product: It is fun but maybe a bit smaller than I had anticipated. We haven't had a chance to try out the replacement yet but my step son is thrilled with his gift.

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No Comment
14-Jan-2017

Woof Board Game - The Dog Plays Too

Service
Product

Service rating : Absolutely amazing service. Had been told by Amazon that WOOF BOARD GAME was not in stock and no idea when more would come. Contacted The Present and found there were lots available. Dispatched the same day, 23 December, and it arrived 24 December. Really wonderful service. Sorry to repeat myself!
Product: Good fun. A lot of little bones and poo piles to punch out from the cardboard, which took a while, but otherwise good. Even the dogs enjoyed it.

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No Comment
30-Dec-2016

Air Power Engine Car Kit

Service
Product

Service rating : Was marked as a present for 10 plus but any 10 year old would need considerable help with assembling. Fortunately engineer dad was to hand and they both enjoyed assembling the kit - needs additional help info - such input from grown up required. Even so, it would have to be a handy grownup!
Product: Excellent quality and fired imagination of recipient who appreciated and understood the design.

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No Comment
31-Jan-2017

Large Honeycomb

  • Customer also reviewed:
  • Tough Canvas Log Carrier
Service
Product

The only problem was the infuriating behaviour of the delivery service. They said they had delivered the parcel to me when they had not. Recorded messages saying I had received the delivery added to my frustration...waiting all day for the parcel to arrive. We found it the following day on a neighbour's doorstep. No-one was in the house.
TPF however, was extremely efficient.

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No Comment
18-Jan-2017

Land Rover Defender Wash Bag

Service
Product

Service rating : Disappointed that had to wait for advertised product for some time so was Latefor when I needed it for . I realise that it is not your fault but you need to keep on top of your stock control to ensure you have popular items in stock especially at times like Christmas etc
Product: Ideal different gift for an enthusiast

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No Comment
24-Jun-2016

Chill Out Hooded Travel Pillow

Service
Product

Service rating : I placed my order on Wednesday but after 3pm so realised that although I had paid extra for next day delivery it would probably arrive on Friday. My parcel arrived on Monday, the birthday was Sunday,too late. However my carriage charge was refunded. Still disappointed.
Product: Just right for my grandsons long haul flight

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No Comment
09-Jan-2017

Conundrum Red Wine Glasses

  • Customer also reviewed:
  • Gin & Tonic Bathing Set
  • Gin & Tonic Hand Wash
  • etc.
Service
Product

Service rating : Speedy delivery. Appropriately packaged in terms of parcel size and protective packing. A "personal" thank you note for the order inside was a nice touch. Felt like a real pleasure to do business with this company so will definitely use again.
Product: Superb! Quirky but practical as well as well as good looking. A well received gift by people who avoid using stemmed glasses as they tend to get knocked over in their household! So cool I want some myself now!

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No Comment
24-Dec-2016

Chilli Chocolate Challenge - How much heat can you take?

  • Customer also reviewed:
  • Queen of Awesomeness Chocolate Gift Card
Service
Product

Service rating : Really helpful! I Googled 'present for a picky sister' without any real hope and ended up with a site that sorted out a fair portion of my family shopping list - excellent range of interesting and well priced products, will definitely use again!
Product: Awesome, both fun and spicy!

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No Comment
29-Aug-2016

Loveable Labrador Tea Towel

  • Customer also reviewed:
  • Mug Cakes Book
  • Rainbow Moments Set of 2 Candles
  • etc.
Service
Product

Service rating : Really helpful and swift service. It was my fault that I booked and paid for next day delivery on a Friday evening, so it didn't arrive until Tuesday. (I'm too used to 24/7 style but quite nice to know things can still stop for the weekend)
Product: Fab design and a bargain on sale

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No Comment
15-Nov-2016

Chilli Bacon Jam - Smoky, Sticky Relish: Batch: Single Chilli Bacon Jam

Service
Product

Very Pleased with the service. I have shopped with these several times before; but that was 2 or 3 years ago. This time I was able to contact some-one with an enquiry through Facebook messaging, Then made my purchase. It arrived one day later than expected but I do believe that was down to the post office, and not The Present Finder.

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No Comment
09-Sep-2016

Sunrise Mindful Alarm Clock

Service
Product

Service rating : I was looking for a present for our granddaughter and found the ideal thing within a few minutes. Buying it and arranging delivery for her birthday was easy. Best of all was that it arrived exactly when I was told it would. Thank you
Product: Granddaughter loves her 'cool' clock.

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No Comment
20-Oct-2016

Sunrise Mindful Alarm Clock

Service
Product

Service rating : The overall service was brilliant. Not only was the item was great value, the cheapest I could find for that particular item, but the delivery was very quick as well. I would definitely recommended The Present Finder to other people.
Product: It works a treat, it's compact and does what it says on the tin. The only thing I would say against it is that it would have been nice if included a mains cable. Though it does work perfectly well just running on the batteries.

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No Comment
19-Mar-2016

The Sock Exchange Weekend - 6 odd socks for men and teenagers

Service
Product

Service rating : I believe the product was good, don't know as it was a gift.
The delivery did not meet my expectations. I ordered on Thursday evening for a Sat delivery( a birthday) and it was delivered on Monday
Sat delivery should be standard
But the customer service sorted it out well
Product: Don't know not seen or experienced.

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No Comment
15-Jun-2016

Conundrum Wine Aerator

Service
Product

Service rating : Excellent company with amazing customer service - called with a delivery problem (not their fault) and was called back by a senior member of staff within 1 hour. Such fab products to choose from too - original and fun.
Product: Really lovely gift, recipient delighted with it.

No Comment
13-Jan-2017

Fly Gun - Kill 'em Dead

  • Customer also reviewed:
  • Prosecco Lip Balm
Service
Product

Service rating : The order was a bit close to Christmas and never thought it would arrive in time. I was amazed at the prompt service. Kept in the loop all the time, great customer service, certainly look after their customers well.
Product: Great fun, whether it actually works will not be put to test until summer, but great fun gadget.

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No Comment
17-Nov-2016

Water Bomb Duelling Set

Service
Product

Service rating : Needed to find a cheap but fun party bag filler for a load of 11 year old boys. WOW!! WATER BOMB DUELLING SET £2.99...perfect!!!!!. Easy website to use, reasonably priced and all arrived well packed with no problems. Would definitely use this website again.
Product: Needed for 11year old party bag filler. Think we made an excellent choice as the boys were extremely happy.

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No Comment
09-May-2016

Chalkboard World Map

Service
Product

Service rating : I needed a present quickly for a teenage niece. I had no idea what to get but soon found something perfect. It was wrapped and sent very promptly so I was delighted with the service. First time I had used this company, but will definitely use them again.
Product: My niece was thrilled with it but as it was sent directly to her, I did not actually see it.

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No Comment
05-Aug-2016

DVD Greeting Card 1956 or 60th Birthday

Service
Product

Service rating : Received message confirming order within seconds and another message within 20 minutes to say the order had been dispatched. Little signed card was a nice touch. Have told everyone about you. Brilliant.
Product: Exactly what I wanted and person receiving gift thought it was brilliant.

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No Comment