The Luggage Professionals Reviews

Consumer ratings of The Luggage Professionals

Feedback for www.theluggageprofessionals.com.au has been compiled from2242 Customer Reviews

  • Feefo member since
  • 20/04/2012
  • We are an online luggage business, with stores in Sydney,Melbourne and Brisbane. All our products are the same low prices online as they are instore. Come and check out our range of quality luggage and travel goods from brands such as Victorinox, Antler, Caribee, Titan, Samsonite, Wenger, Case Logic, Hidesign, Design-go, Solo, Ricardo Beverly Hills, Eagle Creek, PacSafe, Seacure, High Sierra, Trunki, Zero Halliburton, Travelpro, Atlantic, Caterpillar, Lonely Planet and more. Our range of travel goods and luggage includes suitcases, backpacks, briefcases, overnight bags, leather bags, wheeled backpacks, wheeled duffel bags, anti-theft travel goods, travel accessories, luggage locks, TSA locks, attache cases, carry on luggage, packing cubes, wheeled business bags, sleeping bags, travel guides and everything else you could possibly need to make your travelling time as comfortable and easy as possible.

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Reviews

DateProductRatingCustomer ReviewReply from www.theluggageprofessionals.com.au
22-May

Eagle Creek - Compression Sac(Large)

  • Customer also reviewed:
  • Go Travel - Brass Travel Sentry Lock
  • Osprey Sojourn 28/80L (Patina Green)
Service
Product

Good service - helped me find the luggage to meet my needs

No Comment
20-May

Trunki Harley Ladybug

Service
Product

Service rating : Great service
Product rating : After a long 14 hour flight and having to wait in customs lines, my daughter sat on her trunki and we pulled her along - PERFECT !!!

Read more
Great to hear!

The Luggage Professionals
19-May

Lapoche Large Travel Toiletry Organiser (Orange)

Service
Product

Service rating : The service started bad,but after finding someone,who actual did what they said they would,i have made 3 other purchasers and will continue to do so.
Product rating : the article in question is the best you can get.

Read more
Thank you for taking the time to post your comments.

The Luggage Professionals
19-May

PacSafe Metrosafe 200 RFID GII Shoulder Bag (midnight blue)

  • Customer also reviewed:
  • Pacsafe Prosafe 750 Dual(Black)
  • PacSafe RFIDsafe 100 Waist Wallet (Grey)
  • etc.
Service
Product

Pacsafe stockist. We knew what we wanted and got it

No Comment
18-May

Caribee Time Traveller Back Pack 2012 (Red)

Service
Product

Service rating : It was smooth - very easy but nothing special
Product rating : The water bottle part is a weakness.

No Comment
17-May

PacSafe Metrosafe 200 RFID GII (black)

  • Customer also reviewed:
  • Osprey sojourn 25/60L (Steel Blue)
Service
Product

Service rating : Very helpful advice when I was deciding which products would suit my travel needs for my recent holiday.
Product rating : Good size and the security features were very reassuring.

Read more
Thank you, we will always endeavor to find the right bag for every customer!

The Luggage Professionals
14-May

PacSafe Coversafe 100(Neutral Grey)

Service
Product

quick delivery

Read more
Thanks for your comments.

The Luggage Professionals
13-May

Eagle Creek - Folder 15(Blue)

Service
Product

arrived in good order and in good time.

No Comment
13-May

Trunki Terrance Blue

Service
Product

Professional and in time

Read more
Great to hear.

The Luggage Professionals
13-May

Lapoche Large Travel Toiletry Organiser (Red)

  • Customer also reviewed:
  • Lapoche Make Me Up Bag (Red)
Service
Product

I did have to ring to follow up as there was a delay in delivering. Had I not rung - I am not sure they would have rung me to let me know they were sourcing the product. They were very helpful when I rang.

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Thank you for taking the time to post your comments, and your patience with the delay on this order.

The Luggage Professionals
12-May

PacSafe PouchSafe 150(Black)

  • Customer also reviewed:
  • Pacsafe Slingsafe 250 RFID GII Shoulder Bag (black)
  • Pacsafe Slingsafe 300 RFID GII backpack (black)
Service
Product

VG

No Comment
12-May

Go Travel - RFID Passport Cover

Service
Product

The sales person was very helpful and I wouldn't hesitate recommending to friends

Read more
That's great to hear, thank you for your recommendation!

The Luggage Professionals
12-May

Samsonite Litesphere 65cm Spinner (Black)

Service
Product

Service rating : Great service, speedy delivery and good pricing
Product rating : Wonderfully light.

Read more
Lovely to hear!

The Luggage Professionals
12-May

Osprey sojourn 25/60L (Patina Green)

  • Customer also reviewed:
  • PacSafe Metrosafe 200 RFID GII Shoulder Bag (Jungle Green)
  • PacSafe WalletSafe 100(Black)
Service
Product

Service rating : I ordered it came within a week. All good.
Product rating : Excellent high quality bag. Cheapest price delivered than any other company

Read more
Thank you for your helpful comments. I'm glad to hear that the Pacsafe bag saved your from getting pick pocketed - nothing spoils a great holiday faster! Thanks for shopping with us!

The Luggage Professionals
11-May

Caribee Departure Bag(Black)

  • Customer also reviewed:
  • PacSafe Metrosafe 200 RFID GII Shoulder Bag (black)
Service
Product

fast shipping

Read more
Great to hear.

The Luggage Professionals
11-May

Caribee Sky Master 40(Black)

Service
Product

Service rating : Difficult to claim warranty on product if not in Eastern states.
Product rating : Product broke within first two days of use.

Read more
Sorry to hear the product has not lived up to your expectations. If you are not able to get to a store to bring it back for a warranty claim, you can always contact Caribee directly (Clipper International on 02 9698 8944) to find out if they have a licensed repair centre more convenient for you. If you have any further questions, please do not hesitate to contact us and we will do everything we can to help you further.

The Luggage Professionals
10-May

Samsonite B lite 77cm (Red)

Service
Product

Very helpful people, real customer service

Read more
Thank you for saying so!

The Luggage Professionals
09-May

Osprey sojourn 25/60L (Metal Grey)

  • Customer also reviewed:
  • Osprey sojourn 25/60L (Steel Blue)
Service
Product

Service rating : Excellent service - good knowledge of product and helpful when negotiating prices
Product rating : Love it

Read more
Thanks for shopping with us!

The Luggage Professionals
09-May

Samsonite B Lite Rolling Tote(Black)

Service
Product

Service rating : Quick & easy - as it should be
Product rating : Good quality, works well. Bit fiddly to access the clothes compartment with laptop & paper work in the sleeve. Happy overall, best one i've seen on the market currently.

Read more
Thank you for your comments!

The Luggage Professionals
09-May

Lapoche Large Travel Toiletry Organiser (Green)

Service
Product

Couldn't get the required colour, but communication good and compromise achieved. The organiser arrived quickly.

Read more
Thank you for your patience and understanding with this order, and taking the time to post your comments.

The Luggage Professionals
09-May

American Tourister Astronolite 2whl 75 (Blue)

  • Customer also reviewed:
  • American Tourister Astronolite 2whl 68 (Blue)
  • American Tourister Astronolite 2whl 55 (Blue)
Service
Product

great price and very speedy deliver

Read more
Great to hear!

The Luggage Professionals
08-May

Go Travel - The Trolley

  • Customer also reviewed:
  • Go Travel - Mini Combi Glo Locks
Service
Product

Service rating : The staff was helpful but I was a bit surprised when I didn't get a reply to my email about my experience with the trolley.
Product rating : I was very disappointed when on the very first day, while in transit in Singapore airport, one of the wheels snapped off. 
My check-in bag weighed only 9kg, and when the wheel came off there were just a couple of small day packs on it, so it was definitely not overloaded. I'd intentionally kept the trolley with me on the flight so it wouldn't get damaged in the cargo hold. 

The axle appeared to be broken, with its end still in the hub of the wheel, so I couldn't reattach it.

Read more
We are sorry to hear that the trolley broke, and apologise for the lack of communication on our part for sorting this issue. I will have a staff member contact you as soon as possible. Thank you for bringing this to our attention.

The Luggage Professionals
08-May

Qantas Dallas 4W cabin case (Silver)

  • Customer also reviewed:
  • Qantas Dallas 4W Medium case (Silver)
Service
Product

Service rating : impressed
Product rating : impressed

No Comment
08-May

Go Travel - Alarm Call

  • Customer also reviewed:
  • PacSafe CashSafe Travel Belt(Black)
  • PacSafe TravelSafe 100(Black)
  • etc.
Service
Product

Service rating : Great service
Product rating : The ticking is too loud

No Comment
08-May

Caribee Indigo (red)

  • Customer also reviewed:
  • Caribee Nile Backpack(Navy)
Service
Product

Service rating : Very supportive. I needed to return an item I purchased and the staff were very helpful.
Product rating : Item returned, too small, never used, my fault!

Read more
Thank you for your comments.

The Luggage Professionals