Goa Experience Reviews

Consumer ratings of Goa Experience

Feedback for www.goaexperience.co.uk/ has been compiled from 27 Customer Reviews

  • Feefo member since
  • 10/07/2012
  • Serenity Holidays is a specialist UK tour operator offering quality holidays to a number of interesting destinations including The Gambia, Senegal and Cape Verde in West Africa, India's smallest state Goa and the islands of Corsica, Sardinia and Sicily in the Mediterranean.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.goaexperience.co.uk/
20-Mar-2017

Santana Beach Resort

Service
Product

Service rating : We had no problems with our dealings with Goa Experience.
Product: This is an excellent low budget hotel of which we had no complaints.

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Thank you - great to read.

19-Mar-2017

Chalston Beach Resort

Service
Product

Service rating : Goa experience are a marvellous company. We were looked after from the beginning to the end of our holiday. Nothing was too much trouble. The staff in England & Anthony the rep in Goa.
Product: A lovely hotel, staff & situaton. Looked after very welll. If anything the room was a little small & not a lot of storage space but that apart, Really good. Would recommend it.

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No Comment
16-Mar-2017

Country Inn & Suites Candolim

Service
Product

Service rating : Booking/Telephone conversations/Met on arrival could NOT be faulted.

The guy who drove us to our hotel was continually talking on his mobile phone with the phone held to his ear with his left hand and at times was scratching the back of his head with his right hand.

The rep (Anthony) in resort was truly excellent.
Product: Country Inn and Suites is a nice hotel with very friendly staff. Our room was excellent and well attended by the room boy. Breakfast was good too.

However, some of the guests using the hotel who actually originate in India act in a disgraceful manner. The swimming pool, the main feature of the hotel is kept clean and tidy by the swimming pool attendants. There is a "Rules Board". The attendant continually reminds guests of the rules, ie, No Smoking in the pool area. Bathing Costumes to be worn in the pool, shower before entering etc. All very good common sense rules. One morning about 5 couples entered the pool, the ladies were still wearing their ankle length nighties with their underwear underneath. They entered the pool, they were NOT wearing swimming costumes. The pool attendant drew their attention to the rules but they refused to leave the pool area, change into swimming wear or take a shower, stating that the pool attendant didn't have authority to tell them to leave the pool. The attendant went to reception and a guy from reception came to the pool area and reinforced what the pool attendant had already said. Again the guests told the reception guy that he didn't have authority to tell them what to do etc. Fifty minutes later they left the pool, went to breakfast and checked out.

One day a rowdy set of men, about 7 in total entered the pool and were throwing a ball to each other and shouting and hollering. The ball would exit the pool and land on guests laying on sunbeds. The ball throwers just jumped out of the pool, grabbed the ball and jumped back in the pool. The attendant informed the rowdies that they should NOT jump in the pool. They took no notice whatsoever. 15 minutes later all guests but one who were laying on sunbeds left the pool area, likewise all others swimmers left the pool, my wife included.

I witnessed the pool attendant informing a guy who was about to enter the pool that he should shower, the guy took notice whatsoever and just jumped in the pool.

One morning I witnessed a guest coughing up phlegm (and nuts and bolts) and spitting into the pool.

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No Comment
08-Mar-2017

Santana Beach Resort

Service
Product

Service rating : Dealt with all queries very promptly and professionally.Rep in resort also very professional and knowledgable.
Product: Beautiful Hotel very well kept and maintained, staff and service excellent.

No Comment
01-Mar-2017

Vivanta By Taj - Holiday Village

Service
Product

Service rating : Excellent service
Product: Super hotel with excellent staff. Would recommend.

No Comment
27-Feb-2017

Acron Waterfront Resort

Service
Product

Service rating : Very helpful after the trip we booked to Gambia had to be cancelled so we rescheduled at short notice and couldn't have had a more relaxing holiday
Product: Acron waterfront resort is a peaceful oasis in Baga with friendly attentive staff and superb food loved it!

No Comment
27-Feb-2017

Santana Beach Resort

Service
Product

Service rating : Booking process easy. Pleasant, knowledgeable lady on phone. Any queries answered professionally. Received travel pack in good time with tickets (much better than the usual fistful of printed paper) and luggage tags. In resort rep one of best we have dealt with.
Product: Been here 7 times and always had a good time. Very clean, staff smiling, friendly and always willing to help. Food excellent. Just feel management lacking in personal touch they used to have.

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No Comment
27-Feb-2017

Chalston Beach Resort

Service
Product

Service rating : Professional and knowledgeable about their product. Very helpful when required.
Product: Good position and very good staff. Recommend this hotel highly.

No Comment
08-Feb-2017

Santana Beach Resort

Service
Product

Service rating : Everything went smoothly. Prompt pick up. Antonio was a superb rep
Product: Dated room, uncomfortable bed. Great Location, clean hotel with lovely grounds

No Comment
06-Feb-2017

Vivanta By Taj - Holiday Village

Service
Product

Service rating : Very helpful.
Product: First rate

No Comment
03-Feb-2017

The Leela

Service
Product

Service rating : Generally good. No problems with booking service. Local rep OK but once we forgot about meeting appointment and next time she was unable to attend due to car accident.
Product: Excellent location, accommodation and food. Thought meals were pricey but local alternatives provided very good meals at 1/3rd of the price. Would definitely return.

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No Comment
03-Feb-2017

Park Hyatt Goa Resort & Spa

Service
Product

Service rating : Everything worked and the reps met us at the appropriate times
Product: This is a large resort hotel and as such was probably not the best choice for us. We enjoyed the room,gardens and the breakfast. We did not like the fact that we had a connecting door to the adjoining room which,as we had a young family next door for the first two nights ,became something of an irritation.We did not like the food hall style eating arrangements which was akin to eating in a shopping mall or the exorbitant pricing of food and drink.The habit of not showing the amount of tax to be added(seemed to be about 25%) was to me not good practice.

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No Comment
03-Feb-2017

Vivanta By Taj - Fort Aguada

Service
Product

Service rating : See Welcome home comments
Product: See Above

No Comment
02-Feb-2017

Sonesta Inns

Service
Product

Service rating : Service was good we arrived on
Product: They will not allow there towels on the beach , it would of been good to know before we traveled ,,,we would of packed towels,16/01/2017. Hotel had no Ruppee until 23/01/2017 a disgrace

No Comment
10-Jan-2017

Alila Diwa

Service
Product

Service rating : Efficient, courteous service.
Product: Lovely hotel, excellent staff, attended to all our needs without being intrusive. Fantastic food.

No Comment
10-Jan-2017

Sol de Goa

Service
Product

Service rating : Worked hard to sort out problems/changes to bookings caused by the hotel. Local rep very good as was the guide on the trip we took to old goa, spice plantation, temples and churches. Both very helpful and informative about the resort and attractions.
Product: Very Indian ie service levels and professionalism somewhat variable depending on who was on. Eg wrong wine or glasses rather than bottles supplied. Shuttle taxi to beach not always in evidence. Maintenance levels in hotel could do with improving - evidence of damp, furnishings with holes, and could do with a bit of love cleaning and redecorating - not quite as beautiful and boutique as brochure and website suggests! But really enjoyed our trip and staff and food were very good on the whole. Those on a first trip outside Europe/Americas might be a little bemused or disappointed by the hotel but we are used to the Gambia so once we were transferred to a room more like the kings abode we had been promised we had a great time! Thanks to everyone both there and in the UK. If it were not for the length of the flight and then of course the madness of getting through the airport in goa plus the added distraction of demonetization I'd go back in a shot!

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We are pleased you enjoyed your holiday overall and thanks so much for the constructive feedback you have given about your stay. Hopefully we may be of service to you again, whether it be to Goa or Gambia!

29-Dec-2016

Santana Beach Resort

Service
Product

Service rating : Easy to book and good communication
Product: Excellent resort for the money

No Comment
16-Dec-2016

The Leela

Service
Product

Service rating : Efficient
Product: Been before. Excellent

No Comment
14-Dec-2016

Vivanta By Taj - Fort Aguada

Service
Product

Service rating : Good helpful staff.
Product: Peaceful location

No Comment
09-Dec-2016

Fortune Select Regina

Service
Product

Service rating : Helpful staff and a good quality, reasonably priced holiday.
Product: Wonderful hotel and fabulous staff. I loved every minute of my time here and can't wait to go back.

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So glad you enjoyed your stay and we look forward to you returning.

06-Dec-2016

Sao Domingo's

Service
Product

Service rating : Wonderful friendly service from the start of the booking process to the knowledgeable reps whilst out in goa . everyone was really helpful when i had to make changes to my booking
Product: A lovely hotel offering good value in a great location. Simple rooms but very clean, with good showers. Safety boxes available in reception. Evening meals in the hotel garden restaurant were great, very tasty served by friendly staff. The tandoori kingfish was really delicious. Easy walking access to the beach, other restaurants & shops.

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No Comment
06-Dec-2016

Santana Beach Resort

Service
Product

Service rating : Fantastic service.
Product: Our 2nd visit to this resort and we will be returning again. Cannot fault it.

No Comment
02-Dec-2016

Sao Domingo's

Service
Product

Service rating : Very good your people in India were excellent.
Product: Have stayed at São Domingos before so we know the hotel and staff was as expected.

No Comment
29-Nov-2016

Chalston Beach Resort

Service
Product

Service rating : Good support system in Goa in arranging trips to make the best of our holiday.
Product: Loved the resort. The setting of the beach restaurant and well kept gardens were excellent. The staff were very attentive and the restaurant waiters were absolutely exceptional.

No Comment
04-Aug-2016

The Leela

Service
Product

Service rating : Very easy
Product: A trusted friend over many yeARS.

No Comment